I'm in NYC 7 to 8 times a year and always stay at the HGI at Times Square - The beds are comfortable - the location is great - and the staff is AWESOME - in fact it's the main reason I return to HGI. Domingo, Jules, Donald, Charles, et al are friendly and extremely helpful as are all the employees. The front desk people are great as are the managers - truly a first class staff! Also - Floyd the security man is great. I recommend and have recommended this hotel to everyone I know who travels to NYC. You won't be disappointed!