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“No question, the level of service is the best! But the old lady is a little tired.” 5 of 5 stars
Review of The Towers of the Waldorf Astoria

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The Towers of the Waldorf Astoria
5.0 of 5 Hotel   |   100 East 50th St, New York City, NY 10022 (Midtown)   |  
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Ranked #78 of 464 Hotels in New York City
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“No question, the level of service is the best! But the old lady is a little tired.”
5 of 5 stars Reviewed January 27, 2013

The staff at all levels from doorman, reception to chambermaids are exceptional, no one is aloof, all are totally professional. When you stay here for a length of time, the place does seem to feel like home! But the furnishings are beginning to look a little tired, nevertheless, if its good enough for Obama, then I guess it's good enough for me.
I notice some earlier review have said this hotel is not well located, sorry, it is perfect!

Room Tip: Tell them what you want, they will take notice of what you need and will genuinely do their best to...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,051 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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Pasadena, CA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 18, 2013

The name Waldorf-Astoria used to conjure an image of opulence and luxury that few would ever experience. I remember coming to the hotel with my family many years ago (probably around 30) just to get a drink (soda) and being amazed by the beautiful foyer with beautiful rugs and vases of flowers and music playing from a harp. Being a teenager I did not want to come but after arriving I did not want to leave.

Perhaps my expectations were too high but our stay was a bit disappointing. I had booked a king suite in the Waldorf Astoria Towers for our 7th wedding anniversary and my wife's birthday. Although I had mentioned it when I had booked on-line it was never acknowledged while we were there. The lobby is a reminder of the grandeur the hotel once embodied. We were taken to room 34H4 which was spacious but almost too much so as the furniture arrangement made the room feel sparsely appointed. Time had robbed the furniture and decor of its relevance and beauty and it just looked and felt old and oppressive.

The chest of drawers was flimsy and poorly constructed. The drawers did not slide well. It certainly looked old but did not appear to be of good craftsmanship.

The bathroom sink had a nice marble top but was held up by aged lucite (circa 1970-1980) legs. The black and white tile was cleaned reasonably well but still bore the stain of debauchery of ages past. Brass or gold-colored fixtures had lost their shine and gold color. The bathtub had the usual two knobs for hot and cold water. The switch which you would usually expect to shunt the water to the shower head did nothing but there was a third lever of completely different color and design which activated the shower very much a jerry-rigged device. The lighting in the bathroom was too dim and contributed to the mood and feel of the room. Toiletries were actually very nice Salvador Ferragamo shampoo, conditioner, bath splash, and lotion although the bottles were far too small. The bath and facial soap appeared to be made especially for the Waldorf.

34H4 has an adjoining room that is divided by a flimsy door which is barely adequate to provide protection and wholly inadequate to insulate sound as we were to find out on our final night's stay. We returned to our hotel room at around midnight after seeing a Broadway show. There was a party in the adjoining room. "No problem. We'll take a shower. They'll probably settle down by the time we're ready for bed." Didn't happen. Called the front desk who was very courteous and sent security. The music stopped but the loud conversations of too many people in the room continued. Then someone tried to open the door that separated our two rooms. More calls to the front desk but the noise didn't finally stop until 2:00 AM.

The next morning when I mentioned it to the front desk clerk he was quick to apologize and reduced the rate for that evening by 25%. I would have preferred that they had moved the party to another room or escorted them out the door.

Breakfast in the Astoria Lounge is really not as glamorous as it sounds. It is a simple continental breakfast with bread, a few pastries, cheese, lunch meats, fruit, yogurt, juice, and coffee. Nice if I was staying at Motel 6 but I expected more at the Waldorf.

The staff is very courteous and go out of their way to be helpful which is why they got as high of a grade as they did.

Room Tip: Don't get 34H4
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at The Towers of the Waldorf Astoria, responded to this review, January 24, 2013
Please accept our gratitude for your detailed account of your recent stay at our historic hotel. We appreciate hearing from our guests as new perspectives help us to continually evolve to best meet and exceed your expectations. We know our name comes with high standards for service and accommodations and we do our best to live up to them. We will keep your observations on our suite appointment and noise issues in mind as we look towards future renovations and policy implementations. We apologize for any disappointment you experienced and hope to have another opportunity to show you the singular Waldorf experience you expect and deserve from us should you return to New York in the future. We look forward to seeing you back soon.

