I stay in hundreds of hotels a year on business and never once felt compelled to write a review, until now. I was shocked to see all the positive reviews of this hotel after a three night experience that was underwhelming and frustrating to say the least.
The first room was tiny - apparently I was booked in an "express" room that doesn't have a closet, ironing board, desk or any basic ammenity one would expect from a typical room. I was under the assumption I was getting a standard room - it never crossed my mind that this would be an option. After complaining to the front desk staff, I was moved. The second room was larger but the overall quality was poor. This hotel is trying to be a W but on the budget of a Motel 6 - sandpaper sheets, thin walls, partially cleaned rooms, sloppy bathroom caulking.
One individual at the front desk was helpful but the rest were truly annoyed if you had a request or question. I wanted to move hotels it was that bad but didn't because the conference I was attending was only one block away.
Beyond disappointed with the entire experience - not worth the $ or frustration.
- Official Description (provided by the hotel):
- Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more less
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- Also Known As:
- Marcel At Gramercy Hotel
- Marcel New York
- Marcel Hotel Nyc
- Hotel Marcel New York
- Marcel Nyc