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“Mostly Awesome staff, room needs only a few tweaks” 4 of 5 stars
Review of Moderne Hotel

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Moderne Hotel
3.5 of 5 Hotel   |   243 West 55th Street, New York City, NY 10019 (Manhattan)   |  
Hotel amenities
Ranked #103 of 459 Hotels in New York City
Roanoke, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Mostly Awesome staff, room needs only a few tweaks”
4 of 5 stars Reviewed May 20, 2013

Our family stayed in The Moderne this past weekend. I became skeptical as to hotel quality when I spoke to Marilla who answered the phone with "what's up" and argued that I hadn't left 2 messages regarding my requests. However, from that point folks the remaining staff we encountered really did exceed our expectations. We arrived near midnight and night clerk Vladimir ,walked to our taxi welcoming us and grabbing our bags. The next 2 days Victoria couldn't do enough for us, Ashley the manager left a sweet note in our room and Liza made several arrangements for us. All done in a warm and efficient manner.

The room and decor were fun and clean, though a little small. We were on the first floor ( very convenient) in a back quiet room ( no view but a view comes with noise, it is New York after all). My only complaints are the sharp metal bed platforms , our safe wasn't bolted down and the lack of shelf space in the bathroom. Because of the very convenient location and the staff, I'd stay there again.

Room Tip: The back of the building doesn't have a view but is reeeaallly quiet.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 21, 2013
Dear Indulgent01,

Thank you so much for taking the time to review our property! We are delighted to hear that you enjoyed your stay and are so happy to hear that our staff was helpful! I wholeheartedly agree with all of your concerns and we are doing everything we can to improve our property for all of our future guests, we hope you will come back again to see our future improvements!
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925 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Raymore, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 18, 2013

The staff was very friendly and helpful. The rooms are small, but really nice and immaculate. We were on the first floor and, because we slept late, got a little noisy at times, but not so it was an issue. The location was great. Times Square was close, but it's nice to get away from it, too. Four blocks from the park was even better.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 20, 2013
Dear rschlap,

Thank you so much for your kind words! We sincerely appreciate you taking the time to share your experience with others and are delighted to hear that you enjoyed yourselves! We think we are in a pretty amazing location as well and love to hear that our staff met your needs! We hope you will come back and visit us again soon!
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1 review
5 of 5 stars Reviewed May 16, 2013

Arrived at the Moderne Hotel on May 7/13 by Ship from Southampton. The Hotel was in a great location and easy to find! We arrived and greeted very warmly by the front-desk and was advised that we would have room available for 3:00 - Received a phone call our room was ready.

The Room was just like everyone stated Small but very elegant. The nicest thing was how clean the room was. You could not find dirt if you tried to find it.

Spent 3 nights and had amazing service from the Front Desk, Housekeeping and the Bell Man. Yes this is a smaller hotel so some amenities aren't there, however you are in NYC !!

I guess the only complaint we had was the overhead light was a little on the dim side and while packing and getting ready to leave would have been nice if the room was a tad brighter.

Thank you again Moderne for making our Honeymoon extra special with all the little surprises you pulled!

- We will be back and will definitely recommend this hotel to friends and family -

Room Tip: Rooms don't have much of a view so don't expect to see Central Park - However the windows do...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 17, 2013
Dear Kris D,

Thank you so much for your kind words! We sincerely appreciate you taking the time to share your thoughts on our property and are so happy to hear that you enjoyed your stay with us - and that you had a great honeymoon! I wholeheartedly agree with your comment about the lighting - so much so that we are actually in the process of changing all of the light bulbs to higher wattage! You'll have to visit again soon so that we can show your the improvements, safe travels!
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1 review
5 of 5 stars Reviewed May 12, 2013 via mobile

Victoria was so welcoming and had fantastic food recommendations. The room was very nice & comfortable, although we wished the air conditioning was a bit stronger. Really enjoyed our stay- such a fun, funky hotel!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 14, 2013
Dear DCPhotogMK,

Thank you so much for the kind words! We are delighted to hear that you enjoyed your stay and appreciate you sharing your opinions with others! I hope you relayed your message to the staff during your stay so that we could ensure the guest room was to your complete satisfacation. We look forward to welcoming you back again soon!
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Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

Spent 5 nights in a king room. The rooms are the size you expect in NYC and we were very impressed by their funky contemporary feel and VERY comfortable bedding (great after a long day out in the city) although I would agree with the reference to "paper thin" walls in some reviews.

The hotel also has lounge on the second floor offering complimentary hot beverages, fresh fruit (and cake in the morning).
The (free) WiFi is great and the location is brilliant, only a short distance from Time Square, Central Park and great shopping!

You don't come to New York to stay in you room but the Moderne certainly was a nice place to be when it was time to call it a night!

Stayed May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 14, 2013
Dear 5cott,

Thank you so much for sharing such kind words! We are so happy to hear that you enjoyed your stay and your visit to NYC! We appreciate you taking the time to post on our property and can't wait to welcome you back to our hotel again soon!
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Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

If you are looking for a hotel that is quiet (for NY standards), intimate, affordable, and near Times Square, this is your place. My wife and I stayed here for 5 nights. We were upgraded to a suite, which probably makes me slightly partial.

The staff were wonderful throughout our stay. My only complaint was that there was only one elevator for the 8 floors of the hotel. We never had to wait because there was too many people riding, but on occasion, the housekeeping staff had to run to the basement and it slowed the elevator traffic.

The bed was comfortable, bathroom was functional, and the amenities were workable. I would stay here again without hesitation. This place does not have a lot of bells and whistles that you might get elsewhere, but if you don't need those things, this will work well.

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 14, 2013
Dear BigDoerr25,

We are so happy to hear that you enjoyed your stay and appreciate you taking the time to share your experience! We are delighted to hear that you and your wife enjoyed your experience and look forward to welcoming you back in the near future. Safe travels!
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Sunnyvale, California
1 review
5 of 5 stars Reviewed May 9, 2013

The bellman was thoughtful enough to ask if I'd like the wifi access code while I waited in the lounge for my room to be readied (I had arrived much earlier than the usual check-in time.) The front desk staff found an item that I had left behind and mailed it back to me. Just two highlights of a friendly staff. The room was quiet and dark - slept very well, especially in NYC. The location is extremely convenient with easy subway access to all parts of Manhattan and other boroughs.

Room Tip: 2nd floor rooms provide easy access to lounge as it's on the same floor.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, May 14, 2013
Dear Julia C,

Thank you so much for your kind words about your stay with us! We think our staff is pretty great as well and are thrilled to hear that you agreed! We are so happy you had a good time and can't wait to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moderne Hotel

Address: 243 West 55th Street, New York City, NY 10019
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Room Service Wheelchair access
Hotel Style:
#87 Romantic Hotel in New York City
#93 Family Hotel in New York City
#135 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Moderne Hotel 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
Convenient midtown location on 55th street and Broadway - Hotel is decorated in ultra contemporary style. ... more   less 
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Also Known As:
Moderne Hotel New York City
Moderne New York City
Moderne Hotel Nyc
Hotel Moderne New York

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