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“A night in NYC” 5 of 5 stars
Review of Hilton Garden Inn Times Square

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Hilton Garden Inn Times Square
3.5 of 5 Hotel   |   790 Eighth Avenue, New York City, NY 10019   |  
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Ranked #40 of 452 hotels in New York City
Fayetteville, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A night in NYC”
5 of 5 stars Reviewed September 26, 2013

We stayed one night on a Friday, before departing on a cruise on Saturday. Great location, courteous and friendly staff, and we were extremely pleased with all. Walking distance to Broadway theaters, excellent restaurants, subway (which we used to visit the 911 Memorial), and Central Station. The staff was very helpful in giving directions and recommendations. Room was comfortable, and I would definitely recommend this hotel!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,112 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (787)
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English first
Salt Lake City, United States
1 review
1 of 5 stars Reviewed September 26, 2013

The rooms are too small and the bathroom is a joke, you couldn't even open the door to it without it almost hitting the toilet. There is no Breakfast or Bar Lounge area. Its cramped and disappointing at best.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, September 29, 2013
Dear Jan Q,
Thank you for taking time to share your experience on the stay at the Hilton Garden Inn Times Square. I am very sad reading your comments as it is not usual hearing concerns in regards to the size of our rooms. I’ve heard that most of the hotels in the neighborhood offer rooms that are much smaller but I do understand your point. Please let me explain that our hotel is not a full service property, all rooms are standard and unfortunately we do not have suites to offer. I am also sorry to hear that a French Restaurant attached to the hotel that seats our guests for breakfast and in the evening serves drinks was not what you expected. It is a big disappointment to all our team that we were unable to create a memorable stay and that hotel did not meet your expectations.
Maybe one day you will decide to give us another chance, we would love to have you!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gatineau
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

We stayed 3 nights in late september at the Hilton Garden Inn Time square and truly enjoyed our stay. Centraly located, Clean and comfortable room, with a nice downstair restaurant that serves at its bar a multitude of beers from all over the world.. Subway is one block away and there is a small grocery store beside the hotel that offers take out food... We were given first class services ( even in french ) by the staff of the hotel.. Guy et Ginette from Québec

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2013

My wife and I stayed there for one night. The location is great for people planning to spend time around midtown and the theater district. It is very close to the subway station and walking distance to the Time Square. The hotel staff is very friendly. The hotel is very very clean. I would strongly recommend to buy their breakfast package which allows you to eat a solid brunch at their attached french restaurant (all you can eat buffet). That brunch would cost you at least $30 a person outside. We ate our dinner there to....very authentic french cuisine at a very reasonable price considering its location in the city. You can request for late checkout (normal is noon) for 1 pm. The only thing we didn't like is their pillows. They are horrible..at least in the room on 10th flr. If the management is reading this, please replace your pillows.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, September 26, 2013
Dear Debanshu D,
Thank you so much for sharing your experience on your recent stay at the Hilton Garden Inn Times Square. It’s great to know that hotel location was suitable to your needs. I am happy to hear that our commitments to provide our guests with clean room and exceptional service created a good stay for you and your wife and that French Restaurant next door provided you with a good dining experience. Your comments in regards to the pillows shows that this is an area that needs to be improved and I would like to thank you for bringing it to our attention. We will make sure to take a closer look into this matter.
I hope that we will get another chance to welcome you back in the future.
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perthshire
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2013

This is my 5th trip to New York but my first stay in the Hilton Garden Inn and it was excellent. We wanted to stay on 8th as there are great restaurants, a fab diner directly across the road from the hotel and it's 2 minutes from Times Square and a 10 minute jog from Central Park. Although there was a bit of a rumble from the subway the hotel was lovely, the reception staff were charming and our room was nice with tea and coffee making facilities. I can't recommend this hotel and the situation of it enough and we will certainly be returning.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, September 26, 2013
Dear magicperthshire
I am delighted to hear that your first experience at our property was a memorable one and we will get a chance to welcome you back in the future. It’s good to know that you enjoyed convenience of the location and dining options of the neighborhood.
We will be looking forward to have you with us again.
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2013

Had a remarkable stay at the Hilton Garden Inn Times. I will begin by introducing how wonderfully we were treated throughout our stay at this hotel. We were checked in by Front Desk Clerk Christian "Mac & Cheese" Haha, yes, that's what his name tag says!!!! I thank him for being cordial, understanding, and very cooperative with our delicate requests to be on the same floor, and our need to have an ADA room for my grandmother. My family booked two rooms and Christian was more than helpful enough to place us all on the same floor, which made it easier for us during our stay. We originally intended to book a regular standard room, as well as an ADA room, but somehow we ended up not booking the ADA room, perhaps due to an online glitch during our booking. It may have taken Christian a few minutes to work on that, but he succeeded in providing the ADA room and the standard room on the same floor. Great Job on that! The most particular thing that I loved about this hotel was the unbeatable attention to details. We overheard guests in the elevator expressing on how delicious the granola bars were, which were put out during the evening hours. We spoke with Christian and asked what time they would be put out, and he said around 5pm. Unfortunately we could not make it due to a late night play which we were already obligated to attend. When we arrived from our late night off-broadway play, unexpectedly, Christian had saved enough granola bars for everyone in my party. My grandmother loved those treats. And shall I say, my grandmother added that had she was younger, she would have married Christian during her younger years lol. Grandma noted how she has not seen well-structured hospitality customer service like this in years. Sometimes, its the little details like these that make customer service here very solid and precise. This was definitely a gem on 8th avenue. Christian's performance completely defined the word "Customer Service". Thank You so much for caring.

Room Tip: The ADA rooms in particular, were pretty spacious
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, September 26, 2013
Dear Amber M,
It is a great pleasure to read your review and to know that our commitment to deliver exceptional service made a positive impact on your stay. Christian is a great addition to our team and I want to assure you that we will recognize his effort for making your stay a memorable one.
I hope that on your next trip to NYC we will get a chance to welcome you back!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed there for 5 days in early September. We had a room with two queen size beds. The rooms were small, but we had everything we needed. Please note there is nothing in the minibar provided, but downstairs in the lobby is a small convenience store ( 24 hours) selling drinks, ice creams, cereals, three minute noodles, toiletries. The room also has a microwave.The staff were professional and booking in was easy.The hotel is one block from Time Square, but we never experienced any noise,and our room was peaceful and quiet.Good beds, good linen, and daily cleaning of a high standard.The bathrooms are small but functional.All and all- a great stay.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, September 25, 2013
Good Day Ozzinow,


Thank you for taking the time to share your thoughts about your recent stay here at Hilton Garden Inn Times Square. Our goal is to exceed the expectations of our guests from the booking process through checkout and beyond and it great to know that we were able to achieve this goal during your time with us.
I do hope that we have the pleasure of calling you our guest again during your next trip to NYC.
Warmest Regards,


Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#29 Business Hotel in New York City
#30 Romantic Hotel in New York City
#31 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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