We used the valet to park our rental car. When we asked for it to be brought up, hotel staff left it unattended and did not notify us it was there for 15 min. When we got to the car, we were treated to a $115 parking ticket which the hotel has yet to take care of.
We also checked our luggage into the bell closet while we did some last minute sight-seeing. My laptop was in a small duffel. When we got our luggage back and I checked my laptop later that day, I discovered the screen was cracked - and cracked to such and extent to suggest that our belongings had been deliberately mishandled.
My wife remembered the bellman. When we provided this information, we were assured he was a good employee and he said nothing had happened to our property while it was in their care. Still, the front desk manager, Roman Babekov, told us they would refer the claim to their insurance and gave me a bunch of busywork questions to provide him. When I finally spoke to the adjuster, they told me they were denying the claim.
Despite the fact that I have been extremely polite during this whole processs, Babekov et al have now ceased all contact with me and have not offered me any resolution other than "sorry."
BEWARE.








