We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, service recovery slow but got there in the end.” 4 of 5 stars
Review of The Towers of the Waldorf Astoria

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added The Towers of the Waldorf Astoria to your Saves list
The Towers of the Waldorf Astoria
5.0 of 5 Hotel   |   100 East 50th St, New York City, NY 10022 (Manhattan)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Rate
Winter rates from $429
Ranked #138 of 458 Hotels in New York City
Dubai, United Arab Emirates
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
“Great hotel, service recovery slow but got there in the end.”
4 of 5 stars Reviewed April 19, 2014

Our rooms were not available on arrival as apparently they didn't exist and this is not an inexpensive hotel for a family of 6! We spent a couple of days separated as a family in different rooms and eventually got upgraded to a spectacular suite which surpassed our expectations. The frustrating thing was the ability to commit and deliver on expectations and our complaint didn't get taken seriously until I googled and e mailed the area general manager for the hotel group. Concierge service was brilliant and we got fantastic recommendations for wonderful restaurants. Overall a wonderful stay and service was recovered after a poor start. Great location and wonderful food.

Room Tip: Ask for a room with a view and double check they have your booking!
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

785 reviews from our community

Traveler rating
    521
    141
    59
    48
    16
See reviews for
239
284
34
120
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Augusta, Georgia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 16, 2014

Just returned from a special trip to Manhattan and stayed in a corner suite at the Waldorf Towers. The suite felt more like a fine home than a hotel, and the staff was unfailingly professional and welcoming. Whitney, our assistant in selecting the suite, was extraordinary and made a special effort to greet us personally upon our arrival. The Tower rooms are definitely a different experience than rooms in the rest of the hotel, and I suggest upgrading if at all possible. An iconic experience.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loch Arbour, New Jersey, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2014

The Waldorf Towers is definitely a treat. With its own separate entrance, it is truly a hotel within a hotel. The service was excellent and the rooms were very spacious. Would also highly recommend the Guerlain Spa which was very special.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen K
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2014

All big cities around the world have at least one of them: The grand old hotel; often they offer only a name, a glitzy lobby and high prices, but this one, the Waldorf Astoria of New York, remains grand in every sense of the word - including the lobby! From the building itself and its location down to the impeccable service and the elegant rooms.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 6, 2014

After looking and looking for a hotel for a family vacation in NYC I finally, with trepidation decided on the Waldorf. Other reviews said it was dated or criticized the lobby check in process etc. I could not find one fault with the hotel. It exceeded all of our expectations. Beautiful, elegant, classy and top notch service. Beds that where truly a dream to sleep in. Incredible views of Park Ave from the windows. I've stayed at "Andaz" and the "W" and love the modern vibe as well. This being the first trip of my 11 and 12 yr old to NYC I wanted them to be amazed and they where. They where the ones that pointed out that "People here are dressed so nice Mom". Drinks at the bar with my husband in the evening, listening to the pianist sing classics just made it so special. The price for the Towers was comparable to other boutique hotels but the rooms are bigger. Continental breakfast was included with fruit, different breads yogurt, cereals etc. In a very elegant room on the 26th floor. I wholeheartedly recommend that you stay here at least once it is truly a memorable experience.

Room Tip: Stayed at the towers on the 31st floor facing park ave. Pretty quiet since it was at the end of a ha...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altaussee, Austria
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2014

I did enjoy my stay in this landmark hotel very very much. All the staff is extremely friendly and the view from the luxury guest rooms to Midtown is breathtaking. Chef concierge Michael Romei is the good soul in respect of guest relations and made our stay an unforgettable one. I'll be back for sure during my next NYC visit and can strongly suggest this great experience of hospitality.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, United States
1 review
5 of 5 stars Reviewed April 1, 2014

For those who can afford it, this is the pinnacle of New York luxury accommodations. The staff could not be more welcoming. And the hotel has avoided the rundown aura that grandes dames establishments of its type often exude. The mid-town location on Park Avenue is also a plus.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Towers of the Waldorf Astoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Towers of the Waldorf Astoria

Address: 100 East 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#93 Luxury Hotel in New York City
#113 Romantic Hotel in New York City
#116 Family Hotel in New York City
#140 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Towers of the Waldorf Astoria 5*
Number of rooms: 177
Official Description (provided by the hotel):
Soaring above Manhattan on the 28th-42nd floors of The Waldorf=Astoria, this boutique hotel is home to celebrities and corporate leaders and has hosted every American president since Herbert Hoover. The hotel features a collection of 181 rooms, including 123 impressive suites with its own Les Clef D’Or concierge and a dedicated private entrance. Towers Guest enjoy complimentary Continental breakfast in the Astoria Lounge. The hotel is situated within the Waldorf Astoria in midtown Manhattan, near shops, museums & the United Nations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels, Cheap Tickets, HotelTravel.com, Priceline, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your The Towers of the Waldorf Astoria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Towers Of The Waldorf Astoria Hotel New York City
Waldorf Hotel New York City
Waldorf New York
Waldorf Towers
Waldorf Astoria New York City

Owners: What's your side of the story?

If you own or manage The Towers of the Waldorf Astoria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.