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“Very nice hotel” 5 of 5 stars
Review of The Marcel at Gramercy

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The Marcel at Gramercy
4.0 of 5 Hotel   |   201 East 24th Street, New York City, NY 10011 (Manhattan)   |  
Hotel amenities
Ranked #206 of 458 Hotels in New York City
Stavanger, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed March 7, 2014

I am always a bit sceptic to what I read, but this hotel is great! Love the area, easy walking to everything! Staff very helpful and kind. Clean! Internet we got free and they upgraded us even if we didnt ask!
Free coffee and water at the 10th floor!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 10, 2014
Thank you for reviewing our hotel on TripAdvisor!

We are delighted that you enjoyed your stay with us and we appreciate you taking the time to provide your feedback.

We hope you keep us in mind upon your next visit to NYC.

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,472 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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Florida
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 6, 2014

We stayed here as a last minute decision while in the city attending an event at Irving Plaza. The hotel was a bit difficult to find (in heavy snow at night) as it is not clearly marked with a big sign.
Neighborhood: -It is in a nice, safe neighborhood with plenty of places to eat. Great bagel place around the corner, got a bagel at 11:30 at night.
Check in/Lobby: The check in process was smooth. The lobby was nice with a fireplace to warm up by while waiting for our room.
Room: We took the elevator up to our room on the 4th floor which was right next to elevator. We walked into our room and within a step or 2, right into our bed. As previous reviewers have mentioned the rooms are very small. In looking at the fire diagram it was not even the smallest one. If we had large pieces of luggage I'm not quite sure where we would have put them. That being said, the room was small but we weren't spending much time in it. The one thing that was a bit puzzling (and my husband probably was not paying attention at check in) was that all the lights didn't work..until I noticed a little slot on the wall where you put your room key in. It powers some of the lights and the heat/ac as long as your room key (card) is in the slot. Very clever once you figure it out. The hotel saves in electricity and power isn't being wasted if no one is there. First time (and probably not the last) time I've seen that in a hotel. Bed was a bit uncomfortable and small, basically right up against the window. Heating was sufficient, some of the reviews complained but we really didn't have any problems with it. The view we had was of the parking garage across the street. The noise on the street didn't bother me, however in the morning there were people chatting at the elevator and with our room being so close I felt like I was part of the conversation. Iron was in room but my husband couldn't find it as first so he called the desk and they came to help. TV was flat screen.

Bathroom: Well appointed with decent body lotions, shampoo, soap, conditioner. Towels were good as well. Shower got hot, however was having problems with it draining. At first I thought the cleaning people left the drain closed so I pushed in opposite direction..after a minute it was making things worse. Very slow to drain (I didn't mention to management as we were only there one night and didn't think of it was we were leaving. Hair dryer was also on back of door in bag.

Overall I would stay again if I got a decent rate and I would probably request a room away from the elevator. The room we stayed in (which I believe was a standard room) are very small even by NYC standards but really how much room do you need? I found the hotel to be clean, nicely appointed in a nice neighborhood. We didn't have a car but if we did I believe you could park directly across the street in the garage.

Room Tip: Request away from elevator if light sleeper. NYC rooms tend to be quite a bit smaller compared to o...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 10, 2014
Thank you for detailed feedback of your stay at The Marcel at Gramercy!

We appreciate you taking the time to inform us of your experience while staying with us.

We are delighted that you enjoyed your stay and hope we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
4 of 5 stars Reviewed March 3, 2014

A great property that is modern and clean. They really need to get a restaurant on board and fix the lack of hot water issue as upgrades to the experience, but I know they are willing to make this happen!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you so much for posting your valuable feedback on TripAdvisor!

I am very pleased to hear that you enjoyed your stay with us. We agree, we are working very hard on filling our restaurant space so that we are able to launch a new neighborhood eatery very soon!

Thank you again for taking the time to write a review and we hope to see you again soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

My boyfriend and I stayed at the Marcel for 4 nights in February and had an amazing time. All employees made our stay a very memorable one and we were overjoyed that our room was upgraded and a bottle of champagne given to us to mark my boyfriends 30th birthday. The location is excellent if you want to be fairly central in Manhatten and there is a subway stop a few minutes from the hotel. The room was very comfortable especially as we were upgraded to a superior room. As we were on the 11th floor the noise from outside was very minimal and the view from the room was spectacular. I guess my only slight negative would be that the wifi wasn't available at all times but that certainly didn't detract from a great hotel, location and staff. Would definitely stay here again and will recommend to friends and family.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you very much for posting your feedback on TripAdvisor!

We are delighted that we were able to make your birthday celebration a bit more memorable!

We appreciate you sharing your experience and we hope we can welcome you back soon!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville Centre, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2014

We stayed at the Marcel due to an impending snow storm that ended up being a bust, but The Marcel Hotel did not disappoint. The room was big and well decorated. The hotel staff was pleasant and helpful. We enjoyed our stay and we will be back again!

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you so much for your 5 star review on our hotel!

We appreciate you posting your experience. We are delighted to learn that you enjoyed your stay with us and we hope that we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffs
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 3, 2014

Spent four nights here is September 2013, location is good and all staff great as it was our first time in Manhattan they were very helpful in showing us best ways to see the full city. Rooms are very small but decor throughout the hotel was really nice and really wasn't sure what to expect in NYC, for the price I was very satisfied with this hotel!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you very much for posting a review on TripAdvisor!

We are very glad that we were able to make your first visit to NYC a bit more special!

We are delighted that you enjoyed your stay with us and we hope that you keep us mind upon your 2nd visit to NYC!!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

We were in the City for a girls weekend. The Marcel at Gramercy was fantastic. It was a great space in a great location. I loved the decor and luxurious feel of the entire hotel! Such a great experience!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, February 28, 2014
Thank you so much for posting a review on TripAdvisor!

We appreciate you taking the time to inform us of your stay and we are delighted to hear that you enjoyed your stay with us.

We hope we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10011
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#30 Best Value Hotel in New York City
#124 Luxury Hotel in New York City
#148 Business Hotel in New York City
#152 Family Hotel in New York City
#178 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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