So I stayed there three nights, because it was a new hotel on our corporate list and a very good rate. Myself and two other colleagues stayed there. Despite having booked on the same day on the same rate, we ended up with very different rates, very different size and standard of rooms. Go figure?
They have a very good professional photographer, that's all I can say.
The hotel smells, moldy, damp. Not nice. My room was tiny (and I've stayed in tiny rooms in NYC). It was dirty, fixtures and fittings in need of replacement in the bathroom. While on the subject of the bathroom please request new toiletries when you run out, it doesn't happen automatically.
I arrived about 7pm, asked if I could get dinner, yes of course, we have room service. The menu is 'limited' but I rang down to order.. no one in 'room service' picked up, because 'room service' is actually the front desk! I placed my order. 5 minutes later a call back. Sorry the kitchen is shut. It's 7pm! Ok.
There are many things this hotel lacks - no gym, ok I can live without that, no room service to speak of, no bar, no restaurant, but there is continental breakfast on the 10th floor, don't bother! Oh you can get a glass of wine, no other alcohol, on a weds-sat on the roof terrace between 5-7pm??
Security is sparse. The staff under-trained. A bit surly at times. I wont be staying here again, nor by colleagues, and we're asking to have it taken off our corporate list. Sorry Marcel - you sounded great, you looked great from the professional photos, you're in a fab location but you really lack a lot to call yourself a boutique hotel in grammercy - you are definitely more BLUUUGGHHtique.
- Official Description (provided by the hotel):
- Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more less
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- Also Known As:
- Marcel At Gramercy Hotel
- Marcel New York
- Marcel Hotel Nyc
- Hotel Marcel New York
- Marcel Nyc