Arrived at 11.15ish on 14th Feb to find that our travel agent hadn't actually booked the hotel, although we had paid in full and had the documents to say we were booked in. This was not the fault of the hotel and they advised us to contact the agent and find out what we should do. They also contacted the agent on our behalf. The receptionist told us to check our bags into storage and then return at 3.00 which is normal checking in time. We did this and they had spoken to the agent and been given the go ahead to give us a room. They managed to find us a room, even though they had said they were full because it was Valentine's Day. When we got the room we could see how it was still free!! It was very small and had a king sized bed in it (although it didn't look like a king to us). If it had just been 2 adults the room would probably have done, but we had booked (or thought we had) a room with 2 double beds as there were three of us, 2 adults and our 16 year old son. We were told we could have a rollaway bed which would be put in the room later. The bathroom was also tiny. Toilet, basin and bath all wedged against each other in a room the slze of a small cupboard. We went out and returned around 7 to find that there was no extra bed, and actually nowhere to put one either! We contacted the desk and they told us that we could have a room for that night in the Blakely Hotel, another in the same group, which was across the road on 55th Avenue. Well if anyone reading this wants a nice hotel room, this is the one! We were given a king suite which consisted of a huge room with a king sized bed, tv, armchair and desk, and a separate room with a day bed, tv, armchairs and tv in it. As well as a huge bathroom with a big walk in shower. We have a very nice sleep that night!
Next morning it was back to the Wellington as rooms were available for us. We got two double beds in two rooms that had been connected with a doorway knocked in between. Again two very small rooms with a double bed in each, but we did have 2 bathooms, but they were two small cupboards again. By now we thought we would just put up with it and complain to the agent when we returned (we would be doing this anyway because of the lack of booking). Spent the night listening to either the air conditioning units on the flat room outside our room, or the air conditioning unit in the room clattering all night. Next morning I asked if we could be moved and the man on reception told me that I was in a city now and that noise was part of that!! He said we shouldn't have the window open anyway, as it was winter. I explained that with 3 grown people in a room, a bit of air is needed. He then told me that I shouldn't be touching the air conditioning controls!!! Advised again to pack bags and then check in again at 3. Did this and were given a room on 25th floor, 2 double beds, reasonable sized bathroom, view straight down 7th Avenue to Times Square. Noisy, lighter at night that in the daytime (with all the lights from Times Square) but exactly the room we had expected when booking.
All in all I wouldn't recommend this hotel to anyone. The reception areas are OK but the rooms are small, miserable and tatty. Paintwork flaking, bottom of doors peeling, handles coming off units.
This whole trip was booked by my husband as a surprise for my 50th birthday. He was promised a nice Art Deco style hotel with good rooms at a mid range price.
What he got was a dingy, outdated hotel with scruffy rooms. It might have been a mid range price he paid but it was definitely not mid range quality.

The hotel doesn't even bother to put any information in the rooms about what is available in the hotel. Just a menu for the cafe by the entrance.
Final verdict is don't be fooled by the photos in the brochure. There may be a couple of rooms that look like that but you are unlikely to get one of them! I wouldn't even say its up to the standard of a bog standard British Travel Inn which we stay in often an have never had to ask to change room!

Stayed for 4 nights with my daughter in a fairly small twin room. Location is great - near Times Square; Central Park; 5th Avenue and hotel was pretty good value but it was really busy so checking in took a while, we had to wait for a porter to get up to the bedroom; then the room wasn't ready; shower wasn't hot at 4pm on two days running but fine in the morning; had to get someone to sort out the heating cos couldn't turn it off and the room consequently was boiling; at the end of our stay we asked them to sort out a taxi to JFK - was told it would be $45 plus taxes and tip - total of $61 - and that it'd take max one hour - when we got into the taxi, the driver said it could take up to 2 hours (rush hour - we left at 4pm - in fact it did only take 45 mins but I was a bit anxious about time) and he said the tip was for the hotel not for him (wasn't sure about this but paid tip anyway). All in all, given the location, the hotel was good value and as we went on a recommendation from a friend I didn't spend much time researching hotels. If you want great location and are prepared for a few smallish snags, it's fine.

We stayed in a standard double room on the 26th floor for 2 nights in February. The hotel is a great location for walking to Broadway shows, Rockefeller Center, Central Park, St. Patrick's, and excellent dining.

The room itself was very small; and as it is an older building the bathroom was tiny and dated (paint peeling in places, etc.) The bed was small and a little uncomfortable, but I thought it was a small price to pay for a good view of Central Park and the location. The coffee shop has a good breakfast menu and cheap wine/beer in the evening!

We would go again, but it is not by any means a "high end" hotel experience.

Arrived after an 8 hour flight from uk to the big apple so looking forward to it , we were dissapointed from the word go really .... Ripped off by a taxi at the airport we ended up paying 135 dollars after been quoted 63 plus tolls ? Get to the hotel and checked in it was very busy but were dealt with quite quickly but the receptionisnt was quite rude at the time she wouldnt give us our key cards and said we had to get a bell boy to show us to our room we didnt need one as only had two small bags i explained this and we just wanted to get to our room but no we had to stand around waiting while others were given there key cards so i eventually went back and pointed this out so she reluctanly gave them to us , we got to the room what a dissapointment we could smell the foistiness from the corridor opened the door and small is an understatement .. The room was dirty bathroom not too bad but we decided we would put up with it as only four nights and we would be out most of the time room is only for sleeping in ... Ha ha sleep wouldhave been lovely we headed out to check out times square grabbed a bite to eat then an early night for the next day !! Just got to sleep then every hour the pipes or radiator sounded like somone was banging them with a hammer soooo off i popped at 4.30 am to report it and asked to be moved the next day the man this time was very rude and just said the whole buiding makes that noise every room is the same pack your bags and leave them with the bell boys before 12 if you must then we ll see if theres another room is everything ekse ok with it i told him no its very shabby n dirty to say the least , went back to the room we could stand it no more so went for a walk my husband then decided we should stay put if all the rooms were the same what was the point ... We went back to our room after spending the day sight seeing the room had been been half tided with the top covers off the bed left on the filthy floor ... Most of our time after this was spent out on our check out day we left our bags in the hotel then returned the lobby was very busy again people checking in and out while we waited for the airlink service one lady came down to complain about her room again it was the same rude man i had spoke too he seemed to be mocking her to me then she lost her temper and he seemed to change his attitude as everyones attention was on them , he told her to pack her bags and he woul send a bell boy up to move them when she was ready 15 mins later he and a bell boy waiting for the lift mocking the lady they were about to go move ! Very rude and ignorant ... All in all a bad experience with staff and a let down for me as i got the trip as a supprise for my husbands birthday needless to say we wont be heading back ! But i must the best thing is the location its spot on .