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“Loved this wonderful hotel” 5 of 5 stars
Review of Waldorf Astoria New York

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Waldorf Astoria New York
4.5 of 5 Hotel   |   301 Park Avenue, New York City, NY 10022 (Midtown)   |  
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Ranked #286 of 464 Hotels in New York City
Superior, WI
2 reviews
9 helpful votes 9 helpful votes
“Loved this wonderful hotel”
5 of 5 stars Reviewed November 29, 2005

Everything was fabulous. We stayed from 11/17-22nd. The check-in from the airport went smoothly. The common areas and our room was immaculate. The friendly staff answered all of our questions with courtesy. We had previously stayed at the Marriott Marquis and the Shoreham. We will ALWAYS com back to the Waldorf.

Stayed November 2005
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,375)
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A TripAdvisor Member
2 of 5 stars Reviewed November 29, 2005

We stayed for 5 nights in September and were very disappointed. The room was an adequate size but the bathroom cramped and with a chipped bath and basin. I was surprised not to find tea making facilities and internet connectivity which seem basic amenities to me, especially for $420 per night. When I rang to ask about the tea making (thinking it was an omission) the staff were terse and unhelpful. I would strongly recommend just 1 night to experience the art deco glamour of the public rooms and then move to a more comfortable and friendly hotel. Alternatively just go for tea and save a lot of money !!
P.S. I gave reception my feedback form - no response, so I used their website to complain again - no response. Get the feeling they don't care..

  • Stayed September 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed November 27, 2005

My husband and I immediately noticed a potential problem when we arrived at the hotel's garage. We left our car and were about to leave our luggage to be delivered when we noticed almost a hundred bags waiting to be sent to other guests' rooms. People were waiting everywhere to be serviced. When we told the bellman we would carry our own bags, he responded very abruptly and left without another word. At the front desk, there was a long wait to approach a desk for check-in. One couple next to us was complaining about not receiving their luggage for several hours. The representative mentioned that they had to be in the room to receive the luggage. The couple was apparently in the room, but never received their luggage. Another woman complained that the representative took her ticket and was told that she should look more carefully in her bag. Two representatives continued to help her for several minutes, while we waited at the desk. Neither one of the representatives even said anything to greet us. We ended up finding another desk.

Even though we arrived over an hour after check-in AND called to confirm that our room would be ready, we learned at check-in that our room was still not ready. The representative left us waiting at the desk for at least 45 minutes to change our room. When she returned, she agreed to send us a complimentary amenities package for the delay. Once in the room, we ordered room service for dinner and received a wonderful meal in very little time. Later in the evening, we noticed that the package had not arrived yet. My husband called several times to see about the package, but still no package arrived. One woman actually hung up when she realized we had called back again. We finally reached a manager named Vidal, who promptly sent a bottle of champagne, cheese and fruit with complimentary breakfasts for tomorrow.

That said, the suite was beautifully decorated, except for no coffee maker and a very small tub and bathroom space. In the morning, we forgot to bolt the door and were surprised by cleaning crew who just opened the door without knocking... even though we had asked for extended check-out and put a "Do-Not-Disturb" sign. After bolting the door, we still received knocks, even though the door says bolting the door notifies the cleaning service that the room is not to be disturbed. Someone did call later in the morning to apologize and see if there was anything else that could be done.

Breakfast at Oscars was delicious. The manager even changed the date on one of our complimentary breakfasts, since we already had one. All in all, we'd definitely recommend going elsewhere. Four Seasons has similar decor and amazing service, not to mention Locctaine toiletries and free access quiet gym facilities.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed November 14, 2005

This is a wonderful old institution. If you want to experience the real New York and feel like you are in New York, stay here.

It may be overpriced, it may be a little old and clunky (and not as renovated as some hotels), but it has that old world charm that you just can't manufacture. And what a location (Park and 50th) and what a history (monarchs and presidents).

