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“Nicest staff in NYC” 5 of 5 stars
Review of Avalon Hotel

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Avalon Hotel
4.0 of 5 Hotel   |   16 East 32nd Street, New York City, NY 10016 (Manhattan)   |  
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2014-15 Winter Promotion
Ranked #87 of 453 Hotels in New York City
New York City, New York
1 review
2 helpful votes 2 helpful votes
“Nicest staff in NYC”
5 of 5 stars Reviewed November 20, 2013

I have stayed at the Avalon Hotel numerous times. It is one of the few hotels that can deftly accommodate families, business travelers and couples. The hotel rooms are spacious, clean and quiet each time I've stayed. But what separates this hotel from the many other options are the staff- from the doormen, to the hotel clerks, to the reservationists and management.

I had requested an early check in and rather than be suitably snubbed, was accommodated by Andrew, who was so helpful on the phone. To my surprise, when I got in the room there was cookies and sparkling water. I'm not a high roller, but I sure felt like one.

I highly recommend this room. My only worry is that with all the great reviews, they will be booked up!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 21, 2013
Dear Mark H.,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent return visit at the Avalon Hotel New York.

It is always a pleasure having you at the Avalon. I am pleased you find that our hotel is perfect for everyone - families, business travelers and couples, as well as spacious, clean and quiet. I am particularly happy to hear that you find our entire staff incredibly helpful, especially Andrew.

When your travel plans call for a return visit to Manhattan, please contact me directly so I may personally handle your reservation.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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istanbul
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 18, 2013

The Avalon is where I stay during my visits to NYC. Location is great, rooms are very spacious (I have stayed both Junior Suite and King Suite) Staff is very helpful and friendly. Management is organized and very helpful-never let us down in any service. I highly recommend Avalon and am looking forward to staying here again in my next visit to NYC!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 19, 2013
Dear Ozgebuminoztaskin,

Thank you for taking the time to write on TripAdvisor about your repeat stay at the Avalon Hotel New York. It is always a pleasure to have you with us.

I am pleased that you find our location perfect for your needs and that you enjoyed the spaciousness of our Junior and King Suites. I am particularly happy to hear that our staff was helpful, friendly and attentive to your needs during your many stays. The staff at the Avalon is truly the heart and soul of the hotel and I could not be more of them.

When your travel plans call for you to return to Manhattan, please contact me directly as I would like to personally handle your future reservations.

Warmest regards,
Michael R.
General Manager
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Ottawa, Canada
Top Contributor
76 reviews 76 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed November 16, 2013

The Avalon is definitely a great value hotel in the heart of midtown. Staff here are consistently friendly and helpful. The hotel features a decent sized common area for lounging. Our room was huge for NYC standards, with comfortable beds and good amenities. The decor is a bit underwhelming, especially the faux wood floors which seemed out of sync with what is billed as a luxury hotel. Nonetheless the place was an excellent starting point with easy access to the subway and many other features of New York.

We also had a problem with a warm room with no A/C. Although the windows do open, that was not sufficient to cool the place down enough.

I would not have any problem returning here, though with the selection in NYC it may be worth searching elsewhere too.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 19, 2013
Dear Yazzy13,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent stay at the Avalon Hotel New York. Your feedback is most important to us.

I was happy to learn that you found our rooms spacious and enjoyed our bed and room amenities. Please accept my sincere apologies on the opportunity you experienced with the cooling of your room. I have brought the matter to our engineering department. We are constantly working on the hotel so I appreciate your observations on the room decor.

If your travel plans call for a return visit to Manhattan, please contact me directly so I may personally handle your future reservation.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waukesha, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013 via mobile

I highly recommend the Avalon. The rooms are spacious, clean, and comfortable. The staff is amazing. This was my second stay there and wouldn't stay anywhere else. The location makes it easy to move about the city. Worth the price. I love staying at the Avalon!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 19, 2013
Dear Dalaine J,

Thank you for taking the time to share your thoughts on TripAdvisor about your second stay at the Avalon Hotel New York. Your feedback about our hotel is most valued.

