Our experience at the Trump Hotel was overwhelmingly positive. The staff gives the impression that they truly care that their guests are happy. We arrived at 11:30 am (way ahead of check in time) and in 5 minutes were told our room was ready. We were given water bottles and offered a welcoming soft drink to be delivered to our room (the lemonade was a good choice). Our room was on the 5th floor with a nice few of Central Park.
On my second day I requested a refrigerator from housekeeping for food I had purchased. I was told I could put my items in the minibar (which I did). Thirty minutes later I received a call from Laticia (the housekeeping supervisor-I hope I am spelling her name correctly) who told me that the minibar is only 68 degrees and if I needed a real refrigerator, I would have to upgrade to a room with a kitchenette. She arranged this, called me when the 8th floor room was ready, and had the bellhop move me. Mr. Trump-Laticia has management potential.
WiFi was free and fast (I noticed a router in the closet of each of my rooms-so that avoids a weak signal).
I was bothered by the toilet seat being off kilter (caty wumpus as we say down South). When I first reported this someone from engineering was sent to fix it. When I reported that the repair was not satisfactory, the entire toilet seat was replaced. I see this as another example of the "can do" attitude at the Trump.
I am not sure why a recent reviewer complained about the towels-they were among the largest and plushest I have ever used. I am going see if the Trump organization sells them.
I think Donald Trump has done a great job of creating a luxury lifestyle-brand and the Trump International Hotel and Tower lives up to his name.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Jetsetter, Agoda, Orbitz, Venere, Tingo, Travelocity, BookingOdigeoWL, Priceline and Otel so you can book your Trump International Hotel and Tower New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Trump International