We used the valet to park our rental car. When we asked for it to be brought up, hotel staff left it unattended and did not notify us it was there for 15 min. When we got to the car, we were treated to a $115 parking ticket which the hotel has yet to take care of.

We also checked our luggage into the bell closet while we did some last minute sight-seeing. My laptop was in a small duffel. When we got our luggage back and I checked my laptop later that day, I discovered the screen was cracked - and cracked to such and extent to suggest that our belongings had been deliberately mishandled.

My wife remembered the bellman. When we provided this information, we were assured he was a good employee and he said nothing had happened to our property while it was in their care. Still, the front desk manager, Roman Babekov, told us they would refer the claim to their insurance and gave me a bunch of busywork questions to provide him. When I finally spoke to the adjuster, they told me they were denying the claim.

Despite the fact that I have been extremely polite during this whole processs, Babekov et al have now ceased all contact with me and have not offered me any resolution other than "sorry."

BEWARE.

Just returned from a five night stay in this lovely hotel. Arrived very late and tired and we were checked in and in our room within minutes. Had requested a room with a view of the Empire State Building and we were not disappointed. The bed was extremely comfortable and the room facilities were excellent.
The location is perfect, just off Broadway, close to Time Square.
We would recommend the open top tour buses that have a 'hop on-hop off' facility, making it the perfect way to get around if you are on a short stay. We booked this through the hotel and the concierge suggested that we paid the 'All Loops' inclusive price, this meant that for $49 we were able to travel downtown, uptown and, best of all, a night time tour across the Madison Bridge to Brooklyn, enabling us to get the best view of the Manhattan Skyline at night. The ticket can be used over two days and well worth the money.
We had breakfast in the hotel on the first morning, this was good value but there are so many places to eat in close proximity to the hotel so we tried an assortment of places for the rest of our stay. We made use of the free tea and coffee machine that is located at the rear of the reception area although there was also a coffee maker in the room. It was just so easy to pop down in the lift and collect early morning/late night tea and coffee!
All in all, a great trip and when we go back to New York, we won't hesitate to book this hotel again.

I stayed at the Courtyard with a friend after we went to see a play on Broadway. Our room - with 2 queen beds - was a generous size by NYC standards. The room was modern and clean and the beds are the new Marriott beds - quite comfortable! The front desk staff and the concierge were both extremely helpful in making arrangements for dinner and the trip to the airport the following morning. For the price, location & staff courtesy, this hotel is highly recommended.

We stayed at this hotel following trip advisor recommendations and they were exactly right. The hotel was clean, tidy and staff extremely friendly.
The rooms are a very good size and the beds are very comfortable. The shower was very powerful and always very hot. The hotel is ideally located for Times Square and other attractions. We didnt have breakfast in the hotel but if you turn right walking out the hotel Pax's wholesome foods is very reasonable and we had a good breakfast everyday. We would recommend the open top bus tours, good value and a good way to see the city.
Overall highly recommended!