I have stayed here on business a couple times now and I couldn't be more pleased.
I was checked in both times by Krissy at the front desk and she is so nice and helpful.
The suites I have stayed in take you back to another era in the best possible way. This is not a brand new, modern hotel. Its for people that appreciate history and comfortable, back-in-the-day luxury.
The room service I got was very good. You HAVE to get the Waldorf salad of course. It lives up to its reputation.
Location is great, beds are super comfortable and the water pressure in the shower is heaven. :-)
I will definitely be staying here as much as possible whenever I am in NYC!