Thank you,
Meg Towner

Meg.Towner@waldorfastoria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 11, 2013

My two daughters one of my daughters friends and myself headed to New York (Manhattan Upper Eastside) in July 2012 to shop but the main reason was to go out so my eldest daughter could see her boyfriend who had been out approx 6 weeks and was staying on for another 5 weeks after we left, we found this hotel exquisite the decor was stunning, upon check-in we were asked was they're any particular reason for and it was one of my daughters birthdays the day after we landed my other daughter piped up saying it was her sisters birthday the next day so we got our ordinary suite upgraded to a superior one. Everyone kept saying omg your going to be out a fortune tipping in that hotel and don't use room service, how ever we used room service every night and for our daughters birthday we went to concierge to organise a stretch limo to take Her and her boyfriend to their restaurant, the owner was taking to me and said because I was only using the limo for a drop of I wouldn't be charged the full fee, he actually charged me less than half price for the limo. The hotel itself is decorated to a very high standard but they the staff treat everyone as equals whether your mega rich or just an ordinary working class person,my eldest daughter wasn't even booked into the hotel as she thought she would be staying with her boyfriend but he was situated in the Queens area well away from 5th Avenue so she and her boyfriend stayed with us and the hotel didn't mind at all they gave keys to everyone. The hotel is very centrally located to everything and when I go back to New York I will definitely be staying at the Waldorf Astoria as I absolutely love the hotel and the staff are brilliant. I would highly recommend this hotel even thinking of going to The Upper East Side of Manhattan, It is also located close to churches of all denominations. This is definitely one to check out xxx

Room Tip: We stayed on the Lexington Avenue side of the hotel and found there was no noise although we were on...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger, Rogaland, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 11, 2013

Smashing stay. My suite had real character. View was spectacular from 39th floor. Located halfway between Central Park and the Empire State building. Staff are wonderful except at reception - they could be more informative. Watch out if you pay for internet access - it only covers one machine

Room Tip: The higher you go, the better the view.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at The Towers of the Waldorf Astoria, responded to this review, January 15, 2013
Thank you for sharing feedback on your recent stay with us. We appreciate your kind words and we are glad to hear you enjoyed your time with us. We will share your comments on the service you received at reception and our internet policy with the appropriate team members and we will work to improve these areas moving forward. We hope you will stay with us again should you return to New York in the future, we would love to have you!

Thank you,
Meg Towner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 10, 2013

Still lovely after all these years. Wonderful room, comfortable bed, luxurious linens. Very friendly, helpful staff.

The heating system is outdated and is impossible to control. An open window solved the problem.

The location could not be better.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, Utah
Level Contributor
263 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 stars Reviewed January 3, 2013

This hotel is tired and needs updating. Saying that it is a well run hotel in a great central location. Service was always good and helpful. Though room service was slow the meal was very good. My room was nice and spacious but it clearly looked tired and needs to be updated. I often stay here for business but choose other NYC hotels for leisure as I prefer more updated rooms, smaller hotel and excellent attentive service. The Waldorf is not a bad option but there are many better in this great city.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at The Towers of the Waldorf Astoria, responded to this review, January 11, 2013
Thank you for being a loyal guest of ours and for sharing feedback on our recent stay. We appreciate your input on the appointment of our rooms and we will share your suggestions for updates with our facilities team who will keep them in mind as we look towards future improvements. We are pleased you found our service pleasant and accommodating as quality hospitality is a cornerstone of the singular Waldorf experience. We look forward to having you back with us the next time you are in the city on business and we are eager to show you the value in staying at our historic property.

Thank you again,
Meg Towner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
218 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
2 of 5 stars Reviewed December 29, 2012

I was expecting luxury ... what I got was a Holiday Inn with higher ceilings. I was beyond dissapointed by the Waldorff Towers. For the amazing prices they charge, they should be ashamed. You will get more space than any other $300 - $400 room in NYC but for the $700 - $800 they charge ... you may as well just get 2 rooms at a hotel like the Plaza or the Ritz Carlton. The pictures on the Waldorff website are completely misleading ... the rooms look nothing like the luxurious accomodations you see online.

Originally, I had reserved a room at the Waldorff Astoria because I am a historic hotel buff and a Hilton Diamond member. The manager actually suggested I upgrade to the Towers because I mentioned a few hotels I normally stay in NYC and he said I would be 'very dissapointed' by the regular Waldorff. (judging by the poor reviews it receives, I can see why). So I paid a hefty amount to upgrade to the Towers thinking I'd be getting a room more on par with what would expect from a $700 per night hotel. I find it odd that they do not upgrade top level HHonors members at the Waldorff Astoria. I asked for my 'guarenteed' upgrade and they told me they would upgrade me to a higher floor but not a Towers room. They did offer to upgrade me to a Towers room for an EXTRA $120 ... which I am sorry that I took them up on now.

The room was spacious. I'd say it was around 400 - 500 sq. feet, which is big for NYC. (The original Waldorff room I booked was 240 sq. feet.) However, most of the space was wasted ... there was a long entry hall with an enormous wooden wet bar type thing when you walked in. Totally wasted space. Then, the actual room had very high ceilings and plenty of room to walk around. There was another hallway area (more wasted space) which led into a bathroom that was shameful for a luxury hotel.

