Arrived at 11.15ish on 14th Feb to find that our travel agent hadn't actually booked the hotel, although we had paid in full and had the documents to say we were booked in. This was not the fault of the hotel and they advised us to contact the agent and find out what we should do. They also contacted the agent on our behalf. The receptionist told us to check our bags into storage and then return at 3.00 which is normal checking in time. We did this and they had spoken to the agent and been given the go ahead to give us a room. They managed to find us a room, even though they had said they were full because it was Valentine's Day. When we got the room we could see how it was still free!! It was very small and had a king sized bed in it (although it didn't look like a king to us). If it had just been 2 adults the room would probably have done, but we had booked (or thought we had) a room with 2 double beds as there were three of us, 2 adults and our 16 year old son. We were told we could have a rollaway bed which would be put in the room later. The bathroom was also tiny. Toilet, basin and bath all wedged against each other in a room the slze of a small cupboard. We went out and returned around 7 to find that there was no extra bed, and actually nowhere to put one either! We contacted the desk and they told us that we could have a room for that night in the Blakely Hotel, another in the same group, which was across the road on 55th Avenue. Well if anyone reading this wants a nice hotel room, this is the one! We were given a king suite which consisted of a huge room with a king sized bed, tv, armchair and desk, and a separate room with a day bed, tv, armchairs and tv in it. As well as a huge bathroom with a big walk in shower. We have a very nice sleep that night!
Next morning it was back to the Wellington as rooms were available for us. We got two double beds in two rooms that had been connected with a doorway knocked in between. Again two very small rooms with a double bed in each, but we did have 2 bathooms, but they were two small cupboards again. By now we thought we would just put up with it and complain to the agent when we returned (we would be doing this anyway because of the lack of booking). Spent the night listening to either the air conditioning units on the flat room outside our room, or the air conditioning unit in the room clattering all night. Next morning I asked if we could be moved and the man on reception told me that I was in a city now and that noise was part of that!! He said we shouldn't have the window open anyway, as it was winter. I explained that with 3 grown people in a room, a bit of air is needed. He then told me that I shouldn't be touching the air conditioning controls!!! Advised again to pack bags and then check in again at 3. Did this and were given a room on 25th floor, 2 double beds, reasonable sized bathroom, view straight down 7th Avenue to Times Square. Noisy, lighter at night that in the daytime (with all the lights from Times Square) but exactly the room we had expected when booking.
All in all I wouldn't recommend this hotel to anyone. The reception areas are OK but the rooms are small, miserable and tatty. Paintwork flaking, bottom of doors peeling, handles coming off units.
This whole trip was booked by my husband as a surprise for my 50th birthday. He was promised a nice Art Deco style hotel with good rooms at a mid range price.
What he got was a dingy, outdated hotel with scruffy rooms. It might have been a mid range price he paid but it was definitely not mid range quality.
The hotel doesn't even bother to put any information in the rooms about what is available in the hotel. Just a menu for the cafe by the entrance.
Final verdict is don't be fooled by the photos in the brochure. There may be a couple of rooms that look like that but you are unlikely to get one of them! I wouldn't even say its up to the standard of a bog standard British Travel Inn which we stay in often an have never had to ask to change room!
Choose a different hotel. I wouldn't offer anyone advice on this hotel except to say not to book...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.