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The Bentley Hotel: Traveler Reviews

4.0 of 5
500 East 62nd Street, New York City, NY 10065 (Manhattan)
Hotel amenities
The Bentley Hotel
Ranked #247 of 435 hotels in New York City
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606 reviews from our community

Traveler rating
    160
    245
    107
    49
    45
See reviews for
Families
106
 
Couples
213
 
Solo
27
 
Business
79
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
1 helpful vote 1 helpful vote
“Not plungerific”
2 of 5 stars Reviewed November 21, 2012 via mobile

Well I stayed in this hotel and my mother, Elizabeth Whitman clogged the toilet. It was about 12 inches and very circumstantial. We did not get a plunger up to our room for 2 hours and the whole room smelled like rotten eggs. But nice hotel definitely come

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Jetskifreakollie about The Bentley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Very helpful.”
5 of 5 stars Reviewed November 19, 2012 via mobile

Stayed here during hurricane sandy. The staff was extremely nice and helpful even during a hectic time. The one down side was we were told the restaurant was open until 11 and when we arrived at 1045 we were refused service.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask elizaboo82 about The Bentley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_1231, General Manager at The Bentley Hotel, responded to this review
November 26, 2012
Dear Elizaboo182,

Thank you for providing us with your feedback on your most recent stay at the Bentley Hotel. As the General Manager I am so pleased to hear that you found our staff to be helpful during Hurricane Sandy. Please be assured I will share your feeback regarding the restaurant with their GM to respond accordingly. We do hope to welcome you back soon - preferrably when the weather is a bit more cooperative!

Regards,

Jennifer Baldwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Nice stay”
4 of 5 stars Reviewed November 18, 2012

Had a nice, although brief, stay at the Bentley a few weekends ago. We had alerted the staff that we would arrive early in the morning after a red-eye from Seattle, and they were able to accommodate our requests for a room on a high floor away from the elevators so that we could sleep while others were checking out. The room was terrific - much larger than others we have had in NYC, with a fantastic view of the Queensboro Bridge. While the location is indeed a bit of a walk from major tourist sites, it was easy to get a cab and only 4 blocks to the nearest subway stop. We opted to find our own breakfast at a diner down the street, as the buffet didn't appear to offer much for $12.

Room Tip: We were in 1904, which was a great corner room with lots of space and great views.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask trimatt about The Bentley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_1231, General Manager at The Bentley Hotel, responded to this review
November 19, 2012
Dear trimatt,

Thank you for taking the time to provide us with your feedback on your most recent stay at the Bentley Hotel. As the General Manager, I have to agree that our views are spectacular! We do hope to have the opportunity to welcome you back the next time your travels bring you to NYC.

Regards,

Jennifer Baldwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central CT
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Exceeded our expectations”
5 of 5 stars Reviewed November 17, 2012

We're happy we stayed here for 3 nights while we visited family in the area. We enjoyed our visit to this neighborhood and found many things to do and see around here.

Everyone working here was friendly and courteous. Having coffee available for purchase in the lobby bar in the morning was a plus for me. We enjoyed the beautiful views from our southwest corner room. Within a few blocks of the hotel, we found plenty of restaurants so we did not leave the neighborhood during our stay.

The bed and furniture in the room are super comfortable. The room and bathroom were very clean.

Like other reviewers, we did hear conversations when we walked to the elevators and I definitely heard neighbors on one side from one of the corners of our room but this did not interfere with sleeping or our comfort during our stay. We did not hear any noise from the room above ours. We too had problems with some of the outlets in the room not holding our plugs for laptops and chargers but we used the power strip in the room when we needed to do so. The elevators can be slow so we allowed more time to wait. Not a big deal to us and we enjoyed the music in the elevators.

Having a restaurant/bar in the same building was also a nice convenience for us one night when we did not feel like going back outside.

The hotel should offer free Wi-Fi like other hotels in the city. We used our cellphones for connectivity without any issues.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 10 more reviews by seabird0855 for New York City
Ask seabird0855 about The Bentley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_1231, General Manager at The Bentley Hotel, responded to this review
November 19, 2012
Dear seabird0855,

As the General Manager of hte Bentley Hotel, nothing makes me happier than seeing your posting of TripAdvisor stating that we exceeded your expectations! That is our top priority and I am so glad you enjoyed your recent stay with us. We look forward to welcoming you back the next time your travels bring you to NYC.

Regards,

Jennifer Baldwin
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Sliema, Malta
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“What a view!”
4 of 5 stars Reviewed November 15, 2012

The location is not bang in the center and we could have been spared the taxi rides but after a hectic day in NYC you want peace and quiet, then it makes this hotel a good choice. The staff were mostly mechanical and matter of fact but its city folk, they are made that way! No wifi during our entire stay due to hurricane two weeks back which set us back on doing any planning or reservations.

Room Tip: I requested a quiet room and was given a 16th floor. Considering that despite this we still heard tr...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by davinapreca for New York City
Ask davinapreca about The Bentley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_1231, General Manager at The Bentley Hotel, responded to this review
November 19, 2012
Dear davinapreca,

Thank you for providing us with your feedback on your most recent stay at the Bentley Hotel. Although Hurricane Sandy did affect our abiliyt to provide wi fi service for some time, I am happy to report that it is not back up and running. I apologize if this caused any inconvenience during your time as our guest. I do hope to have the opportunity to welcome you back soon.

Regards,

Jennifer Baldwin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bentley Hotel

Also Known As:
Bentley Hotel New York
Bentley Hotel
Bentley Hotel Nyc
Bentley Hotel New York City
Bentley New York City
Bentley Hotel Ny
Hotel Bentley New York
Address: 500 East 62nd Street, New York City, NY 10065
Region: United States > New York > New York City > Manhattan , Midtown , Upper East Side
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#123 Luxury Hotels in New York City
#239 Family Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on Upper East Side - Hotel features floor to ceiling windows with beautiful views of Manhattan skyline and river. ... more   less 
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The Bentley Hotel
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