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The Helmsley Carlton House: Traveler Reviews

680 Madison Ave., New York City, NY 10021 (Manhattan)
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The Helmsley Carlton House
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Venere.com
85%
Ranked #301 of 433 hotels in New York City
Most recent review
5 of 5 stars Reviewed October 31, 2011
tanasurfs Manila, Philippines
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20 reviews from our community

    Trip type
Traveler rating
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    8
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Manila, Philippines
Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“My Favorite Long Term Stay Hotel in New York”
5 of 5 stars Reviewed October 31, 2011

If my stay in New York, is longer than overnight, my family and I always book at the Helmsley Carlton. It is like a Home Away from Home. The concierge and staff make it a point to get to know you. So when you return to the hotel you feel welcome. The rooms are very spacious with a living room and a separate kitchen. And the bedrooms are a nice size. After a day about town is a great feeling to be able to spread out. The decoration is traditional New York Hotel with french touches, not modern. It is located on Madison Ave. in the 60's block, near loads of great shopping and cafes.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great location and comfortable”
4 of 5 stars Reviewed August 12, 2010

We decided on this hotel for its great location and affordable price. The room was big and comfortable, yes the decoration is a bit dated but it is fine really. Our had a great tv and a kitchen. We were very pleased with the room, the staff is very nice and the location is superb. I would totally recommend it to a friend.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
“Excellent hotel . Very good staff . I strongly recommend”
5 of 5 stars Reviewed April 21, 2010

Very nice hotel ;Helpful staff day and night , parking facility ,excellent room service . All this in a very good location

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
2 reviews
3 helpful votes 3 helpful votes
“Never again”
2 of 5 stars Reviewed June 26, 2008

I was looking forward to this place; so close to Central Park. But the room was very old feeling, very spartan. Air conditioning did not work well. Paid over $400 and they forgot shampoo. The linen wasn't good. There are no bathrobes. Permanent residents are also in this hotel; which is weird - seeing them in their robes etc. Won't go back, that is for sure.

  • Liked — Location
  • Disliked — Rooms
  • Stayed June 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Dallas
1 review
1 helpful vote 1 helpful vote
“Be Careful”
2 of 5 stars Reviewed April 5, 2008

Be Careful. The rooms are very tired. We had a one bedroom apartment. Air conditioning loud and essentially useless. Bath amenities were scarce and not ever replenished without request. The only staff that seemed to try were the elevator operators, but frequently there was only one. We were told we could not leave the dishes unwashed, yet when we checked the dishes on check-in, they were filthy. Trash remained in the halls and we observed housekeeping walk past it on several occations. We were given a NY Times that a resident had reserved, did not use since they were out of town, and charged $2.50. There is no lobby or other common space. I would try the Buchingham, Benjamin or Kimberly for a much better Manhattan apartment hotel experience.

Stayed April 2008
Was this review helpful? Yes 1
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Additional Information about The Helmsley Carlton House

Also Known As:
The Helmsley Carlton House Hotel New York City
The Helmsley Carlton House Hotel
Helmsley Carlton Hotel
The Helmsley Carlton Hotel
Address: 680 Madison Ave., New York City, NY 10021
Region: United States > New York > New York City > Manhattan , Midtown , Upper East Side
Amenities:
Business Center Fitness Center Kitchenette Pets Allowed Room Service Wheelchair access
Hotel Style:
#2 Best Value Hotels in New York City
Price Range: $
Official Description (provided by the hotel):
Elegant, residential style all suite high-rise hotel on the Upper East Side, 1 block from Central Park. ... more   less 
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