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On The Ave Hotel: Traveler Reviews

4.0 of 5
2178 Broadway, 222 West 77th Street, New York City, NY 10024 (Manhattan)
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On The Ave Hotel
Ranked #145 of 435 hotels in New York City
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2,580 reviews from our community

Traveler rating
    1,114
    987
    252
    137
    90
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Families
429
 
Couples
826
 
Solo
274
 
Business
435
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Close to Central Parc and to the Marathon finish”
4 of 5 stars Reviewed November 15, 2012

We had a very large room with 2 double beds, very comfortable. We apreciated the place of this hotel, as it is very close from central parc and quiet. (the carpet could be renovated). We would also recommend the restaurant Serafini which is very good.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask fab070 about On The Ave Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
4 helpful votes 4 helpful votes
“Where do I begin?”
1 of 5 stars Reviewed November 14, 2012

From the outrageous rates,to the rooms that are the size of a coffin,and the staff that is very unaccommodating,this hotel was a nightmare.The one thing that was good about this hotel,was everything in the room was within arms reach.Beware,hotels in downtown NYC are price gouging due to super storm Sandy.Prices are triple,if not more for a room.Disgusting

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask theman1225 about On The Ave Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Front Office Manager at On The Ave Hotel, responded to this review
November 15, 2012
Dear theman1225, We are concerned to hear that your recent stay with us was such a disappointment. Your experience does not reflect the feedback that we have received from many of our guests in the wake of Hurricane Sandy. Luckily, our hotel is located on the Upper West Side and avoided many of consequences suffered from the storm by hotels located in lower Manhattan. Please be assured that our rates have not been raised due to the storms. The fall is peak season for hotels in New York City, and high rates are to be expected city wide. We are proud of our staff who worked though the hurricane and the following days after. If you would like to provide more details regarding your stay, please do not hesitate to contact us directly. fdmanagers@ontheave-nyc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“So-so hotel in a great location”
3 of 5 stars Reviewed November 12, 2012

This hotel came highly recommended. The location couldn't be better - close to Central Park, Lincoln Center, American Museum and tons of great restaurants. Our room (two double beds) was a bit bigger than average for New York. but.............it faced a construction site where the work began at 6:30 AM! When I mentioned this to the desk person, he just shrugged. Oh well. Bed was very comfortable and the room was clean but for the carpet, which was full of stains and pretty uninviting. I stay in New York a lot and this just wasn't a $400 a night experience. (The base room rate of under $300 very quickly escalates to $400 with tax, wi-fi fee and a charge for an extra bed.)

Room Tip: Stay out of the south side construction zone.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 6 more reviews by Judy P for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Upper West side very well located hotel”
4 of 5 stars Reviewed November 12, 2012

We enjoyed more than a week's stay in this very nice hotel with a fine view of the Hudson River from the balcony. The neighbourhood nice with good restaurants and the famous Zabar's is a few blocks away. Easy access to the underground and caps around all the time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Birte S about On The Ave Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Cute, Boutique Hotel on Upper West Side”
4 of 5 stars Reviewed November 12, 2012 via mobile

If you're looking for a boutique hotel experience in NYC, this hotel is a good choice. Location is excellent. Front desk staff were very nice as were the bellmen. Rooms are modern decor, fairly small, but very nice and comfortable. Only negative comment: concierge seemed bothered by our questions and was pretty non-responsive. Only "New York attitude" we found on our entire trip and it was disappointing to receive it from OTA staff. Nothing that couldn't be overcome with an iPhone and some direct searching. All in all, would definitely consider staying here again.

Stayed November 2012, traveled with friends
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Ask Kevin H about On The Ave Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Lucerne Hotel
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Additional Information about On The Ave Hotel

Also Known As:
Hotel On The Ave
Ave Hotel
Ave
On The Ave Manhattan
Ave Hotel New York
Address: 2178 Broadway, 222 West 77th Street, New York City, NY 10024
Region: United States > New York > New York City > Manhattan , Midtown , Upper West Side
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Suites Wheelchair access
Hotel Style:
#57 Romantic Hotels in New York City
#86 Luxury Hotels in New York City
#115 Family Hotels in New York City
#121 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
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