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“Great staff and great location!” 5 of 5 stars
Review of Hilton Garden Inn Times Square

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Hilton Garden Inn Times Square
3.5 of 5 Hotel   |   790 Eighth Avenue, New York City, NY 10019   |  
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Ranked #44 of 456 Hotels in New York City
Nieuw en Sint Joosland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Great staff and great location!”
5 of 5 stars Reviewed July 17, 2013

First of all I'd like to thank Ennio, Ernest, Sam and all the other staff members of the HGI at Times Square for their excellent service! The staff is really great and will do anything to help you have a pleasant stay in New York. My compliments! The hotel is located close to Times Square so there is a lot of activity at night. Central Park, 911 Memorial, Empire State Building, etc. are easy to reach by using the subway. (Getting back is a totally different thing if you don't listen to your friend/navigator! Ennio and Ernest know what I mean) Breakfast is good, rooms are clean. So if you're looking for a good place to stay on Manhattan, stay at the HGI at Times Square!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4,302 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Delhi, Delhi, India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2013

My two main concerns were met far beyond my expectations with this hotel. I wanted two double beds and a good location near all the activity and the hotel excels in both. 8'th Avenue around 48'th street has come a far way and is now a great hub with a lot of good restaurants and time square is just meters away. Nice basic, homely hotel which enables you to have a comfortable stay in the city.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bowdoinham, Maine
1 review
5 of 5 stars Reviewed July 16, 2013

I booked the Hilton Inn Times Square this past Friday and Saturday for my two sisters from Ohio and our "forever sister" Katey. We were having a sisters weekend and celebrating Katey"s upcoming wedding with a combo bridal shower/bachelorette party. All I can say is wow! I've stayed here when traveling for work and have always been treated well. This trip the Hilton staff out did themselves! They treated us like family making this celebration even more special. From the front desk staff to the concierge (Gee) to the wonderful housekeeping staff to the gentlemen out front. Ken and Charles...I'm talking about you..that's right!!! Class and kindness all the way. They could not be more accommodating. Right down to the special surprise car that Ken and Charles arranged to take my sisters to the airport for the flight home. What a wonderful surprise. They made us feel that they were so glad we were there. I noticed this level of customer service to each guest. Welcoming people in the morning, big smiles and questions about a guest's adventure in the city that day..etc. Clean rooms, great location, great restaurant, breakfast vouchers for being a Hilton member, and a discount card special promotion for a host of restaurants (we chose La Nonna in Little Italy). As we left on Sunday there were hugs all around and the hope we'd visit again. The Hilton Garden Inn Times Square is my hotel of choice in NYC. I HIGHLY recommend it!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Simpsonville
1 review
5 of 5 stars Reviewed July 16, 2013

Our stay at the Hilton Garden Inn Times Square made our time in New York extremely wonderful. The service provided by all of the staff was excellent. However, Joanna, Tolbert, Naomi, and Charles particularly served us beyond expectation. If ever in the City again, we will certainly choose this hotel!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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san jose, ca
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed July 16, 2013

Our experience at this Hilton Garden Inn was wonderful from the minute we arrived. From the concierge, to Stanley at the registration desk, to the bellmen, everyone had a smile, a "Good morning!" and an offer of help. Particular thanks to Charles for turning a disastrous stay at a hotel around the corner into a very pleasant day at the Hilton Garden Inn! The location is perfect for touring New York City...just a block or two from the Hop on- Hop off tours, the Greyline tours and a lot more. We are so glad we found HGI and we'll be back!

Room Tip: All the rooms we saw are good, well-lighted rooms...the A/C units are adjustable for noise level and...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 16, 2013

Mid-week rate was on the high side for HGI @ $300.00 plus a night. Great staff. Great Location. Clean and NO BED BUGS. Lobby & common areas very small. Decent café next to HGI. Would stay again on weekend rate. Close to Times Square and CTL Park. Traffic noise loud due to fire station next door, ask to face opposite of 8th St.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2013

We had a pleasant experience at the Hilton Garden Inn. Everyone was very helpful, especially the concierge desk. We were able to purchase tour bus tickets directly from her. The bus stopped within walking distance and we had excellent guides on the buses we rode. It was well worth the money. The blue line subway is within walking distance too. There were so many restaurants right outside our hotel. The only down side was the fire station right across the street. The trucks were loud during the day. I didn't hear them at night though. I would definitely stay at this hotel again. I loved being so close to Time Square and all of the shows.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#30 Family Hotel in New York City
#32 Business Hotel in New York City
#35 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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