Our rooms were not available on arrival as apparently they didn't exist and this is not an inexpensive hotel for a family of 6! We spent a couple of days separated as a family in different rooms and eventually got upgraded to a spectacular suite which surpassed our expectations. The frustrating thing was the ability to commit and deliver on expectations and our complaint didn't get taken seriously until I googled and e mailed the area general manager for the hotel group. Concierge service was brilliant and we got fantastic recommendations for wonderful restaurants. Overall a wonderful stay and service was recovered after a poor start. Great location and wonderful food.