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“Never Again” 1 of 5 stars
Review of The Manhattan Club

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The Manhattan Club
4.0 of 5 Hotel   |   200 West 56th Street, New York City, NY 10019 (Midtown)   |  
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Ranked #169 of 464 Hotels in New York City
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Never Again”
1 of 5 stars Reviewed December 22, 2013

My husband and I were called to stay at The Manhattan Club for a discounted price after we were asked to attend their 90 minute sales presentation. All in all, the salesmen were extremely nice and professional however that was the best part of the trip. When we arrived at our room, it was ice cold and the lights were off, not very inviting at all. The room itself was as big as a closet and it was dirty and completely outdated. They want us to become property owners yet they stick us in a hole in the wall. The reservation staff kindly changed our room to a one bedroom, two bathroom which seemed like a better deal until we actually realized this room had no heat. The heater unit was making all kinds of noises so my husband decided to check the filter, it was crushed and covered in what seemed like 20 years of dirt and dust. The bathroom light over the outdated tub was not working and there was some kind of greenish moldy substance on the bottom of it. We checked into that room at 5:00pm and then checked out at 10:00pm and went back home, that's how bad our experience was. The staff was very nice and professional but the rooms are outdated and dirty.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, January 7, 2014
It is always disappointing to learn when a valued guest leaves our hotel feeling dissatisfied with their experience. We carefully read through reviews, such as yours, so we can identify the specific areas that need improving. Although we are happy to learn that you found our staff to be so pleasant and professional, it is certainly disheartening to learn that we did not make a better impression. Thank you for your feedback, we hope to have the opportunity to welcome you back in the future and provide you with an experience that surpasses all your expectations.
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886 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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London, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2013

My husband and I just got back for a five night stay at the Manhattan Club in New York City. We have found our new favourite place to stay! There just isn't one negative thing to say about it. Staff, super! Rooms cozy, and comfortable, just an overall nice feeling when entering.....like coming home! Excellent sleeps in the bed. Loved it, loved it, loved it!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, December 18, 2013
Thank you very much for your wonderful review of The Manhattan Club. It is always our hope that our guests have a fabulous time and enjoy every aspect of their stay. We are thrilled that you and your husband were comfortable, felt welcomed, and overall had a great experience. All of us here look forward to welcoming you back the next time you are visiting NYC.
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Inverness, United Kingdom
1 review
5 of 5 stars Reviewed December 10, 2013

I have just returned from a long weekend in NYC with some friends and we stayed at the Manhattan Club. Right from the start, the service from all the staff was impeccable. The concierge sourced excellent tickets for the Radio City Christmas Show at very little notice. Everyone did their utmost to help and make our stay enjoyable. The suite was beautifully renovated, comfortable and so practical with 2 bathrooms for 4 ladies! It was quite hot but we were able to open the windows a little which solved that tiny little niggle. The location was perfect for shopping and sightseeing with excellent restaurants in all directions. I absolutely recommend it 100% and look forward to a return visit.

Room Tip: I believe a majority of the rooms have now been renovated, but ask for one just in case.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, December 18, 2013
We cannot thank you enough for your wonderful review and recommendation for The Manhattan Club. Our associates always strive to provide exceptional service to our guests and accommodate their requests whenever possible. We are delighted that our concierge was able to get such great tickets for you to see the amazing Radio City Christmas Spectacular. All of us here are looking forward to welcoming you back when you return to NYC again.
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Saint Louis, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 8, 2013

