I booked the Hilton Inn Times Square this past Friday and Saturday for my two sisters from Ohio and our "forever sister" Katey. We were having a sisters weekend and celebrating Katey"s upcoming wedding with a combo bridal shower/bachelorette party. All I can say is wow! I've stayed here when traveling for work and have always been treated well. This trip the Hilton staff out did themselves! They treated us like family making this celebration even more special. From the front desk staff to the concierge (Gee) to the wonderful housekeeping staff to the gentlemen out front. Ken and Charles...I'm talking about you..that's right!!! Class and kindness all the way. They could not be more accommodating. Right down to the special surprise car that Ken and Charles arranged to take my sisters to the airport for the flight home. What a wonderful surprise. They made us feel that they were so glad we were there. I noticed this level of customer service to each guest. Welcoming people in the morning, big smiles and questions about a guest's adventure in the city that day..etc. Clean rooms, great location, great restaurant, breakfast vouchers for being a Hilton member, and a discount card special promotion for a host of restaurants (we chose La Nonna in Little Italy). As we left on Sunday there were hugs all around and the hope we'd visit again. The Hilton Garden Inn Times Square is my hotel of choice in NYC. I HIGHLY recommend it!!