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“Can't beat it - stay here!” 5 of 5 stars
Review of Hilton Garden Inn Times Square

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Hilton Garden Inn Times Square
3.5 of 5 Hotel   |   790 Eighth Avenue, New York City, NY 10019   |  
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Ranked #51 of 459 Hotels in New York City
Milwaukee, Wisconsin, United States
1 review
3 helpful votes 3 helpful votes
“Can't beat it - stay here!”
5 of 5 stars Reviewed January 3, 2013

I have to start by saying I'm a Hilton Honors member, so it's important to note that I booked a room at this hotel on points. I also booked the room for New Year's Eve....a block from Times Square, mind you. For the incredibly low number of points I had to use to reserve this room (equivalent to a regular HGI across the river in Jersey), along with the timing of the reservation, I was expecting the worst. Nothing could've been further from the truth. Our stay was wonderful, from beginning to end. Everyone was very friendly…from the greeters, to the concierge (she was great), to the front desk folks, to the housekeeping staff. Throughout the busy weekend, we always looked forward to getting back to our hotel room in order to relax, and they allowed for us to be able to do that. The rooms were very clean (a concern, especially in NYC), and we LOVED the attached restaurant. And location - seriously can't beat it. It's right in the middle of everything.

Next time we’re in NYC, we’ll no doubt stay at this HGI.

Room Tip: Try to get a corner king room - better views, and on the edge of the building.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, January 5, 2013
Dear Mark D

I would like to thank you for providing us with feedback on your recent stay to the Hilton Garden Inn Times Square. It is great to know that we were able to provide you with an exceptional vacation during your visit to New York City.

New York City during the holiday season is magical and truly an experience of its own. I am happy to know that you found our rooms to be clean and comfortable. Pigalle Restaurant is truly a delicious choice for any time of the day especially for breakfast.
I hope that we are able to welcome you back in the near future.

Warm Regards,

Estela Lopez
Guest Experience Manager
Hilton Garden Inn Times Square
Estela.lopez@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,470 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charleston
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 2, 2013

Stayed over New Years. Nice room - very good size for NYC. The place is well kept and has a helpful staff all around even when its busy. Location is really good. You can walk to theaters and restaurants within minutes.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 2, 2013

This is great hotel for the price. Took an overnight trip to New York with some girlfriends. The rooms were clean and adequate in size. I have been in much smaller rooms (the W for example). Easy access to the subways. The MegaBus stop is an easy walking distance. One of my friends sometimes has difficulty walking long distances (knees and back). This is solid choice that I would recommend to friends and family.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 2, 2013

Stayed here Xmas and was had a great stay. Location great and central. Check in was so smooth. A big thanks to Donald for such a warm welcome, help with our luggage and a lovely greeting for my kids. The room was clean as was the bathroom. All the staff was incredibly friendly and helpful. Parking was easy next door and a pretty good deal. Had breakfast across the street at the Olympic Diner which was fine. Would certainly return and recommend.

Room Tip: We were on the 12th floor and couldn't hear street noise other than an occasional siren.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, January 5, 2013
Dear Kissol

My name is Estela Lopez and I am the Guest Experience Manager at the Hilton Garden Inn Times Square. It is such a great pleasure to know that you enjoyed your stay at our property and we were able to meet your expectations.

Donald is a great asset to our team and really loves his job. I am happy to know that he
showed your family hospitality during your stay.
We hope to welcome you back in the near future and provide you with another exceptional stay.

Warm Regards,

Estela Lopez
Guest Experience Manager
Hilton Garden Inn Times Square
Estela.lopez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin,TN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 2, 2013

Stayed here for New Years 2013. Great location, easy to get in and out of and a very accommodating staff. The restaurant Pigalles offered a breakfast in the morning and was also good for dinner too. If you want a great place to stay, especially New Years, this is the place.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 2, 2013

This hotel has some of the best service ever, starting at management and down to the waiters in the restaurant. As a Hilton Gold member, I have stayed at tons of hotels and this was by far the best due to the excellent staff, before, during and after my stay.
Excellent customer service, even during a busy holiday season

Room Tip: Any are fine, no noise issues, even though close to Times Square
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2013

I stayed there during Christmas. The main reason I chose it was price, it was effectively 20-30% cheaper than most other Times Square hotels.

I was pleasantly surprised when I arrived. The room was very clean the the staff was very friendly. And although it's right next to the center of Manhattan, it was quiet at night to get a good night's sleep. They also have free Starbucks coffee in the morning:)

I would recommend this hotel to other travelers on a budget and want to stay close to the action.

Room Tip: Request a room on the upper levels. The lower levels might not be that quiet.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#31 Family Hotel in New York City
#36 Business Hotel in New York City
#43 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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