I was looking forward to this place; so close to Central Park. But the room was very old feeling, very spartan. Air conditioning did not work well. Paid over $400 and they forgot shampoo. The linen wasn't good. There are no bathrobes. Permanent residents are also in this hotel; which is weird - seeing them in their robes etc. Won't go back, that is for sure.

Be Careful. The rooms are very tired. We had a one bedroom apartment. Air conditioning loud and essentially useless. Bath amenities were scarce and not ever replenished without request. The only staff that seemed to try were the elevator operators, but frequently there was only one. We were told we could not leave the dishes unwashed, yet when we checked the dishes on check-in, they were filthy. Trash remained in the halls and we observed housekeeping walk past it on several occations. We were given a NY Times that a resident had reserved, did not use since they were out of town, and charged $2.50. There is no lobby or other common space. I would try the Buchingham, Benjamin or Kimberly for a much better Manhattan apartment hotel experience.

The service and hotel is first-class. Excellent all around. Personally, I was not used to having so much attention, the elevator operator is a bit overkill. The location is perfect, close to shopping and restaurants but still a short cab ride to Times Square and Museum Mile. The rooms are bigger than some apartments in New York, plus the one I had came with a kitchen. Highly recommended.

This hotel is great - have stayed in NYC a number of times and this far exceeds anything we have stayed in before in a similar price bracket.
The rooms are really spacious with sitting areas and kitchenettes - ours had been newly refurbished and was clean, bright and airy.
Would recommend a room to the rear of the Hotel avoiding the noise of Madison Avenue.
The hotel is close to subways and only one block away from Central Park, also lots of lovely restaurants within walking distance and being on Madison Avenue - shopping is on your doorstep.