After a broken pipe in our upstairs neighbor's bathroom flooded our apartment, we found ourselves in desperate need of a place to stay while we figured out a longer-term solution. The Trump Hotel was our knight in shining armor. Though hardly inexpensive, we were able to get a decent rate that included daily breakfast and some hotel credit (which we applied towards a room-service dinner from Nougatine -- love the in-room dining!), and it was worth every penny. We enjoyed almost everything about the hotel: the downstairs pool and spa (got a fantastic massage); the delicious food; comfy beds; customized lighting setup; great location. Most of all, though, the service. Nightly turndown included much-appreciated bedside water and chocolates. We got a kick out of the aromatherapy pillows that you could order from a special pillow menu (gratis). The first night, our room was on a low floor overlooking the loading dock, and the garbage pickup woke me early in the morning, which was frustrating. The management response to my complaint was swift and excellent. We were moved to a higher floor and the manager sent up cheese and crackers with a note of apology. (I think they noticed we'd ordered cheese after dinner the night before, rather than sweets -- an attentive touch.) It's true that the bathrooms look a bit dated, with gold-toned hardware and less-than-perfect condition of tile and fixtures. Still, I would return in a heartbeat.
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- Also Known As:
- Hotel Trump International