Bad stuff first – The ZERO STAR Hotel
Room 821 was allocated on arrival and ranks as the worst room we have ever had in any hotel. It should be converted back to the broom cupboard it so clearly began as or, at best, made into a single room. For this 6 night PRE-BOOKED & PRE PAID stay it was totally unacceptable. When we complained the staff were empathetic but the duty manager was totally uninterested. Her attitude was very much like ‘your point being?’ and merely stated we would have to wait until the next day for a better larger room. During the night we couldn't help but stub our toes on the bed legs, banged shins and knees against the furniture and had to move the furniture to allow us to open our suitcases. We had to wrap handtowels around the bed legs to prevent injury and move the dresser to beneath the clothes rail in order get round the bed. Ridiculous is the only way to describe the mirror and the space it occupied in such a tiny room.
After an extremely painful first night we were moved to room 707 for the remaining 5 nights. This was perfectly OK and exactly what we were expecting given the brochure description and photographs. However, there was no offer of a refund or consideration for this unacceptable first night. Had this better room not been available, we would have checked out without staying a single night.
Now the good stuff – you are very close to Times Square and most theatres.
Our final room was clean and comfortable with an excellent bathroom. The rest of the staff are friendly and extremely helpful. We didn’t eat in the hotel or use any of the other amenities so cannot comment.
As a place to stay for a first visit to NY, it was a good location. However, had we been told our first room was ‘it’ we would have walked out without staying a single night REGARDLESS of how much money we lost.
Booking this hotel is a lottery. You will either be extremely disappointed or reasonably happy with the room you are allocated.
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- Also Known As:
- Ameritania New York