Our experience at the Trump Hotel was overwhelmingly positive. The staff gives the impression that they truly care that their guests are happy. We arrived at 11:30 am (way ahead of check in time) and in 5 minutes were told our room was ready. We were given water bottles and offered a welcoming soft drink to be delivered to our room (the lemonade was a good choice). Our room was on the 5th floor with a nice few of Central Park.
On my second day I requested a refrigerator from housekeeping for food I had purchased. I was told I could put my items in the minibar (which I did). Thirty minutes later I received a call from Laticia (the housekeeping supervisor-I hope I am spelling her name correctly) who told me that the minibar is only 68 degrees and if I needed a real refrigerator, I would have to upgrade to a room with a kitchenette. She arranged this, called me when the 8th floor room was ready, and had the bellhop move me. Mr. Trump-Laticia has management potential.
WiFi was free and fast (I noticed a router in the closet of each of my rooms-so that avoids a weak signal).
I was bothered by the toilet seat being off kilter (caty wumpus as we say down South). When I first reported this someone from engineering was sent to fix it. When I reported that the repair was not satisfactory, the entire toilet seat was replaced. I see this as another example of the "can do" attitude at the Trump.
I am not sure why a recent reviewer complained about the towels-they were among the largest and plushest I have ever used. I am going see if the Trump organization sells them.
I think Donald Trump has done a great job of creating a luxury lifestyle-brand and the Trump International Hotel and Tower lives up to his name.