The property is perfectly located at 54th and 8th and is truly incredible, especially for NYC. The rooms are actually quite spacious for NYC and you immediately sense that attention was spent on decor, interior, etc. The linnens are great. The bath products are top notch. The attention to recyling and saving energy is also amazing in a non-intrusive way.
What impressed me most, though, was the manager ---- Paul Schwartz. He does his job well. He gets to know his customers. When he applogizes for a mistake his staff may make he does so sincerely and doesn't try to sugar coat it or make excuses. Instead, he does it in a way where you know he is using that as an opportunity to educate his staff so that it never happens again (even something as minor as waiting for what he deems to be too long for luggage).
In this day and age where difficult employees are hard to find, and where customer service is often ignored --- the Ameritania Hotel is a shinning example of what hotels should be doing in every regard. No hotel is perfect, but the Ameritania Hotel is damn near close.