All in all you can expect a comfortable, clean hotel with good service and good food. But that is not what the Waldorf is about--it is about a sense of history and its about the experience. Walking through the grand lobby or having a drink in one of the bars, or talking a stroll around Park and 5th Avenues in the early morning, or coming back at night and seeing a sea of gowns and tuxedos. Its a part of the world that is fast disapearing.

If you want the utmost in luxory stay in the Towers (but you better have the utmost in pocket-book). Othewise don't expect the biggest, most beautiful room, or a private butler/conceriege at your door, or free champagne and cavier. If your room feels a little outdated (a little rust in the bathroom or curtains and wallper that need replacing) just remind yourself that you are the presence of greatness--that you are experiencing history.

If you want the newest most renovated room on the block and the extra ameneties you can stay at the Palace or the Benjamin for the same price (I have stayed at both), but you won' get that same sense of presence and history. You wont get that I AM IN NEW YORK feeling that only a few hotels like the Waldorf (or the Plaza--which is now gone) or the St. Regis can provide.

  • Stayed November 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Top Contributor
95 reviews 95 reviews
63 hotel reviews
Reviews in 59 cities Reviews in 59 cities
234 helpful votes 234 helpful votes
4 of 5 stars Reviewed November 14, 2005

We were in NYC for college visit, needed sleeping arrangement for three in three separate beds. For about $500 got a 1BR suite with two doubles in the BR and a pullout sofa in the LR. Beautiful furnishings, fireplace, comfy seating in living area, nice bathroom if smallish for a suite. Sofa bed was ridiculously uncomfortable, we folded it back up and made up the sofa into a bed, which was fine for my teen son. Love the public areas and bar, loved the room. Do wish they would give you a break on a slightly early checkin, we arrived about an hour early absolutely drained from a long drive in really bad weather, they would not budge on the time. All in all a good experience and the suite was cheaper than two standard rooms in another hotel,which would have been our other option.

  • Stayed October 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 41 cities Reviews in 41 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 7, 2005

Ok, we stayed here for 9 nights in Jan 2005. With all the history surrounding the hotel it was a little bit of a disappointment. The best part of the hotel is the different lobbies & as one previous reviewer wrote, "you can simply walk in off the street to view these".

Our room was spacious with a superb view of the Crysler building, it wasn't very modern but you'd expect that for such an old hotel. The price for room service was unreal, we paid $70 for 2 sandwiches & $8 for a coke from the mini-bar!!

As we were not business travellers,we weren't wearing suits, I found the staff treated us differently. For example, I was waiting to speak to one staff member to book a helicopter ride over New York. He was so ignorant & made me wait over 15 minutes, in the end I just left without booking the trip.

On a positive note, we did leave some photographs behind, when we contacted the hotel upon our return to Ireland they posted the photos back to us, for which we were very greatful. Also the location for the hotel is good, in a nice & safe area.

In summary the hotel is a GRAND OLD HOTEL, however, we simply did not find it worth the money. It seems to be survivng off it's name more than anything else. On our next trip to NYC we will not be staying at Waldorf Astoria.

  • Stayed January 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 26, 2005

The Waldorf Astoria was lovely and a good value. We spent 3 nights in an Executive Room with a King bed. After some searching in NYC at the last minute most rooms at 4 and 5 star hotels were over $400 a night (even on discount sites.) The room we had was under and huge by NY standards. Stayed in a suite at the Omni last year that was smaller and the service was poor. Our room was not renovated but was in very good shape. Staff was very friendly and very accomodating. Great bed and linens (300+ count), down pillows and comforter. Also exceptional location.

  • Stayed October 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Address: 301 Park Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#163 Luxury Hotel in New York City
#211 Romantic Hotel in New York City
#225 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. This 1,235-room hotel features luxurious guestrooms and spacious suites, 40 meeting rooms (60,000 square feet), three restaurants and bars, retail, Guerlain spa and fitness center. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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