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“Great Hotel on the Upper West Side” 5 of 5 stars
Review of NYLO New York City

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NYLO New York City
4.0 of 5 Hotel   |   2178 Broadway, 222 West 77th Street, New York City, NY 10024 (Formerly On The Ave Hotel) (Manhattan)   |  
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Ranked #72 of 459 Hotels in New York City
Newport, Rhode Island
1 review
1 helpful vote 1 helpful vote
“Great Hotel on the Upper West Side”
5 of 5 stars Reviewed July 12, 2014

I travel to NYC frequently for business and I like to get out of midtown to the wonderful upper west side neighborhood. The NYLO NYC has great rates and great service. The rooms are clean and comfortable. The lobby bar is excellent. All in all - a great value for the price in the best neighborhood in NYC.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 26, 2014
Dear rdjaffe,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,094 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

Constantly surprised by how friendly and helpful the staff was. Great location to walking around Central Park, and a quick cab ride to everything you'd need to see. If you drove in and need the peace of mind for your car, go ahead and valet. It was great to not have to worry about it during our stay

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 10, 2014
Dear Sean F,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall and you had a comfortable stay with us. Thank you for your compliments regarding the hotel staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 9, 2014

NYC is littered with "4-star boutique" hotels, most of which are more than a little rough around the edges, not maintained, icky. NYLO NYC was 100% updated, great-looking, functional room. Friendly staff moved me away from jackhammers next door!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 10, 2014
Dear redryderent,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 9, 2014

My boyfriend and I had a wonderful stay here! The whole experience was a pleasant surprise. We picked the hotel based on location and because we both enjoy checking out Modern Boutique hotels. We came to NY because we are both DJs and had a gig. This hotel was perfect, we loved the decor and it had all the amenities we expected along with a great staff. However, the best surprise was the Bar. It had an awesome vibe, good drinks, and good music on the speakers! We are both hoping to stay here again this summer!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 8, 2014 via mobile

Where service comes with a welcoming smile begins at Front door. Luxurious King bed! Clean (clean) rooms. Smooth cocktails and entertainment. Delicious artistic food. A welcoming place realistic room rates and they take good care of you. I've visited NY for 10 years and my 1st review - you will not be disappointed.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 10, 2014
Dear DawnMarieWI,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed July 8, 2014

Just checked in on a second visit to NY -- that's an endorsement, for sure. And Carlos at the front desk was so helpful!
Staff is very pleasant.
Now, if they only set up a frequent visitor plan for discounts, I would be really happy.

Room Tip: Took the street side for a change this time, and it's great -- not noisy at all.
See more room tips
  • Stayed July 2014, traveled solo
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 10, 2014
Dear etaylor2014,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed the hotel overall. Thank you for your compliments regarding the hotel staff especially regarding Carlos. Your comments will be passed onto our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntingdon Valley, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel offers the whole package: location, value, cleanliness, comfy beds, friendly staff and beautiful decor. We enjoyed our one night stay in this very chic and urban hotel. Keurig coffee and tea in the room...nice touch, very classy!
We only encountered one situation when we arrived...we were not greeted professionally at the check-in desk, however, I received a prompt email apology from management upon completing their hotel survey, so I am still giving this a 5 star rating despite the person who checked us in. Everyone else was extremely pleasant and friendly, from the door greeter, bartender, security, and cleaning staff! And the rest of the desk (check-in) staff were also very cordial...just that one person.
Bar drinks were a hefty price, but it is New York. I would not recommend eating breakfast at Serafina restaurant...2 eggs with hash browns and a salad (for breakfast?) for $10...that didn't even include coffee. The eggs 'over easy' looked like they were swimming in butter. The only thing we wanted to do and didn't get the chance was to sit at the bar on the 16th floor...rooftop terrace..it was torrential downpours, therefore it obviously wasn't opened. Would have LOVED to have had that opportunity. Not sure what the weekend rate is, but we got a good deal directly through the hotel for a weeknight at $198.55 (of course with hotel and NY taxes, it was $239, but that's still good for New York and this hotel/location!)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NYLO New York City

Address: 2178 Broadway, 222 West 77th Street, New York City, NY 10024 (Formerly On The Ave Hotel)
Location: United States > New York > New York City > Manhattan , Upper West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#17 Business Hotel in New York City
#51 Family Hotel in New York City
#53 Luxury Hotel in New York City
#89 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 285
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

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