The most unbelievably jaded, unhelpful, unfriendly reception staff ("We're not paid enough to be friendly" one of them said to me; they seem to have the worst exploitative manager, 'Nick', in the universe, very sad.)
Rooms are sad and the whole place is run down. Bathrooms were clean though, at least, so thanks to the certainly underpaid cleaning staff.
I was eaten up badly by bedbugs in the first couple of nights and was given another room (which cost me half-a-day as I had to hang around until 2pm and move my stuff, not that they would have offered). No apology, no friendly word, no advice on how to treat my clothes and luggage, let alone a refund or laundry voucher or indeed anything helpful (various extremely friendly pharmacists, laundry workers and hardware store salespeople explained what to do to the ignorant European, lost another half day on laundering and spraying my stuff.)
Don't go near the place, however tempting their prices may be. Depressing all round.
- Official Description (provided by the hotel):
- Century Gothic, elegant European lobby design - Close to Central Park. ... more less
- Reservation Options:
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- Also Known As:
- West Side Hotel New York City
- West Side Inn New York
- Hotel West Side