My husband and I, along with our three month old son, had planned to stay at the Ameritania for one night while we were in town for a family member's retirement party. We chose the Ameritania mainly because other family members were staying there and it was in close proximity to where we would be spending our evening. We arrived at the hotel around 1pm and even though check-in wasn't until 3pm, we thought we'd see if we could check-in early. We we told no rooms were ready and to come back at 3pm. That was fine with us and we proceeded to sightsee for the next two hours. At 3pm we returned, only to be told that we no longer had a room there since some of there rooms were "out of order" and they had transferred our reservation to another hotel. This was a huge inconvenience for many reasons. We were now separated from the rest of the family staying there and we were no longer within walking distance to our evening's activities, compounded by the fact that we were traveling with an infant. When we expressed our displeasure at the situation, we were told in quite a smug tone that there was nothing they could do when rooms are out of order and that "this happens". Management took $30 off our bill, which was less than satisfying
I feel like this situation could have been handled much better. I understand that things do go wrong sometimes, but we should have been made aware of this situation much earlier, like when we tried to check in the first time, and management could have much more sympathetic, or even sincere, about the issue. I will definitely not be booking with the Ameritania again!
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- Also Known As:
- Ameritania New York