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“Bad service mediocre hotel” 3 of 5 stars
Review of The Bentley Hotel

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The Bentley Hotel
4.0 of 5 Hotel   |   500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065 (Manhattan)   |  
Hotel amenities
Ranked #226 of 452 hotels in New York City
Vancouver, BC
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Bad service mediocre hotel”
3 of 5 stars Reviewed June 7, 2013

We recently stayed at the Bentley Hotel for 7 days.

Hotel staff were great apart for one member of the reception team, woman with short black hair. She was horrible. It's as if she had a vendetta against us from when we walked into the door. Very unhelpful. Very rude. Not what we expected for our first hours in newyork.

Called in advance to get a high floor room with a view. She gave is a small room, low floor, no view. Room was flithy, electrical outlets were not working, there were socks and garments left in the cupboard from previous occupants. When we complained she was not helpful said nothing was available. Thankfully the night shift reception woman was lovely, she changed our room for us, provided resturant and lounge suggestions.

Other than the horrible clerk once our room was changed it was much more spacious, clean. Hotel staff was friendly and very accommodating.

Location is a bit far from attractions but only a short cab ride from time square and walk from restaurants.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at The Bentley Hotel, responded to this review, June 10, 2013
Good Morning stayaway1,

Thank you very much for your recent feedback. I am very sorry that we fell far below your expectations with one of our associates and a few other aspects of your guest room. I agree with you, that it is completely unacceptable.

If you would be willing to provide your room number and the dates of your stay, I will certainly fully investigate what went wrong with your guest room and how the associates missed preparing your assigned guest room, to high standards. From a filthy room to non-functioning electrical outlets to items left in a room from the previous guest; these are all unacceptable and I am committed to following up. As it relates to the location; you're absolutely right, if Times Square is in your daily agenda and a 40 minute walk is not, then a cab ride and/or a convenient cross-town bus are good alternatives. There are however, great restaurants within very short walking distance of the hotel; on 1st and 2nd Avenue.

I am glad to hear that your experience was more positive with some of the other hotel associates and I would like to assure you, that is what The Bentley is known for and pride ourselves on.

Kindly provide your dates of stay and room number and I will be sure to follow up with your circumstances and service failures.

Sincerely,

John Sinclair
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
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Manchester, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 7, 2013 via mobile

This hotel is a little out of the way but great value for money. The staff are super friendly, the hotel lobby is gorgeous and the rooms, the rooms which was a mini apartment are out of this world. Very spacious for a hotel in New York City and the worlds comfiest bed. Very clean, I would say this was a 4.5* resort. (Location is the only thing letting it down but you see this in the price of the hotel) fantastic!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 14, 2013
Dear CHalliwell,

I am so glad to hear that you had a wonderful time staying with us recently. It is always very refreshing to receive such great feedback and we really appreciate it. Thank you for the great feedback that you have left for us on trip advisor. Please reach out to me directly next time your travels bring you into the city, I look forward to welcoming you.

Best Regards,

Esmee K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, Connecticut
Top Contributor
96 reviews 96 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 5, 2013

The Bentley impresses by its impeccable maintenance as you enter. It's clean, fresh-appearing, and bright. The staff is cheerful and eager to help. Not a glower or a smirk in the batch. Nice feeling all around.

Checkin was smooth and our car vanished soundlessly into the valet parking. No in-and-out privileges detracted from the parking.

In our room on the eighth floor, The carpets, the draperies, the linens all seem fresh and new, although the room felt small. Our two beds left little floor space, and the very small wardrobe would have been inadequate for a long stay. One real complaint was the lack of soundproofing; we heard our next-door neighbors conversations, even though they were not yelling.

The bathroom was tiny but clean, with a glass half-wall in the shower that risked flooding the floor and the room below.

Free NY Times in the morning almost made up for the Wifi charge. That was easy to evade with a short walk to the Starbuck's at First Avenue and 60th or (RECOMMENDED) Hot and Crusty at Second Avenue and 63rd (24 hours good coffee, freshly baked goodies).

It's a nice walking neighborhood, with the Queensboro Bridge and a lovely East River park just a few blocks distant.

Restaurants in the area are reasonable and eager to deliver. We took dinner out from Anatolia (Greek) on 62nd and had delivery from the Ritz Diner at 62nd and First Avenue.

