Although our stay didn't start out the best ( arrived at hotel after international flight at 11:30am) our room wasn't ready, they asked that we check back at 3pm, we wandered around times square literally around the corner ( much quieter area, be sure to request a floor 10-15) until 3pm came back to hotel, room still not ready waited until after 4pm and inquired again, the room they had set aside still wasn't ready but suggested a room on another floor, that was fine for us. They stored our luggage at no cost until room was ready. The room was spacious, staff friendly and very helpful. Location was perfect, grocery/deli across the street, restaurants and theatre within a 2-5 minute walk, times square less then 5 minute walk. Room had plenty of room to move about, bar fridge and microwave, 40 inch flat screen. Starbucks coffee and tazo tea in lobby every morning. Requested a 2pm late check out for our last day as we had an evening flight out of JFK, with bad weather and expected delays or possible cancellations we left a little earlier for the airport ( 1pm) while checking out they waived the late check out fee as we didn't stay until 12pm, thought that was very kind. Will recommend this hotel to family, friends and clients visiting the area.