Horrible, threatened to kick us out when we inquired about a different room or partial refund due to broken ac!
When we checked in, we set the ac to the lowest, 50 degrees. When we came back 9 hours later the room was still at 80 degrees! I called the front desk and the Indian accent front person sent a security guy up with a fan. I called and asked if we could be placed in another room or get a partial refund. He said the security guy said there was more than 4 people in the room (I had guests here to talk and socialize) he said that could cause the heat and can kick us out or charge us double, all because I inquired about a different room or a partial refund! I call for help and he threatened to kick my family out to the curb? He was being a smart mouth and only brought up charging more when I inquired about a refund. Do NOT STAY HERE! It's a rip off, you have to pay for parking, the pool is broken and pay for wifi.
Oh and he said to open the window it'll be quiet in 15 minutes. I said it's loud and bright out there's no guarantee that it'll be quiet out. He responded with yes it will.
It's past midnight and I am so frustrated I am writing this now. There are still car horns honking and loud street noises, he is wrong and rude. Never will I stay here again because of him.
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- Also Known As:
- Travel New York City
- Travel Hotel New York City
- Travel Inn New York City
- Travel Inn Manhattan
- Travel Inn Nyc