After reading some of the reviews on here... I'm not sure what people really expect when they visit NYC. I travel often and am very picky on where I will spend the night. I frequently visit the city and always stay here.

Some of the negative comments I've read on here: (1) The size of the lobby. Sure, it isn't a large grand lobby, but who cares. Are you planning on spending your visit in the lobby? Probably not. To spend $160/night (on average) for a room with a king size bed and sofa (with pull out bed), in a LARGE room, is what I call a steal. (2) The unfriendly staff... I've never encountered this myself, I've always had great staff helping me. However, even if they were rude or unfriendly, it really wouldn't affect my stay. I'm not looking to make friends with them. I'm looking for someone who is able to check me in/out, provide me extra towels or pillows when requested, etc. You can stay in a 5-star hotel and have rude staff, so this shouldn't even be an issue.

When I go to visit the city, the only time I am in the room is to shower and sleep. The rooms are clean, the linens are clean, the bathroom is clean... what more do you want? At night, the front doors are locked and you need to use your room key in order to get in. It's in a safe area with a subway right around the corner, and you are within walking distance of Central Park and Times Square. There is a Duane Read downstairs if you want to grab a snack, soda, toothbrush, whatever.

Overall, for the price, this really is a fantastic hotel and I plan on booking my next stay for January shortly.

We loved our stay at this hotel. All of our needs and requests were met. The room was clean and the view was beautiful on the 30th floor. Everyone was courteous and friendly. The front desk and valet were excellent and accommodating.

Stayed for two nights for a thanksgiving day parade with my kids. Overpriced for the quality of hotel. No grand lobby. No pool. No place to hang out and relax after a day's long walks and subway rides. Very noisy at night (even atop 23rd floor!). The breakfast buffet and food were overpriced, and did not taste good. Fruits were not fresh. Waffle tasted like cardboard! Sausages and bacon were reheated many times, it tasted old!
Will not stay here next time.

we often stay at this hotel and it alway exceeds our expectations. Large for NY rooms. Clean. The location is perfect. We stayed in a king with a pull out sofabed. There was plenty of room for my husband, 13 year old daughter and me. There is a safe, refrigerator. Work out room.Duane Read is next door. A very good choice and value.