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“Great place!” 4 of 5 stars
Review of Hilton Garden Inn Times Square

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Hilton Garden Inn Times Square
3.5 of 5 Hotel   |   790 Eighth Avenue, New York City, NY 10019   |  
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Ranked #42 of 453 Hotels in New York City
Grapevine, Texas
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Great place!”
4 of 5 stars Reviewed November 10, 2013

We stayed for 3 nights during the NYC marathon. The hotel is very conveniently located nearby tourist attractions and the 9th Ave with cool restaurants. Our room was very nice, modern, clean, quiet and pretty large. Breakfast was served at the hotel's restaurant, Pigalle's. It was excellent, too. Staff was professional and friendly. Great place!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 12, 2013
Good Day Suvihuvi,

Thank you for taking the time to share your experience with us regarding your recent stay at Hilton Garden Inn Times Square. I am pleased to know that you enjoyed your time with us and was able to take advantage of our convenient location and had an opportunity to enjoy breakfast at our restaurant. I do hope that we have the opportunity to welcome you back in the future.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,193 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (817)
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Fort Worth, TX
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 10, 2013 via mobile

This is truly a great spot...one block off Times Square; incredibly helpful staff; big rooms for New York. They had a welcome box of birthday cupcakes in our room. Thoughtful all round. I would definitely stay here again.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, November 10, 2013
Dear Michael S,
Happy Birthday! I am glad to hear that you enjoyed the cupcakes to honor your special celebration. I am very happy that we were able to create a memorable stay for you and that our staff, location and rooms were to your satisfaction. We hope to welcome you back in the future!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 9, 2013

I travel quite regularly to New York City but this was the first time I stayed at the Hilton Garden Inn Times Square. It's really hard to fault the place: the room is well appointed and QUIET (unusual for NYC...but it appeared they had super insulated windows). Housekeeping and cleanliness was excellent. The location is second to none for restaurants, theatres and proximity to the subway. There is a Food Emporium on the corner which is open until midnight and the diners of Hell's Kitchen only two blocks away. My only adverse comment is that the wifi was patchy at night, but this was not a big deal. I would definitely stay there again.

Room Tip: Higher up as always
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, November 10, 2013
Dear episode10,
Thank you so much for choosing our property on your recent trip to Big Apple! I am delighted reading your comments and knowing that we were able to create a memorable stay for you! It’s great that you enjoyed the hotel, rooms cleanliness and that the location was convenient to all your points of interest. I would like to apologize for problems with our internet; we will make sure to look into this matter. We will be looking forward to your next stay in the future!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Englewood, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2013

Nice sized room, very clean, excellent staff and great location. I was very disappointed with the view out of our room. I was with a fellow traveler who had never been to NYC and I paid extra for a higher room for a better view. Our view was of a brick wall. So disappointing. Also the roof top bar was closed on Monday and Tuesday. WIsh I had known that - we may have booked for different days. Noisy due to lots of door banging, but we got used to it. I would stay here again, but I would specifically request a room with a NYC view. I also was thrilled to find out we had windows that opened.

Room Tip: Request a room with a view of something other than a brick wall.
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, November 10, 2013
Dear HannahN84
Thank you for taking the time to provide us with feedback on your recent stay to our property. I would like to apologize for the small inconveniences you experienced during your stay. We do wish we would have known about them while you were on property as we would have loved the opportunity to turn things around for you and your guest. I am glad however that you found our rooms clean and our team to be hospitable and helpful throughout your stay.

Please do not hesitate to contact me directly on your next trip as I will be sure to reserve you in a room on a high floor facing the front per your preference. We look forward to your next trip!

Warm Regards,
Estela Lopez
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
Estela.Lopez@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

This Hilton is so like being at home ,all the things one ever needs is there, I never want to stay with any other hotel but the hilton they know customer service I want to add Minnesota Hilton Conv Center Top of the line as well always great staff ready to answer your every need I love them, they have me a customer for life.

Room Tip: corner suites are large and sunny and great two views to see all the city
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, November 10, 2013
Dear SIMON F,
Thank you so much for a wonderful review. I am so happy to hear that on your recent stay we were able to make you feel like home! Here at the Hilton Garden Inn Times Square we strive to deliver an exceptional guest service and I am happy that we reached this goal during your stay. Thank you for being a Valuable Hilton Customer and we will be looking forward to welcome you back in the future!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2013

From check in to checkout the manager and her staff were extremely helpful, kind and certainly took pride in their work. Their service seemed a step up from the typical Hilton Garden Inn. They made it a pleasure to stay at this hotel. The room was clean and comfortable, with a good breakfast in the adjacent restaurant. Only a block from the subway and two blocks from Times Square.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, November 10, 2013
Dear Cmmix
It was such a pleasure to have been given the opportunity to call you our guest. We are very happy that you enjoyed your recent stay at our property and found the team at the HGI Times Square to be exceptional.

We look forward for your next stay to continue to deliver that above and beyond service we are used to providing.

Warm Regards,
Estela Lopez
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
Estela.Lopez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 6, 2013

Exellent location for shows, shops, tourist sites and tour company....comfortable bed and pillows too! I had a great deal at booking.com this made my stay even more exellent! Thanks for the birthday card and the expensive cup cakes! If i would go back to new york, i would defenitely be staying back in this hotel.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, November 10, 2013
Dear Trip Advisor Member,

We are thrilled you were able to enjoy your birthday at our hotel and we were able to make it a memorable one! The cupcakes from Baked by Melissa are delicious; my personal favorite is the red velvet.

We hope that you were able to enjoy as much of the city as possible and were able to create lifetime memories. We look forward to your return trip to the Hilton Garden Inn Times Square

Warm Regards,
Estela Lopez
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
Estela.Lopez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access
Hotel Style:
#28 Family Hotel in New York City
#31 Business Hotel in New York City
#32 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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