My daughter and I stayed at the Manhattan Club for the lighting of the Rockefeller Christmas Tree. May I say that this location is so convenient and within walking distance to Central Park, Rockefeller Center, Broadway Shows in Times Square, etc., etc. etc. You couldn't ask for a more centrally located place to stay in NY with a large Club area on the 26 floor serving a continental breakfast and cocktails in the evening. The staff was very friendly and did everything to make our stay as pleasant as possible and always had a smile on their faces. This hotel has been renovated and is very modern and very up to date. We had a Junior Suite (which we loved) because we had more room with microwave, fridge, etc. I would recommend this hotel to everyone for location alone, but it also has all the other conveniences and friendly services.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, December 11, 2013
It's always nice when a guest review mentions how friendly and attentive our staff was throughout a stay. We're glad that our convenient location to the many restaurants, shops, and attractions worked out so well for your visit to Manhattan to attend the Rockefeller Center Christmas Tree Lighting event. It seems like you truly enjoyed your NYC visit and we hope to welcome you back soon to The Manhattan Club.
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West Babylon, New York
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 4, 2013

Check in is 4pm but you can leave your bags until your room is ready ! They call you if you ask to tell you if your room is available earlier . Take a walk Central Park is a few blocks away or have lunch .

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, December 11, 2013
We are so glad that you enjoyed The Manhattan Club’s close proximity to all the extraordinary and exciting attractions in NYC. Our midtown location makes it easy to navigate your way to the theatres, museums, and restaurants the city has to offer. Thank you so much for your review; we hope to welcome you back soon.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2013

I stayed at the Manhattan from 7th Nov to the 11th Nov with 2 friends. The staff were very friendly and helpful. Couldn't fault the location, within easy walking distance of Central Park, Times Square, Carnegie Hall etc. I have to commend Michael who served fantastic cocktails in the Cocktail bar, was so attentive and made our stay so enjoyable. Would recommend this hotel to friends.

Room Tip: Ask for one of the rooms which have been recently refurbished.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, December 5, 2013
Thank you very much for your review and recommendation for The Manhattan Club. We truly appreciate your kind words and your gracious acknowledgements for our staff and location. It was a real pleasure to have you stay with us and we hope that we will have the opportunity to welcome you back soon.
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southport
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed at the Manhattan Club for 7 days - courtesy of a timeshare exchange. First impressions were good - friendly, efficient and helpful staff, and our suite was great having a bedroom with a 6 foot bed!! a lounge area with sofa bed and kitchen area, two big bathrooms and plenty of storage space. Housekeeping cleaned the suite every day. Business centre well equipped with PC's and printer. Useful for checking emails, facebook and printing return flight boarding passes. Although I didn't use the fitness centre I did peep in and it seemed to have plenty of good quality equipment.
The location is excellent, just 3 blocks from Central Park, one or two block from subway stations and close the hop on hop bus stops.There are delis, cafes and diners on almost every corner so we were never stuck for a place to eat. Our favourite places were The Park Cafe, Brasserie Cognac, Cosmic Cafe and The Metro.
Before travelling we bought a 7 day New York City Pass which included 3 days unlimited hop on hop off bus travel so were able to get around easily and see lots of attractions and experiences.TIP - If you buy these passes online the prices are cheaper than buying them in person.
We had a wonderful time in NYC and plan to return again soon - hopefully to the Manhattan Club :)

Room Tip: Our room 1802 and faced the well of building - plus point is absolutely no traffic noise, downside i...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheManhattanClub, Public Relations Manager at The Manhattan Club, responded to this review, November 27, 2013
We are thrilled that you had such a wonderful time while visiting NYC and staying at The Manhattan Club. Our hotel is within walking distance of many of the city’s major attractions and eateries, making it convenient for guests to see and do everything they want while in New York City. Thank you for your many kind comments and great suggestions. We hope that you will allow us the pleasure of welcoming you back the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Manhattan Club

Address: 200 West 56th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#112 Luxury Hotel in New York City
#123 Romantic Hotel in New York City
#166 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Manhattan Club 4*
Number of rooms: 50
Official Description (provided by the hotel):
You can enjoy true quality at affordable rates in the heart of midtown Manhattan. Luxury suites with European style kitchenettes, concierge services and valet parking. ... more   less 
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Also Known As:
The Manhattan Club Hotel New York City
Manhattan Hotel New York City
Manhattan Club Suites
Manhattan Club Nyc
Manhattan Club Hotel New York City
Manhatten Club

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