I was really nervous about staying in this hotel reading a lot of the reviews on this website. Upon initial arrival, the doormen were promt and took my bags, & i could see we were very close to Time Square. Inside the hotel reception was clean, if not a little manic with a huge group checking out (not the hotels fault). My room wasn't available until after 3pm, no issue, so i asked to use the wash facilities in the hotel lobby..... they resembled something you would expect to see in a subway station!!!!! I had booked a delux double, another friend had an ordinary double and another pair of friends were upgraded to a suite with issues on teir room being ready. The delux double, was extremely spacious. The bathroom & room although a bit dated, were very clean, and the bed was comfortable. Make sure you turn the heating off, the room was warm enough without the heating on! My friends ordinary double, was again a little dated, but clean, and perfectly acceptab;le for 4 night stay. The two friends upgraded to a suite, were a little disapointed walking round to their room as they were in the older part of the hotel, however, once inside their room, it was lovely..... and spacious. The location is amazing, its 5 minute walk from Time Square, and only a few blocks from Central Park and across the road from the Carnegie Deli. Very reasonably priced for the location, and in my opinion, not as bad as the reviews.

This is my second time staying at the Wellington. I returned as I was happy with my first visit so knew what to expect. It's good value for money - a decent enough hotel in a great location, convenient for all the action. The Wellington is only a few minutes' walk from Central Park, 5th Avenue and about 10 mins from Times Square, so it's a great base to explore.

The room is typically small for New York, although it does the job. It has all the usual mod cons but can get a little cramped when you bring all the shopping back each day due to lack of storage space! I'd advise having a room on a higher floor as it's less noisy. We initially had a 3rd floor room overlooking 7th avenue, but moved to a quieter room on the 18th floor. The room was okay but the air-con was noisy and the tiny bathroom had a musty smell to it. The bed also felt small but it was comfortable enough.

It's usual not to have tea/coffee making facilities in the room. This is because with the huge variety of eateries close by, there really isn't any need to make drinks in the room. The Starbucks opposite the hotel makes great "English Tea" and I'd recommend having breakfast in the Deli opposite. Avoid the hotel's diner on the ground floor and the Benash delicatessen next door as they are both overpriced.

Friendly, efficient reception staff and porters. Good as a base to explore with no major shortcomings.

Tip: take a yellow taxi to transfer to/from JFK airport. It's just a standard rate of $45 each way (excluding tip). The shuttle busses are a lot more expensive.

Just arrived back from a four day stay. location of hotel is brilliant, two blocks from central park one way and five minutes away from times square.
The room was clean but very small, it was a double room but the bed was only slightly bigger than a single.
We did complain but told that was what we had booked. i said no way was the bed a double and just got shrugged off.
No tea and coffee making facilities which is a pain but if you go to the hotel cafe its great for food and a drink. also next door is a cafe called fluffies , we had breakfast there every day the food was fantastic.
We would defo stay here again. its great value for money. only negative was the tiny bathroom and the small room and the very small bed !
perfect for a short break , this is our second trip to new york and will defo return to the wellington.

Arrived at 11.15ish on 14th Feb to find that our travel agent hadn't actually booked the hotel, although we had paid in full and had the documents to say we were booked in. This was not the fault of the hotel and they advised us to contact the agent and find out what we should do. They also contacted the agent on our behalf. The receptionist told us to check our bags into storage and then return at 3.00 which is normal checking in time. We did this and they had spoken to the agent and been given the go ahead to give us a room. They managed to find us a room, even though they had said they were full because it was Valentine's Day. When we got the room we could see how it was still free!! It was very small and had a king sized bed in it (although it didn't look like a king to us). If it had just been 2 adults the room would probably have done, but we had booked (or thought we had) a room with 2 double beds as there were three of us, 2 adults and our 16 year old son. We were told we could have a rollaway bed which would be put in the room later. The bathroom was also tiny. Toilet, basin and bath all wedged against each other in a room the slze of a small cupboard. We went out and returned around 7 to find that there was no extra bed, and actually nowhere to put one either! We contacted the desk and they told us that we could have a room for that night in the Blakely Hotel, another in the same group, which was across the road on 55th Avenue. Well if anyone reading this wants a nice hotel room, this is the one! We were given a king suite which consisted of a huge room with a king sized bed, tv, armchair and desk, and a separate room with a day bed, tv, armchairs and tv in it. As well as a huge bathroom with a big walk in shower. We have a very nice sleep that night!
Next morning it was back to the Wellington as rooms were available for us. We got two double beds in two rooms that had been connected with a doorway knocked in between. Again two very small rooms with a double bed in each, but we did have 2 bathooms, but they were two small cupboards again. By now we thought we would just put up with it and complain to the agent when we returned (we would be doing this anyway because of the lack of booking). Spent the night listening to either the air conditioning units on the flat room outside our room, or the air conditioning unit in the room clattering all night. Next morning I asked if we could be moved and the man on reception told me that I was in a city now and that noise was part of that!! He said we shouldn't have the window open anyway, as it was winter. I explained that with 3 grown people in a room, a bit of air is needed. He then told me that I shouldn't be touching the air conditioning controls!!! Advised again to pack bags and then check in again at 3. Did this and were given a room on 25th floor, 2 double beds, reasonable sized bathroom, view straight down 7th Avenue to Times Square. Noisy, lighter at night that in the daytime (with all the lights from Times Square) but exactly the room we had expected when booking.
All in all I wouldn't recommend this hotel to anyone. The reception areas are OK but the rooms are small, miserable and tatty. Paintwork flaking, bottom of doors peeling, handles coming off units.
This whole trip was booked by my husband as a surprise for my 50th birthday. He was promised a nice Art Deco style hotel with good rooms at a mid range price.
What he got was a dingy, outdated hotel with scruffy rooms. It might have been a mid range price he paid but it was definitely not mid range quality.

The hotel doesn't even bother to put any information in the rooms about what is available in the hotel. Just a menu for the cafe by the entrance.
Final verdict is don't be fooled by the photos in the brochure. There may be a couple of rooms that look like that but you are unlikely to get one of them! I wouldn't even say its up to the standard of a bog standard British Travel Inn which we stay in often an have never had to ask to change room!