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“A gem in the city” 5 of 5 stars
Review of Avalon Hotel

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Avalon Hotel
4.0 of 5 Hotel   |   16 East 32nd Street, New York City, NY 10016 (Manhattan)   |  
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Ranked #88 of 451 hotels in New York City
Sheffield, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“A gem in the city”
5 of 5 stars Reviewed December 3, 2013

We stayed her between November 21st and 25th 2013.

Our first impressions of the hotel was magnificent and the concierge greeted us from our transport. We were shown the way to the reception desk where I finally met Jesmin having had email correspondence with her. What a lovely person she is. We were booked in within minutes and in our room within 5 minutes. The concierge only took our luggage after asking(I found this good as at other hotels they have done this without asking and then you feel obliged to tip). He showed us to our room on the 8th floor and I duly tipped him for his help.
The room was a good size and nicely decorated and the bed was sooooo comfortable. It faced the front of the hotel out onto the street but that didn't stop us from sleeping. There was a sign on a stand as we exited the lift saying "please accept our apologies whilst we improve the hotel" the only thing I found in our room was the edging above the fridge needed repainting.
The following morning we had breakfast at the hotel and whilst it seems a little over priced for a breakfast $14.95 plus taxes there is plenty of choice......Note though it is a continental style so don't expect full English etc.... I loved the yogurt/granola/fruit cups.
When we returned to our room we encountered our only problem with the hotel. The toilet over flowed when we flushed...... I phoned the reception and within 5 minutes there was a guy at the door to fix the problem. We left him to it and went out for the day.
We returned to the room late that evening after a full days sightseeing and were ready to hit the sack and unfortunately the same happened with the toilet. I went down to reception where I spoke to Carlos and he said he would get someone to it. I asked if we could be moved room as I wasn't keen on it happening should I need the toilet during the night. He looked through the available rooms and said that he could move us but it would be on the 9th floor. I said this was fine. He just asked for me to ring when they we were ready as he couldn't get me a key as the system had gone down. I returned to our room and we packed. The security guy came up for us 15 minutes later and showed us into our new room. Expecting the same room standard you can imagine our surprise and good fortune to find it was a double deluxe room. which was absolutely massive. This one looked out onto the back of the hotel and was really quiet.
I can only thank you for the lovely upgrade and the bed was just as comfortable as the previous room.
There are no tea/coffee facilities in any of the rooms but it is available from a machine in the library area and is free of charge.

I would recommend this hotel to anyone who wanted to visit the Big Apple..... It is close enough to a lot of the sights without being in amongst the noise..... The Empire State is literally two minutes walk away....quicker if you didn't have to cross the roads.... Times square is 15 minutes walk and Central Park a steady 20 minute stroll down 5th avenue. Macey's is the other side of the ESB.

Not much else I can say other than what a fantastic place and all the staff(room service/reception/concierges/security) are all a credit to your hotel.

Room Tip: Remember the prices don't include the taxes
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, December 4, 2013
Dear MJEC,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent stay at the Avalon Hotel New York.

I was pleased to read that you found our rooms comfortable, spacious and our hotel's location suited your every need. Thank you for your kind comments about Jesmin, our receptionist, I will certainly pass your kind comment on to her.

Please accept my sincere apologies surrounding the issues you had with your toilet, however I am very happy to know that Carlos was able to quickly find you another room and that you enjoyed it more than the first!

When your travel plans call for you to return to Manhattan, I hope we will have the privilege of hosting you again. Please contact me directly so I may handle your reservations personally.

Warmest regards,
Michael R.
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Oslo
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2013

We stayed 5 days in June 2013. The location is central in the middle of Koreatown. I prefer to stay in the Village area, but this area is practical if you arrive with train from Penn Station. We had a big room in the 12 floor and had a little south view . The beds are comfortable and it is a lot of store possibilities. The elevator is small so sometimes you have to wait a little. Stay away from the breakfast, eat somewhere else.

Room Tip: Ask for a room in the upper floors.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, December 3, 2013
Dear ThomasOslo42,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent stay at the Avalon Hotel New York.

I was pleased to read that your found our location perfect and our rooms spacious and comfortable during your five night stay.

When your travels bring you back to Manhattan, please contact me so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 2, 2013

I am so fussy that I pore over website reviews for weeks before I choose accommodation. Avalon will NOT disappoint you , the rooms are superb ( huge. , sofa bed. , 2 tvs) , the location on e32 is perfect for shopping. , theater etc. the staff are very polite ( so unlike nyc !!). I wholeheartedly recommend this gem

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, December 2, 2013
Thank you so much for taking the time to share your thoughts on TripAdvisor about your recent stay at the Avalon Hotel New York. It is most appreciated.

I was very happy to read that you found our rooms and location were perfect for your needs. I was particularly thrilled to know that our staff was polite and helpful. They truly are the heart and soul of our hotel.

