I worked at a luxury hotel for ten years some time ago, so I know what a challenge it can be to consistently deliver a great guest experience. On The Ave has done a wonderful job of meeting that challenge for the numerous stays I have spent here in the past ten years. This most recent visit was way too short (2 days), but that's not their fault!
If you are wondering whether or not to stay at OTA for the first time, consider these factors:
Location -- The hotel on on the Upper West Side, which means you get the benefit of a quieter Manhattan than, say, mid-town or Times Square, but everything is easily gotten to by walking (Central Park, Museum of Natural History, Lincoln Center...) or a quick taxi or subway ride.
Rooms -- The size of many of the OTA rooms is positively huge compared to the New York standard. This also goes for their bathrooms, which sometimes have walk-in showers. The decor is boutique and modern but not too artsy as to be uncomfortable. And the beds are easily the most comfortable I have seen in any hotel anywhere.
Staff -- From the front doorman to the maintenance guy you bump in to in he hallway, everyone is very friendly and helpful. There seems to be a real pride in the employees of OTA, and that makes a huge diffence.
There are a couple of things that could be improved upon. The elevators can get filled up easily and at "rush hour" you may have to wait a bit longer to get up to or down from your room. Also, the wireless Internet service can be spotty in some of the guest rooms, but I have been told they are working on addressing this issue. And the wireless in the lobby is excellent. In fact, that is where I am sitting now as I write this!
As my friends know, I am a huge fan of On The Ave - and considerr it MY hotel in New York City!
- Also Known As:
- Hotel On The Ave
- Ave Hotel
- On The Ave Manhattan
- Ave Hotel New York
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