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“Great hotel, staff and location!” 4 of 5 stars
Review of Moderne Hotel

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Moderne Hotel
3.5 of 5 Hotel   |   243 West 55th Street, New York City, NY 10019 (Manhattan)   |  
Hotel amenities
Ranked #102 of 459 Hotels in New York City
Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great hotel, staff and location!”
4 of 5 stars Reviewed November 21, 2012

Stayed at the moderne 7th-14th November for my husbands 30th and we were not let down!

We arrived in the afternoon, and check in was quick and efficient and they had arranged some cupcakes on arrival for my husband which was a really nice touch!

The room was totally spotless on arrival and very well appointed. The rooms are small but perfectly adequate. The complimentary toiletries were lovely! The lounge on the second floor was a godsend for complimentary tea and coffee and fruit, and the free wifi was an added bonus!

Location is fab, Times Square and Central Park 5-10mins walk away,all other major tourist attractions also not very far and great location for shopping as 5th avenue was also a short walk away.

The staff are an absolute credit to the hotel, in particular Victoria who was so cheery and lovely all of the time and Teddy who was most kind as to let us use his computer to book our Broadway tickets, thank you guys so so much!

The only reason I didn't give the hotel 5 stars is because on one occasion our housekeeper was a little bit TOO thorough and threw away things that we wanted to keep along with our shopping receipts and guarantees for some electrical items we bought. I had to root through some trash to recover some of the receipts and the hotel staff did their utmost to help also. Otherwise, the housekeeping was top notch!

I would definitely recommend this hotel to anyone because of the location and hotel facilities, but mostly because of the staff!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 23, 2012
Dear Valued Guest,

Thank you so much for taking the time to post on our property and for your positive review! We are glad everything was recovered and we hope you will come back and see us again on your next trip to Manhattan!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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924 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Rochester, NY
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 20, 2012

So glad that I found this hotel for our recent trip. Chose it for it's proximity to the Plaza where we were attending a wedding. Loved everything about this hotel; reasonable price, the new and modern decor, the large rooms (by NYC standards), the comfy beds, the friendly and personal service from the staff, the convenient (and inexpensive) parking next door, and the location. I will definitely book this hotel again for our next trip to NYC.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 23, 2012
Dear Valued Guest,

Thank you so much for taking the time to post on our property. We are so happy to hear that you enjoyed your stay (and hope you enjoyed the wedding)! We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manalapan, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 19, 2012

Ultra cool hotel decor to the point that I found myself snapping pictures of the hallways, my room and the guest service's room where they had free coffee, fruit and cake set up. Very friendly and accommodating staff. Very close to Broadway and all the attractions. My only complaint was the bed was very hard. My partner laid on the bed when we first entered the room and immediately made a comment that the the bed was hard, I didn't think to much of it. Well I should of because I tossed and turned all night. He got up at 3:00am and I got up at 7:00am to pop Advil's the pain was so bad! So if you like a firm mattress and your don't have any back or pain issues this is the hotel you! Otherwise liked the hotel a lot.

Room Tip: Ask if they have different levels of softness to firm in their selection of bed options
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 20, 2012
Dear Valued Guest,

Thank you for taking the time to post on our property. We are so happy to hear that you enjoyed your stay and sincerely appreciate all of your kind words. I'm so sorry to hear that your back was bothering you, please let us know next time so that we can try to make you more comfortable. We hope to see you again soon!
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Kilmarnock, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2012

Spent three nights during September 2012 in this great small boutique hotel. Excellent location just a few streets away from both Central park and Times Square everything for all your tourist needs. Immaculatey clean and well maintained. Will use again when travelling to NY.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 18, 2012
Dear Valued Guest,

Thank you so much for taking the time to post a review on our property! We are so happy to hear that you enjoyed your stay and look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 13, 2012

Great location - but still quiet and away from main hustle and bustle. Very friendly and helpful staff, and rooms are nicely decorated, very clean and comfortable - but also small. Beds are very soft, like sinking into a feather bed - this worked for me, as I like soft beds and I had the most amazing sleep, but it may not work for those that prefer hard beds.

I'd give 5 stars for everything, except for one thing: the windows face out into nothing much at all, so the heavy blinds are down/drawn all the time. This means you have no idea what time of the day is, or what the weather is like outside. One advantage is that there's no street noise to keep you awake. But if you like having a window, then this takes getting used to. They could use brighter lighting in the room as well - so it took couple of days to get used to it. Otherwise, a wonderful small boutique hotel with a great location!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you so much for taking the time to post on our property! We are so happy to hear that you enjoyed your stay and look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 9, 2012

For all of the goods of this hotel, the ONE bad is almost enough to make me not want to recommend it. The hotel itself great. New, clean, full of creature comforts i.e. nice bathrooms, free lounge with snacks and drinks. The staff are super friendly and the bellman is very helpful. Proximity to tourist attractions is good, just a few blocks off Times Square. However, the bed had my boyfriend rolling off it in the morning in pain and proclaiming that the next night he'd sleep in the desk chair...which he did. I, on the other hand, couldn't even roll out of it, it was so soft and I was so sunken in! It's a small thing if you don't really have issues with bed comfort, but sometimes you just want a really good night's sleep to get you ready for a day of sightseeing and shopping. Otherwise, the hotel is sweet, a little on the pricey side considering the size of the rooms, but not a bad option in any case. Elevators are a little slow. And don't forget to stop by the lounge on second floor when leaving or coming back in if you just want to chill and grab a coffee or cucumber water.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 11, 2012
Dear Valued Guest,

Thank you for taking the time to post a reply and for all of your kind words! I am so sorry to hear that the beds were uncomfortable for you - they are usually a favorite feature! On your next visit, please make sure to mention to the front desk regarding your issue so that we can do our best to make your next stay even better!
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Los Angeles, CA
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2012

Nice trendy hotel within walking distance to many sights... easily accessible to many subways. Super friendly and helpful staff... Teddy was especially great! We had a small issue with our first room, but they were very accommodating, and quickly moved us to a different room. Clean rooms! Comfy beds! Nice modern decor! Will definitely recommend to anyone who wants a fun NY experience!

Room Tip: Although some rooms don't have a view, the suites are especially spacious, and have a nice big w...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMahonAHG, Manager at Moderne Hotel, responded to this review, November 7, 2012
Dear Valued Guest,

Thank you for taking the time to post on our property! We are so happy to hear that you enjoyed your stay and sincerely appreciate you taking the time to post such a nice review! We hope you will come back and stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moderne Hotel

Address: 243 West 55th Street, New York City, NY 10019
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Room Service Wheelchair access
Hotel Style:
#87 Romantic Hotel in New York City
#91 Family Hotel in New York City
#135 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Moderne Hotel 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
Convenient midtown location on 55th street and Broadway - Hotel is decorated in ultra contemporary style. ... more   less 
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Also Known As:
Moderne Hotel New York City
Moderne New York City
Moderne Hotel Nyc
Hotel Moderne New York

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