I was happy to read that you found our rooms spacious and comfortable and the location perfect for your needs. I am particularly pleased to learn that you found our staff "amazing." They certainly are the heart and soul of the Avalon.

When your future plans call for a return trip to Manhattan, please contact me directly so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2013

The Avalon hotel is the best you will find anywhere in NYC!! We stayed here Nov 9-13 2013 for the second time in a year. The staff is exceptional and you won't find a bigger or cleaner room anywhere in NY. I also was to give a big thanks to Wilson the bellman for being so kind and helpful. Another awesome stay at the Avalo! Can't Wait to come back!!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 19, 2013
Dear EBing,

Thank you for taking the time to share your thoughts on TripAdvisor about your return visit to the Avalon Hotel New York. Your feedback is important to us.

I am pleased to read that you find our rooms spacious and immaculate, however I am incredibly happy to know that our staff, and in particular Wilson, were helpful during your second visit.

When your travel plans call for a return visit to Manhattan, please contact me directly so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verwood, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 13, 2013

Stayed at this hotel for a week. It is pretty basic but functional. The staff are courteous and efficient and there is a nice atmosphere around the place.

The best bit is that is just a block or two away from the Empire State Building and Penn Station (alongside Madison Square Garden). Around the corner is Little Korea which has a wealth of restaurants and is very busy in a good way

The rooms are fairly small and dont expect a view. However the prices are competitive and the beds comfortable. Breakfast was not supplied but there are good bars in the vicinity

One gripe is that the weather became unseasonably hot while we were there in October and the air conditioning did not work. This caused the rooms to rocket to very high temperature around 85 degrees very uncomfortable

Otherwise a nice stay in a decent hotel

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 19, 2013
Dear Alfaman2001,

Thank you for taking the time to share your thoughts on TripAdvisor about your recent stay at the Avalon Hotel New York. It is most appreciated.

I am pleased to know that found our location suitable to your needs, but I am happy to read that you found our staff was courteous. They are the heart and soul of the Avalon.

Please accept my sincere apologies with your experience surrounding the temperature of your room. I have addressed this with our engineering department and it has been rectified.

I hope when your travel plans call for a return visit to Manhattan that you will consider giving us a second chance. If so, please contact me directly so I may personally handle your reservations.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 13, 2013

The Avalon unfortunately, is quite forgettable in a sea of wonderful hotel experiences to be had in NYC. The best that can be said for it, is that it's clean and well located. The bed is comfortable. The magnifying mirror didn't work in the bathroom. The furnishings are cheap. The end.

Room Tip: Ask them to not put you in the room right next to the dinging elevator.
See more room tips
Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, November 21, 2013
Dear Lulucooks,

Thank you for taking the time to share your thoughts on TripAdvisor about your stay at the Avalon Hotel New York.

I am pleased you liked our hotel's location and found the room clean and comfortable, however I was disappointed to read your thoughts on the rest of the room. I do appreciate your frank and honest comments and they certainly are being addressed. We are planning a remodel of the rooms in 2014 and I hope after you would consider giving us a second chance.

When you do plan to return to Manhattan and wish to stay with us, please contact me directly as I will personally handle your reservation.

Warmest regards,
Michael R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avalon Hotel

Address: 16 East 32nd Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Suites Wheelchair access
Hotel Style:
#45 Best Value Hotel in New York City
#61 Luxury Hotel in New York City
#83 Romantic Hotel in New York City
#84 Family Hotel in New York City
#151 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Avalon Hotel 4*
Official Description (provided by the hotel):
The Avalon Hotel New York is centrally located in the heart of Midtown Manhattan, convenient to all neighborhoods. Only two blocks from the Empire State Building, the Avalon Hotel New York is also only a few blocks from seven subway lines. Penn Station is down the street from the Avalon and easily accessible to the East Side airports, LaGuardia and JFK. Guest rooms are very spacious, with the majority over 400 sq.ft., many with two beds and a sofa bed. With only 100 rooms, the Avalon Hotel New York is a classic boutique hotel with personal service and exceptional value. Conference space is available for intimate gatherings or business meetings. ... more   less 
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Also Known As:
Avalon Hotel New York City
Vincci New York City
Vincci Hotel Avalon

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