My two daughters and two year old granddaughter recently visited New York City for a girls trip. The Hilton Garden Inn staff went above and beyond to make our trip enjoyable and pleasant. Joanna Butcher, the Guest Experience Manager, was exceptionally helpful on several occasions whether it was helping my daughter with real estate documents that needed to be faxed immediately or fixing me a cup of tea as I waited in the lobby for my granddaughter to wake from a nap in our room. She always greeted us with a smile and and an offer to help in any way needed. Indeed, all staff members were courteous, professional and attentive to our every need. We plan to stay at the Hilton Garden Inn on our next trip to NYC!