When your travels bring you back to Manhattan, I hope we will have the honor of hosting you again. Please contact me directly so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2013 via mobile

It is actually almost a year ago when we have stayed at Avalon NYC, but it just came into my mind what a great stop over we had at this "small great" hotel shortly after Christmas.
We arrived late evening and where welcomed in a small cozy lobby which had a great christmas decoration. Staff were very friendly, check in forms was already prepared, which made our check in quiet fast.
Our room was very big (for NYC I guess above average size) and the bed extremely comfortable.
I would recommend this hotel to everybody who wants to stay for few days in NYC, especially during christmas.
The hotel gave us great value for money.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, December 2, 2013
Dear GERTraveler,

Thank you for taking the time to share your thoughts on TripAdvisor about your return visit to the Avalon Hotel New York. They are most appreciated.

I am thrilled you thought of the Avalon as your hotel in Manhattan. I was pleased to read that you found everything ready ahead of your arrival and your check-in was quick. I am also happy to know that you find our rooms comfortable and spacious, but in particular that our staff is very friendly. They are the heart and soul of our hotel.

When your travels bring you back to New York City, please contact me directly so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 24, 2013

We felt like at home due to the excellent and exceptionnal staff and due to the very Nice room of the hotel.
Everyone in the staff is taking care of you and is doign the best for you.
It is a personnal treatment and you feel Like at home .
Many thanks to Mickael R,
Antonio,
The whole team at the réception and the rest of the staff.
Thanks to you it was a perfect stay again and we loved it.
The perfect location is a plus too.
Definitely my place in new York.
It s worth a 5 stars hotel.
It was a pure pleasure being there ,
Thank you again

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 25, 2013
Dear Nolan D.,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent stay at the Avalon Hotel New York.

I was pleased to read that you find the Avalon like your home-away-from-home and that the hotel's location suited your needs. I was very particularly happy to read that you found our staff excellent and exceptional in particular Antonio. I will be sure to pass your kind words on to him.

As always, when your travels bring you back to Manhattan, please contact me so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

I have stayed at the Avalon Hotel numerous times. It is one of the few hotels that can deftly accommodate families, business travelers and couples. The hotel rooms are spacious, clean and quiet each time I've stayed. But what separates this hotel from the many other options are the staff- from the doormen, to the hotel clerks, to the reservationists and management.

I had requested an early check in and rather than be suitably snubbed, was accommodated by Andrew, who was so helpful on the phone. To my surprise, when I got in the room there was cookies and sparkling water. I'm not a high roller, but I sure felt like one.

I highly recommend this room. My only worry is that with all the great reviews, they will be booked up!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 21, 2013
Dear Mark H.,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent return visit at the Avalon Hotel New York.

It is always a pleasure having you at the Avalon. I am pleased you find that our hotel is perfect for everyone - families, business travelers and couples, as well as spacious, clean and quiet. I am particularly happy to hear that you find our entire staff incredibly helpful, especially Andrew.

When your travel plans call for a return visit to Manhattan, please contact me directly so I may personally handle your reservation.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 18, 2013

The Avalon is where I stay during my visits to NYC. Location is great, rooms are very spacious (I have stayed both Junior Suite and King Suite) Staff is very helpful and friendly. Management is organized and very helpful-never let us down in any service. I highly recommend Avalon and am looking forward to staying here again in my next visit to NYC!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 19, 2013
Dear Ozgebuminoztaskin,

Thank you for taking the time to write on TripAdvisor about your repeat stay at the Avalon Hotel New York. It is always a pleasure to have you with us.

I am pleased that you find our location perfect for your needs and that you enjoyed the spaciousness of our Junior and King Suites. I am particularly happy to hear that our staff was helpful, friendly and attentive to your needs during your many stays. The staff at the Avalon is truly the heart and soul of the hotel and I could not be more of them.

When your travel plans call for you to return to Manhattan, please contact me directly as I would like to personally handle your future reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Avalon Hotel

Address: 16 East 32nd Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#59 Luxury Hotel in New York City
#82 Family Hotel in New York City
#83 Romantic Hotel in New York City
#145 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Avalon Hotel 4*
Official Description (provided by the hotel):
The Avalon Hotel New York is centrally located in the heart of Midtown Manhattan, convenient to all neighborhoods. Only two blocks from the Empire State Building, the Avalon Hotel New York is also only a few blocks from seven subway lines. Penn Station is down the street from the Avalon and easily accessible to the East Side airports, LaGuardia and JFK. Guest rooms are very spacious, with the majority over 400 sq.ft., many with two beds and a sofa bed. With only 100 rooms, the Avalon Hotel New York is a classic boutique hotel with personal service and exceptional value. Conference space is available for intimate gatherings or business meetings. ... more   less 
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Also Known As:
Avalon Hotel New York City
Vincci New York City
Vincci Hotel Avalon

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