I booked a 3 night stay at the hotel a couple of weeks ago as a solo traveler for a little R&R after a long winter. The biggest reasons for selecting this hotel were the indoor pool, spa facilities, convenient location and the overall positive reviews on Tripadvisor.
In advance of my arrival, the concierge, Irene Chu, contacted me asking if I needed anything. I asked for daily newspapers, slippers, directions to valet parking and a reservation at the Jean Georges restaurant in the hotel. I learned after my last stay at the Breakers in Palm Beach, that newspapers and slippers are not an automatic given, even in 5 star hotels.
Although the parking directions were detailed, I drove into the garage from Broadway. The attendant did not understand the day I was checking out and I had to tell someone else. During my stay I inquired at the front desk about the parking, to make sure the charges were put on my tab. The attendants seemed a little confused, looking for more information, but took care of everything. When I got the car back upon check out, the beige floor mat on the driver’s side had huge muddy boot prints which entailed a stop at a car wash en route to a business appointment that included driving a client in my vehicle.
The lobby is as other reviewers pointed out small but fine. Because of the location off Central Park and Columbus Circle, the staff does seem to deal with wind issues, taping certain doors at night. Irene checked me in and that was quick. Fernando took my luggage upstairs and explained the services in a warm and helpful fashion. Every time I walked through the lobby, with the exception of Fernando when he was on duty and one man who is situated at a counter near the door, whom I suppose was a bellman, none of the front desk clerks looked up. I imagine there is a lot of correspondence on their respective computers.
My room had been upgraded to one with a sitting room. I had requested a kitchen which was fully stocked with attractive dishes, full stove and might have easily accommodated a home made dinner. The most impressive element of the suite was the elaborate electronic lighting and window shade system which allows for day, evening and away lighting, all various selections. The furnishings are all above standard and quite comfortable and handsome. The TV in the living room did not work the first time, but a note to the housekeeper fixed that. The entire suite was immaculate.
The turn down service was a pleasant surprise and made me smile – there was a scenic tour on the bedroom tv with music, a white stepping mat by the bed, along with wrapped slippers, a bottle of water and chocolate, and the weather forecast written on a beautiful Crane-like stationery.
The first night at around 10:30 while I was sleeping, the doorbell rang, and then someone tried to open the door. Shortly after that the phone rang. It was chaotic. I called the operator and she connected me with the front desk which told me that they were trying to deliver newspapers from that day!
I was tempted to schedule a facial and nails in advance but decided to tour the spa the first day. There were two attendants, a man who gave me a tour of the gym and pool, and a woman who seemed pleasant but didn’t say much because she was typing something on the computer, like the other staffers in the lobby. The gym seems immaculate as well. The pool was nicely heated and had a little basketball set which others seemed to use and enjoy. The lifeguard was friendly and offered me water. The treadmills directly overlook the pool so people working out look at you while you’re swimming and laying on the loungers. There is no music, not even gentle spa music, so it is a little like a library. After my swim, I walked around the rear of the spa where the massage rooms and “relaxation room” is located. The latter was quite small, barely fitting a couch, and was equipped with flavored waters and spa music with dim lighting. Perhaps I didn’t give the hotel an ample opportunity to show off its services but I wound up not booking any treatments and instead went to a spa a couple of blocks away for a facial and mani/pedi.
The bathroom was nicely appointed, and the hotel toiletries are nicely scented. The towels were thick and fluffy. I tried to use the Jacuzzi but the jets sprayed out some debris and the tub did not hold water, so that didn’t happen. There was a gold seal on the toilet paper which was a nice touch, only to be dashed by a couple of gold seals left by other guests and stuck under the counter.
Rather than using card keys, the hotel uses electronic keys which can be a little cumbersome as they are not on key chains and easily lost in one’s purse. There was one key that didn’t fit anything in the suite, the hotel bar or the cabinet in the closet which had a lock on it and I would have used. The elevator bank had a bowl of fruit replenished every day for snacking.
On my last day as I was opening the door, the phone rang at 5 minutes after checkout time. The front desk attendants were suddenly very friendly asking how I had enjoyed my stay. James, the doorman, was such a nice guy, inquiring how I had enjoyed the hotel and my visit.
The General Manager, Suzie Mills, communicated with me within a day after my stay and replied to my message re the plusses and minuses with grace and professionalism. The Mandarin Oriental is also on Columbus Circle and an option I would try in the future, but overall the Trump Tower scores high marks and I definitely plan to return.