Room Tip: Request a high floor for lovely views of the Queensboro Bridge.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 7, 2013
Dear todbo,

Thank you very much for your kind review on tripadvisor. I am very happy to hear that my team was able to make you feel comfortable throughout your stay. I will definitely share your feedback with my staffmembers since they are very motivating and refreshing. I look forward to welcoming you next time your travels bring you to NYC.

Best Regards,

Esmee K.
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Austin, Texas
1 review
4 of 5 stars Reviewed June 5, 2013

I was pleasantly surprised by the location - it was centrally located to everything we wanted to do. The staff (for the most part) was friendly and helpful - especially the front desk crew - we LOVE SU! They were able to locate a few really great gluten-free restaurants for us to try and were helpful when we had questions about the city. Only negatives; we reserved a double and received a king (which meant my son had to sleep on the sofa) and we had to request room cleanup on the first day since housekeeping never came by. I would definitely recommend this option when staying in New York.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 14, 2013
Dear thgirlnextdoor,

Thank you for your great review on trip advisor. We definitely do appreciate your motivating and refreshing comments and I will share your valuable feedback with my team. I am so happy to hear that we were able to assist you finding some great restaurants to make your stay even more enjoyable. I look forward to welcoming you back next time your travels bring you to the city.

Best Regards,

Esmee K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Contributor
20 reviews 20 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2013

1 of our 2 rooms was not good - smaller, no closet, only 1 chair, no good view.
Overall, lobby, service for checking in, luggage, ice, and taxi was good. Nice Midtown location.
Good explanation of charges.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 7, 2013
Dear thaophan,

I am glad to hear that you liked your room during your recent stay with us. I am happy that you loved the area and that you had a great time. Thank you for your feedback on tripadvisor, we truly appreciate that. I look forward to welcoming you next time you travel to New York.

Best Regards,

Esmee K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 1, 2013

Modern boutique w/ updated accommodations...very clean and very comfortable. Location leaves something to be desired. Close to major hospitals and colleges.
The restaurant (on the 21st floor) was nice but nowhere were we told it was strictly kosher; in itself a problem if you enjoy other than kosher fare.

Room Tip: Only 6 blocks from MSCCC and NY/Columbus Pres. Hosp. Easy 5 to 10 minute walk.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 7, 2013
Dear charliez2,

I am so happy to hear that you enjoyed staying with us recently and you were pleased with your accommodations. It is always great to hear that you had a good time and we definitely do appreciate your feedback. Please do not hesiatate to reach out to me next time your travels brin you to the city, I look forward to welcoming you.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
111 reviews 111 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed May 30, 2013

Made a reservation at The Bentley Hotel based on a website recommendation for a birthday overnight in the city after an evening of celebrations. What a find! If you live in East Midtown or the lower Upper East Side, you'll know great hotels aren't always just around the corner. With the arrival of The Bentley, that problem is solved. From the warm front desk reception - especially from Manager Peter Gallo - to room service and housekeeping.. everyone delivers a professional, helpful and cheerful demeanor. The rooms are considerably larger than the average NYC hotel room, with nice ammenities and layouts. Perhaps the most significant aspect of the hotel though, are the views from the upper floor rooms, which are remarkable. Whether looking out the windows during the east facing sunrise, watching the city dwellers below, or seeing the city lit up at night, the view is worth the price of admission. Check it out, and stop into Prime Restaurant on the rooftop - food is terrific! Kosher breakfasts are offered daily, too.

Room Tip: Ask for a high floor room to maximize the location and gazing onto the East River and Midtown Manhat...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, May 31, 2013
Dear Alexandra S,

I am so happy to hear that you had such a great stay with us while celebrating your birthday. Thank you for choosing the Bentley Hotel for your special occasion. I am so happy to hear that we were able to make it special for you. Your comments are very refreshing and motivating. Should you have any future inquiries please let me know if I can be of assistance. I look forward to welcoming you.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bentley Hotel

Address: 500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Best Value Hotel in New York City
#131 Luxury Hotel in New York City
#131 Business Hotel in New York City
#211 Family Hotel in New York City
#234 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Bentley Hotel 4*
Official Description (provided by the hotel):
Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more   less 
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Also Known As:
Bentley Hotel Nyc
Bentley Hotel New York City
Bentley New York City
Hotel Bentley New York

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