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“Will be my go to Hotel when in NYC” 5 of 5 stars
Review of Hilton Garden Inn Times Square

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Hilton Garden Inn Times Square
3.5 of 5 Hotel   |   790 Eighth Avenue, New York City, NY 10019 (Midtown)   |  
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Ranked #89 of 464 Hotels in New York City
Certificate of Excellence
Cape Breton Island, Canada
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Will be my go to Hotel when in NYC”
5 of 5 stars Reviewed May 1, 2014

Although our stay didn't start out the best ( arrived at hotel after international flight at 11:30am) our room wasn't ready, they asked that we check back at 3pm, we wandered around times square literally around the corner ( much quieter area, be sure to request a floor 10-15) until 3pm came back to hotel, room still not ready waited until after 4pm and inquired again, the room they had set aside still wasn't ready but suggested a room on another floor, that was fine for us. They stored our luggage at no cost until room was ready. The room was spacious, staff friendly and very helpful. Location was perfect, grocery/deli across the street, restaurants and theatre within a 2-5 minute walk, times square less then 5 minute walk. Room had plenty of room to move about, bar fridge and microwave, 40 inch flat screen. Starbucks coffee and tazo tea in lobby every morning. Requested a 2pm late check out for our last day as we had an evening flight out of JFK, with bad weather and expected delays or possible cancellations we left a little earlier for the airport ( 1pm) while checking out they waived the late check out fee as we didn't stay until 12pm, thought that was very kind. Will recommend this hotel to family, friends and clients visiting the area.

Room Tip: Request room on higher floor if noise level is a factor ( very busy fire station next door)
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 3, 2014
Hello Love2Travel286,
Thank you so much for your review. I am happy to know that your stay turned out to be a pleasant experience and you enjoyed rooms and hotel location. I apologize for delay with your check in but it’s good to know that this incident did not negatively influence your stay!
We will be looking forward to welcome you back on your next trip to NYC!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,894 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2014

My wife and I stayed here for a week while on vacation. It is centrally located to everything, especially Times Square and other midtown locations. And that was not even the best part! The customer service was above and beyond, especially Christian at the front desk. When my wife and I decided to extend our stay an additional day, he helped to not only secure our same room, he also went above and beyond to get us the best rate available. We will surely stay here again and would recommend this place to anyone who appreciates location, value, and customer service!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 3, 2014
Hello TKfromATL,
I am truly touched by your wonderful review! First and foremost, thank you for choosing our hotel on your vacation trip to NYC. It’s great to know that our goal to provide our guest with memorable experience and exceptional customer service was accomplished during your stay. I will make sure to share your wonderful comments with my team and extend your compliments to Christian!
Thank you for giving us opportunity to call you our guest and we will be looking forward to welcome you back one day!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2014

Great location, wonderful staff, the bellman was the best guy to have around when you need to have your questions answered quickly. The bar/restaurant next door is very nice option; though there are plenty of eating/drinking places within walking distance, it is Manhattan!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 3, 2014
Dear Maharshi U,
Thank you so much for sharing your experience with travel community! It’s great to know that you enjoyed hotel location and that our staff was there when you needed them to answer your questions. I am happy that you enjoyed dining experience next door as well as in the neighborhood.
I hope that we will get a chance to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2014

We were recommened by our AAA travel agent, COURTNEY. to go to the Hilton Garden INN, TIMES SQUARE (ACTUALLY 49TH STREET) She knew what she was talking about. The service, location, food was amazing. The bed was so comfortable. The staff, especially Mary,the concierge, went out of her way to do what ever it took to find what we needed.

This will become our go to place when we return to NYC. the room included a microwave, refrigerator and coffe pot. Neutrogena products for the shower

Pigalle, next door restaurant, had freshly squeezed orange juice . What a treat

The location was perfect.

