Given the sumptuous photographs and self-aggrandizing found on their website, the Bentley Hotel bills itself as a luxury experience, but only somewhat delivers. Touting a location that is practically in the East River is questionable at best, but a little (well, a lot) of walking is not unusual in these parts. Still, it remains a decent trek to get to the nearest subway, or a semi-decent restaurant for that matter. (The one on premises, based on breakfast alone, was not worth the flyer advertising it. If it’s impossible to discern a difference between the bacon and the sausage in taste and consistency, something is not being done correctly.) But this is not a restaurant review (luckily for them).
The hotel itself is a non-descript square of a building, announcing itself only in the large silver-hued ‘500’ sign to designate the address. It’s a bad sign when the cab driver asks if I’m sure there’s a hotel in that location, but just before we drive into the river it comes into view. On this muggy day, the lobby has not yet turned the AC to high, and I swat away a mosquito (that eventually follows us into the elevator).
Check-in staff is polite and friendly, especially with each other, and that’s always good to see. For an early Friday afternoon, it is remarkably quiet, and my Mom and I are the only ones checking in it seems. We are issued a room, and the three of us ride up to the 16th floor (myself, my Mom, and the mosquito) to be greeted by a single King bed. I’m pretty sure I didn’t reserve a King bed when planning this trip with my mother (we’re close, but not that close), so we return to the front desk to see if they have a room with two doubles. After making sure that I knew I had reserved a single King bed, the agent says she will try to find a room with two doubles which, miraculously (given the bustling, empty lobby), she immediately does.
Whether retaliatory or not, the room is adequate and pretty to look at, but comes with a few minor flaws. Given that we’d already gone down to the front desk once, I wasn’t going to make a big deal about it then. I will now. The air conditioning unit is one of the loudest I have heard. When it kicks on in the night, you are going to be awakened. The loud drilling from a room next door (betrayed by the noise, and the long industrial extension cord snaking through the hallway) goes on until we depart for the afternoon. A leak from the sink or shower slinks its way around the floor after running the water for a while (necessitating quick showers). A spoke from the sink faucet comes off in my hand (but is easily fixed by screwing it back into place). The room layout is tight as well, and a desk is placed so that it is impossible to reach the drawstring to the curtain without excessive reaching and bending over (bad for a bad back, good for causing one).
These are minor quibbles, it’s true, and none rose to the level that I felt we needed to complain. I note them here as they were part of our stay, and taken together, a lot of little things can add up to a less-than-stellar experience.
- Official Description (provided by the hotel):
- Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more less
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- Also Known As:
- Bentley Hotel Nyc
- Bentley Hotel New York City
- Bentley New York City
- Hotel Bentley New York