We recently stayed at the Bentley Hotel for 7 days.
Hotel staff were great apart for one member of the reception team, woman with short black hair. She was horrible. It's as if she had a vendetta against us from when we walked into the door. Very unhelpful. Very rude. Not what we expected for our first hours in newyork.
Called in advance to get a high floor room with a view. She gave is a small room, low floor, no view. Room was flithy, electrical outlets were not working, there were socks and garments left in the cupboard from previous occupants. When we complained she was not helpful said nothing was available. Thankfully the night shift reception woman was lovely, she changed our room for us, provided resturant and lounge suggestions.
Other than the horrible clerk once our room was changed it was much more spacious, clean. Hotel staff was friendly and very accommodating.
Location is a bit far from attractions but only a short cab ride from time square and walk from restaurants.
- Official Description (provided by the hotel):
- Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more less
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- Also Known As:
- Bentley Hotel Nyc
- Bentley Hotel New York City
- Bentley New York City
- Hotel Bentley New York