I definitely had some concerns about this hotel before I arrived. So much so that I was close to finding another hotel a week before my arrival.
I found the reviews below useful for setting my expectations so here are my 3 likes and 3 dislikes about this hotel.
1)Great location, the subway is a hop skip and jump away. Times Square and most of the popular theatres are well within walking distance.
2)Room has comfortable bed and good shower. Two essentials!
3)Friendly and helpful staff
Okay now for the not so great things:
1)Room is quite small, not a lot of room for two adults. But, when you’re in NY you don’t expect to spend too much time in the hotel room right?
2) The windows couldn’t be opened. A little fresh air would have been nice.
3)No luxuries, this is a basic hotel room. No tea/coffee, no fridge, no bath, no full-length mirror.

This is a good hotel if you need a basic room that is fairly inexpensive for those of us on the sterling.

The good thing is that the hotel is very centrally located. We walked to Central Park every day, ate on restaurnat row as often as we could, and never worried about traffic. When we arrived they were doing a remodel, something the hotel failed to mention when I spoke to them to confirm my reservation. I had to call twice as both times they had not confirmed the room I asked for. We did get the correct room when we checked in. We waited in the elevator lobby for 15 mintues, amidst all the move debris, before the night manager finally recognized we would need the elevator for the 4 bags we were carrying. No offer of help was made to us. The room was swelteringly hot with no way to control that other than opening a window, one of which was not installed properly. The bathroom could barely contain the sink, commode and shower, let alone the addition of 2 peoples toiletries, etc. There was no closet, just a small armoire that did not allow for clothes to hang poperly. The room safe is also in the small armoire, so try and imagine 2 suits, 2 tuxes and various other items of dry cleaning for 2 people fitting in there. We were there for 4 days and the staff never bothered to greet either of us with the exception of check in and check out. Some other good points: the lobby was nicely appointed, the sushi place was good and again the location was perfect for a leisure trip to NY. This is definitely not a corporate/business hotel.

To everyone who says "remember this is NY" and you should be prepared for a small hotel room......I don't know how you can even compare this horrible hotel to anything else. I have stayed in MANY New York hotels and this was by FAR the smallest room I have ever seen. No one helped me with my bags on my way in or out - despite the fact that there was a bellman present who simply chatted wtih the desk clerk. The room was about 100 degrees and you can't adjust the temp. If you open the window you will hear the neighbors all night long (I was lucky to have someone next door coughing until 1 a.m). The room itself was dirty - stained carpets, lampshades. The remote control didn't turn the TV on so you had to climb on top of the bed to do that or to adjust the volume. The bed was uncomfortable - super hard. I asked to move my room twice and was told i could pay $50 more for a different room. I booked through orbitz so I had pre-paid (a LOT comparatively) and I didn't have much leverage. THIS IS NOT A 3 STAR HOTEL!

When I arrived at this hotel for a business/holiday stay with my family, I was given a room that was 90 degrees, smelled like someone threw up in it. The room was advertised as a family/double room, but if it was even 200 sq feet, I'll eat my socks. It was so small they had to mount the (tiny) TV on the ceiling. No closets. The room was not even clean. When I complained to management, they offered to put me in another room that was exactly the same. I refused that as well, went to the Hilton and booked a room on the spot. The WJ charged my card anyway, refused a refund and was generally ridiculous about the whole thing. They don't care about their guests, just their money.

It's in a crummy neighborhood as well, lots of sketchy people wandering about.

When I book at the Hilton, it may not be 5 star, but at least I know what to expect.

This is the worst hotel I've seen in NYC, and the prices are actually more than other hotels that are better.