I have seriously been at Holiday Inn Expresses with better bathrooms. The bathroom is small ... about the same size as a typical Hampton Inn or Holiday Inn bathroom. There was a small sink with almost no shelf space (there were awkward racks above the sink). There was a small tub ... so small nobody would be able to stretch out and take a bath in it. The shower was a loose shower head above the bathtub ... I have never been at a $500+ hotel in the city where there wasn't a separate bath and walk in shower.

The marble looked old and dated and the gold fixtures and pink-ish marble made it look like a hotel room from the 1980s. There were no high end fiixtures ... just basic stuff you'd find in any medium range hotel. The bath products were Salvatore Ferragamo shampoo and lotion (which felt cheap ... not even as nice as the Bath and Body works products at regular Marriotts). And there was a shrink wrapped block of soap that reeked so badly of Cloves, I couldn't use it because I smelled like clove cigarettes the rest of the day.

The ceilings of the room were very high ... I'd say 12 or 15 feet, which made the room feel a lot bigger than it was. However, there was paint peeling off the ceiling and literally coming down in chunks. It looked like water damage. The beds and the bedding was not luxurious at all ... it was what you'd expect to find at any cheap hotel. It was not Frette, was of a low threadcount ... and the bed was hard and springy. The towels were 'Hilton' brand ... not Frette or high end.

I had to call the housekeeping department to get slippers at night. Other than the cheap size Medium robe in the closet, there were no real 'ammenities'.

The club lounge was overly packed each morning and it was just as awkward having to watch other people eat while waiting for a table as it is to be watched like a hawk and have to leave your coat on the chair so someone doesn't steal your table when you get up. It was typical breakfast fair ... nothing too amazing with very limited hot selections. Mostly just fruit, cereal, bagels and some cheap lox. In the afternoon, there is soda and small fancy cookies. The room is way too small and it feels like walking through a crowded mall being bumped and jostled. Breakfast was more stressful than relaxing and we came a half hour before closing. I can't imagine what it would be like during the breakfast rush time.

The lobby is small ... probably done that way on purpose to keep people from hanging out there. The elevators are worn and lead to the towers or to the Waldorff lobby. As a Hilton Gold or Diamond member, you get a free drink coupon for each night of your stay and free water in the mini-bar. When I checked my online bill days later, they had charged me $17 for 3 waters ... I had to call the hotel who told me I had to speak to someone in the accounting department which took several days of frustrating phone tag to do. HHonors members, CHECK YOUR BILLS a few days after the stay.

Also watch the parking because the valet parking charged me $32 for going 2 hours over the 24 hour limit. After a fight at the front desk, they took $20 off ... so the extra 2 hours only cost me $12. Still attrocious.

Overall, I would not stay here again. For a flagship hotel like the Waldorff to offer such bad accomodations at these prices is inexcusable. They are surviving on the Waldorff name. Don't expect the same accomodations as all the Presidents and World Leaders who are hanging on the wall. For a $700 room, there was nothing special at all about the Waldorff Towers. I was expecting high end moldings, nice wall paper and a luxurious marble bathroom. What I got was a slightly larger Holiday Inn room.

Also, the management is not very good at following through on guest experiences. They don't seem to care what happens once you pay the bill.

Room Tip: Skip the Towers and go with the regular crummy Waldorff.
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at The Towers of the Waldorf Astoria, responded to this review, January 11, 2013
Thank you for taking the time to share this detailed account of your recent stay with us. We are deeply sorry you were disappointed in your experience and we will certainly take your comments into consideration as we continuously work to improve our guests' satisfaction. Our facilities team has addressed the issues outlined in your restroom and we will perform additional quality checks throughout the property to prevent similar disturbances in the future. We strive to provide our guests the singular Waldorf experience they deserve through inspiring surroundings and world-class service and we regret this was not your impression. We welcome any additional comments or suggestions you would like to make and invite you to contact us directly should you wish to discuss your stay further. We do hope to have another opportunity to show you the quality accommodations and amenities you expect from us the next time your travels bring you to the city.

Thank you again for your input.
Meg Towner

Meg.Towner@waldorfastoria.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Towers of the Waldorf Astoria

Address: 100 East 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#54 Romantic Hotel in New York City
#61 Luxury Hotel in New York City
#62 Family Hotel in New York City
#130 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Towers of the Waldorf Astoria 5*
Number of rooms: 177
Official Description (provided by the hotel):
Soaring above Manhattan on the 28th-42nd floors of The Waldorf=Astoria, this boutique hotel is home to celebrities and corporate leaders and has hosted every American president since Herbert Hoover. The hotel features a collection of 181 rooms, including 123 impressive suites with its own Les Clef D’Or concierge and a dedicated private entrance. Towers Guest enjoy complimentary Continental breakfast in the Astoria Lounge. The hotel is situated within the Waldorf Astoria in midtown Manhattan, near shops, museums & the United Nations. ... more   less 
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Also Known As:
The Towers Of The Waldorf Astoria Hotel New York City
Waldorf Hotel New York City
Waldorf New York
Waldorf Towers
Waldorf Astoria New York City

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