Room Tip: We asked for a room away from the elevator with a view. Totally non smoking hotel. They served Star...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 1, 2014
Dear syd127,
I am truly touched reading your review and learn that your stay was a memorable experience and you enjoyed every aspect of it. It’s great that concierge went out of her way to help you with finding your way and that you enjoyed dining experience in the restaurant next door.
We will be looking forward to welcome you back in the future!
All the best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 30, 2014

My girlfriend and I stayed here on our last night while spending a long weekend in NYC. We spent a couple nights at another hotel and a couple nights at a family member's before coming to the Hilton Garden Inn Time Square. After checking in and getting in the room, I was pretty remorseful that we hadn't stayed here the whole time! From check-in to check-out, the service was impeccable with the staff going out of their way to make our stay perfect. At check-in we were giving 2 vouchers for free bottles of water at the gift shop and when we got to the room there was a gift bag waiting for us with a few snacks and more water, just outstanding. Our room was on the top floor with a great view of the city skyline and the Hudson. The room was very spacious equipped with king bed, reading chair, desk, and very nice flat screen TV. The bathroom was also very nicely updated with a large tub and big sink. There was also a very big closet which had more than enough room for all of our bags. The bed was extremely comfortable with quality linens. The room was also spotless and probably the cleanest I've stayed in NYC. The business center was also a great convenience as we had to print our boarding passes before we checked out. Unlike the other hotel we stayed, getting on the internet and printing was free. There was also free wi-fi in the rooms which worked very well. The location is outstanding as well if you want to check out a lot of Manhattan. Times Square is about 3 blocks away, Central Park was a 10 minute walk, and Broadway about the same. It's also only a few blocks from the S train which gets you to grand central quick and from there you can get just about anywhere in NYC. I really can't say enough good things about this place as it was one of the most enjoyable hotel stays I've ever had. There's no doubt in my mind that the next time we visit NYC, we will definitely be staying at the Hilton Garden Inn Times Square.

Room Tip: Try to get a room on the top floor, or highest floor available. You'll get a much better view.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 1, 2014
Hello wojo15jg,
Thank you so much for your wonderful review! I am so happy that our goal to provide our guests with a memorable stay and wow them with amazing service was accomplished during your stay! It’s great that you enjoyed hotel location and comfort of the rooms as well as hotel amenities.
We will be looking forward to welcome you again on your future trip to NYC!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington, DC, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 30, 2014

Located in the heart of the theater district, the location of the hotel could hardly be better. It lives up to standards you'd expect from a Hilton property with lots of shopping, restaurants and subway nearby - all of which you pay for ...

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 3, 2014
Hello Lisa G,
I am delighted reading your review and knowing that hotel location was convenient to all your points of interest and that the hotel was what you expected from the Hilton properties.
We will be looking forward to welcome you back one day!
Until next time!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
201 reviews 201 reviews
50 hotel reviews
Reviews in 52 cities Reviews in 52 cities
470 helpful votes 470 helpful votes
3 of 5 stars Reviewed April 30, 2014

The Hilton Garden Inn Times square is an ok hotel. It delivers what it promises - nothing more and nothing less. Pitched towards business and budget tourists. We are both on this occasion so a good match.

Pros - easy to find (this is a plus for the smaller hotels in NYC), very very close to subway and Times Square action. 8th Ave is great for hailing a taxi. The porters and checkin staff were fabulous when tipped. The room was clean, the mattress was sleepable. Super fast free wifi.

Cons - it's an extraordinarily noisy hotel. Sitting on a busy avenue and street and right next door to a very active fire station. So much so that they give you ear plugs as part of the bathroom toiletry. The windows don't appear to be double glazed which doesn't help and the a/c runs either super hot or super cold. Ice machine on our floor didn't work. Add to all of this - the rooms in terms of furnishings and fitout is really tired and crying out for an urgent refurb into this decade. Having select staff and your luggage tickets prodding you for positive tripadvisor recommendations is not cool. I applaud them. But not cool.

Our weeklong stay was ok in the hotel. We'd hoped it would have been slightly more than that.

Recommend: Yes but only if they offer sensational rates and you've exhausted your alternatives first.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, May 1, 2014
Dear ThrillingMe,
I would like to personally thank you for taking time to share your experience with other travelers. It’s good to know that the hotel location was to your satisfaction and the cleanliness as well the comfort of the mattress was to your liking.
I have to admit that I am disappointed hearing that your stay was only an ok experience. Our goal is to provide guest with a memorable stay and, as you can read other trip advisor reviews, we often accomplish this goal. I am sorry that we were not able to wow you with our service and hotel. I wish we would get a chance to address all your concerns during your stay here. Your feedback is very valuable as it will definitely help us improve our hotel and services.
I hope that maybe one day you will decide to give us another chance and stay with us again.
Best regards,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#43 Family Hotel in New York City
#55 Romantic Hotel in New York City
#87 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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