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“Great Hotel, Great Service” 5 of 5 stars
Review of Trump International Hotel and Tower New York

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Trump International Hotel and Tower New York
5.0 of 5 Hotel   |   1 Central Park West, New York City, NY 10023 (Upper West Side)   |  
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Ranked #30 of 464 Hotels in New York City
Certificate of Excellence 2014
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
“Great Hotel, Great Service”
5 of 5 stars Reviewed February 10, 2014

I have stayed in a lot of nice hotel, but have never been to a hotel with such great service as this one. Every single staff member was very friendly and helpful. Took care of everything I need and went the extra mile. Will be back for sure.

Room Tip: Great View
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, February 12, 2014
Dear Guest, Thank you for choosing to stay at Trump International Hotel and Tower New York and for taking the time to post a rave review of your recent stay. I am delighted to read that you would recommend our hotel. We look forward to welcoming you back and to exceeding your expectations once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2014

I knew Trump Hotels were known for service, but this was crazy. Offered a beverage at the front desk and I joked about a hot chocolate (it was -15 wind chill outside). They brought up a (free) carafe of the best hot chocolate I have ever had along with delicious homemade marshmallows, all poured for me in delicate tea cups on a saucer. I wrapped myself up in a cozy all cotton blanket and snuggled into the plush sofa sipping my hot chocolate. It was heaven. Okay, the hotel is a little dated, but it's NYC and that's to be expected. The heat was a little futzy. The wallpaper needs to be replaced, the marble floors chilly and the water pressure non-existent. However - you will not care because the bed is perfect, the pillows luxurious, the service - friendly and not snobby - everyone there is really super happy that you're there. Location is perfect for the park, close to a mall (meh) and convenient for midtown and uptown and the train stations. Good transfer on the subways.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, January 29, 2014
Dear Guest, Thank you for the very positive review of your recent visit to the Trump International Hotel and Tower New York-Central Park! I am delighted to read your appraisal of our team and services, our excellent location and our very comfortable Trump Home beds. So glad you enjoyed the hot chocolate during the very cold winter weather! Our team makes every effort to deliver upon the high standards we have set for ourselves; we strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience. We are so pleased that you enjoyed your stay with us and certainly look forward to welcoming you back in the near future.
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Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 23, 2014

Had a 5 night / 6 Day stay and loved every minute of it!
What an Outstanding Hotel. The location is Excellent, a quick 30-second stroll into Central Park or an easy 5 - 10 minute walk towards Times Square or 5th Avenue just gives you so much flexibility to get around easily to all the right places!
The Staff are Incredible and the best part of this Hotel. Everyone is unbelievably friendly who go above and beyond to ensure your stay is perfect!
Without fail you would get a "Hello" fom everyone on your way to the elevator upon walking through the main entrance which is nice.
The rooms were very luxurious and very well appointed. Had a fully appointed Kitchen.
Unfortunately one of our two rooms did smell like someone had either smoked in it or was a heavy smoker but otherwise it was Excellent.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, January 27, 2014
Dear Guest, Thank you for the very positive review of your recent visit to the Trump International Hotel and Tower New York-Central Park! I am delighted to read your appraisal of our team, services and our excellent location. The hotel staff makes every effort to deliver upon the high standards we have set for ourselves and we are pleased you and your mother enjoyed a warmly memorable experience at our hotel. We certainly look forward to welcoming you back in the near future.
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Stockholm, Sweden
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 15, 2014

If you want the total experience at one of the city's best hotels then this is the hotel to check in on. Professional and super stylish with great views over Central Park. Great staff and hospitality.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, January 17, 2014
Dear Guest, Thank you for choosing Trump International Hotel and Tower NY-Central Park for your recent stay and for recommending your experience. I am very pleased to learn you enjoyed your stay with us. We certainly look forward to welcoming you back and hope to exceed your expectations once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 8, 2014

Had a two night stay here on Friday and Saturday. The lobby (if you can call it that ) was small and cramped and freezing, as every time the door opened a blast of frigid air entered. Check in was smooth and we were soon in our room. I know tipping is not mandatory but it is had to refuse. One tip for the doorman who grabbed our bags out of the cab before we could say no and a second to the bellman who had our bags on the trolley without asking if we needed help. The room was very small with a view of Starbucks. There is a fully appointed kitchen which would be helpful for long stays, but if you could afford to stay for a long time you can probably afford to eat out. The bathroom was also small. Nothing special about the accommodations at all.

As we always do when visiting a hotel for the first time, we stopped in the bar for a glass of wine. At $38 a glass for chard it was quite an unpleasant surprise.

For those who may think we don't know quality properties, we have visited the Breakers in Palm Beach, the Hotel Coranado in Sand Diego, the Fairmont in San Francisco and the Mauna Kea Beach Hotel on the big island. At none of these properties did I feel as short changed as at the Trump.

If you have unlimited funds and are attracted to the Trump name and have moderate expectations, by all mens stay here. For us, there are far better hotels in the big apple.

Room Tip: If you must stay here, ask for a view of Central Park.
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  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, January 10, 2014
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Trump International Hotel and Tower New York-Central Park. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our guests.

I welcome you to contact us directly so that we may fully investigate your experience. I trust we will have the opportunity to restore your confidence in the near future and look forward to welcoming you back.
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Sydney, Australia
1 review
5 of 5 stars Reviewed January 8, 2014

Our family from Australia spent our first time in New York at Trump International, Opposite Central Park in Columbus Circle.
The location for us was excellent.
We spent 12 days at this Hotel and it was excellent.
The only draw back its very expensive.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, January 16, 2014
Dear Guest, Thank you for choosing to stay at Trump International Hotel and Tower New York-Central Park and for taking the time to post a review of your recent 12-night stay over the Christmas holiday. I am delighted to read that you would recommend our hotel and I do hope we will have the opportunity to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

Breath taking views and impeccable service. The staff made my birthday the most memorable of my life. Breakfast in our room was beautiful and came with a birthday card from the staff. The room was amazing. Contemporary styling but still very cozy and welcoming. I will never forget our time there. - September 2012

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIHT-NY, General Manager at Trump International Hotel and Tower New York, responded to this review, January 10, 2014
Dear Guest, Thank you for the rave review of your September visit to the Trump International Hotel and Tower New York-Central Park! We are so pleased that you enjoyed your birthday stay with us. I am delighted to read you enjoyed the breathtaking view and impeccable service. I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts. We certainly look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump International Hotel and Tower New York

Address: 1 Central Park West, New York City, NY 10023
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in New York City
#24 Luxury Hotel in New York City
#32 Romantic Hotel in New York City
#70 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump International Hotel and Tower New York 5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Hotel Trump International

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