I've just come back from spending a week at this hotel and I have to say te overall experience was not great.
I ended up staying in two rooms while I was there and have stayed in many other hotels in the area to benchmark against.
My first struggle was trying to get on the WiFi which I had paid extra for. This was seemingly impossible from my room so I had to go up to the lounge to access it. During my whole week stay I didn't once gain access to the WiFi from either room I was in although I was faithfully assured it was working over and over again.
The rooms were functional but tiny. No full length mirrors which is always a bug bare. Bathrooms were badly designed with toilets behind the door, making everything awkward. One of my bathrooms had a cracked sink. However the main problem with these rooms was the level of noise. I have stayed in New York many times before and never needed to complain about the noise as I am a relatively heavy sleeper. However the first room I was in was right by what seemed to be a large extractor fan on the outside of the building which was incredibly noisy even with the window shut and kept whirring all night, that coupled with the noisiest air conditioning unit I've experienced in a room meant I had very little sleep the first few nights. I eventually went and asked to be moved, which they did without any complaints, however the room I was moved to had exactly the same problems...I ended up sleeping with ear plugs and no air conditioning on - it was boiling!
Breakfast is a complete waste of $12 so I definitely wouldn't recommend that.
The staff were helpful but the whole atmosphere of the hotel was odd. Shiny PVC looking furniture in reception and dancy pop music playing, coupled with some slightly creepy lift music. Receptionists were not wearing uniform (which I don't have a problem with) but with the look the hotel was going for (smartly dressed doormen etc.) it felt like maybe they should.
I had a cab booked by the receptionist back to the airport on my final day and this was another terrible experience. The cab driver and the doorman proceeded to have an argument about how much the cab should be whilst I was sat in the back waiting to leave. They agreed on $72 and I had been assured before I left that I could pay by card. However once we left he said I couldn't as he would have to pay a lot in rates so I had to get the cash out. He then told me the cab would be $85!? I tried to argue but his English was only a few words so I left it. I'm sure this was the cab companies fault rather than the hotel but it reflected badly on them for using them. I would have been better off flagging one down on the street.
One good thing I should say about the hotel is that it was very clean. It was just a shame the decor and slightly worn furniture made it seem less so. I was given an extra hour free of charge before I needed to check out on my final day which was lovely and really appreciated. Oh and the roof terrace is great, definitely my favourite part!
Overall I would not stay here again but I would say that if you need a couple of nights to rest your head then it's clean and the beds are comfortable just don't expect anything that refined!
- Official Description (provided by the hotel):
- Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more less
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- Also Known As:
- Marcel At Gramercy Hotel
- Marcel New York
- Marcel Hotel Nyc
- Hotel Marcel New York
- Marcel Nyc