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“Old grandeur, true icon.” 4 of 5 stars
Review of Waldorf Astoria New York

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Waldorf Astoria New York
4.5 of 5 Hotel   |   301 Park Avenue, New York City, NY 10022 (Manhattan)   |  
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Fall rates from $329
Ranked #280 of 453 Hotels in New York City
Eidsvoll Municipality, Norway
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Old grandeur, true icon.”
4 of 5 stars Reviewed August 1, 2014

We booked Waldorf for our honeymoon. 3 nights. The hotel is very big and very grand. The size makes the hotel quite impersonal and in waiting to check in it is more similar to an airport, than anything else. However, you do feel like you are truly experiencing the bygone era that Waldorf offers. This being said, the amount of tourists in the lobby detract somewhat. I realise this should be expected, it is just that they are not always portraying themselves as fitting into the Waldorf's image.

The clerk was kind, although he did not understand our British English and subsequently politely (very American!) misunderstood the little chitchat he initiated. However, he did catch that we were there on our honeymoon. This resulted in being given a better room, as well as champagne, chocolate, Fiji water and a nice, signed card(however generic). Brilliant! Our room had a direct view of the Chrysler building, as we had always dreamt of.

The room was large and beautiful. It definitively had an old-world style and feel to it. Some wallpaper was coming off in a corner, the fittings in the bathroom were old...but it felt alive. You could sense that this room and this hotel had experienced many an exciting thing! The windows could be opened and we looked down onto the beehive garden on the roof below us.

The lift was a real thrill as you never knew if it would come or where you would end up. Part of the fun, however sometimes annoying. The lift is, if anything, where you really get a sense of the different clientele catered to by the Waldorf. The hotel is located in a busy area where you are right next to the subway, not far from Rockefeller centre, the UN, MoMA or the like.

Upon leaving the handling of our luggage was a sad story, involving being told that we had to bring them to street level ourselves and having to lug them up and down stairs to get to the side of building where we wanted to find our taxi. I was quite angry and voiced this to the doorman. He was wonderfully kind and understanding and called the customer relations officer. The problem seems to be that Waldorf hires outside companies to take care of the storing of luggage, and if I understood them correctly there are two different companies on either side of the building. Our concern was heard, but I have not heard anything since. Although this is not the biggest of issues, it is not what one expects of Waldorf and not being tidy inside their building affects their image.

Great stay in the old-world. The room offered exactly what we needed after spending all day in the great city of New York: tranquility in beautiful surroundings. Sure, you can find hotels in the same price range that are modern and more well-kept. However, you cannot find a hotel as steeped in history as the Waldorf. It's all about what you're after. This was our first time in New York City and we wanted to stay here, and were not disappointed! Did not eat there as it is quite expensive. Would stay again if we could be guaranteed staying high up.

Room Tip: The higher up the better. 22nd floor, 2212, corner towards the Hudson with view of the Chrysler buil...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, August 4, 2014
Dear Mr8MrsR,

I truly appreciate your comments regarding your special honeymoon experience at the Waldorf Astoria. Reviews like this are such a pleasure to read, as this is just the luxury experience we work so hard to provide every guest.

I have noted your comments regarding our luggage services, and I am sorry that you felt inconvenienced in this regard. As our motor court becomes fully operational again, guests will be able to walk under the ground level to access the Lexington side of the hotel and not have to face this frustration of walking up and around our renovation in the motor court. Unfortunately, sometimes improvements get in the way of ordinary operations, and for that we are sorry.

We hope for the opportunity to welcome you back with the warmth and light of hospitality once more when you are next planning a trip to New York City; it would be an absolute honor, and we would be happy to accommodate a special request like booking a room on a high floor.

Thank you kindly,
Siobhan Delaney
Assistant Director of Rooms
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6,317 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austintown, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 1, 2014

I have been staying at the Waldorf for years. Always find it to be a luxurious stay at a reasonable price. You can not find a hotel with a more nostalgic history. It is walking distance to Grand Central stations where you can catch a ride to anywhere. The best part about the hotel is viewing the in lobby museum about all of the past guests. It is quite a history lesson.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, August 4, 2014
Dear lighttraveler10143,

Thank you for being a loyal guest of the Waldorf Astoria over the years and for taking the time to leave us your feedback on TripAdvisor. Your comments as to what all guests can expect from our team- great value, impeccable service, and a fascinating historical ambiance unlike any other hotel in the world- are wonderful to read.

We look forward to hosting you again in the future!

My best regards,
Siobhan Delaney
Assistant Director of Rooms
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Newport, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 31, 2014

Not a good start when it took 30 mins to check in due to computers updating at about 9 pm, but lovely lady at check in (can't remember name sorry) was very apologetic. Given free wifi due to the delay but literally no idea why this isn't complimentary anyway-serious failing IMHO. No tea/coffee facilities in room which is also a big no with me, but everything else just great. Good room, good rate good facilities. Clean, and staff very helpful. Very comfortable bed. Difficult to get out of!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, August 1, 2014
Dear JoeRyan76,

It is wonderful to read your glowing comments about how you enjoyed your stay here at the iconic Waldorf Astoria. I am especially pleased that, while you were initially frustrated about the line at our reception desk when you checked in, we were able to impress you with our True Waldorf Service and turn that negative into a positive. This is just the type of luxury service we work so hard to provide for valued guests such as yourself, and it makes me very proud to learn that we were successful in our goal.

Thank you for taking the time to share your recommendation of our property on TripAdvisor; I am sure that many travelers will find your review helpful as they plan their trip to New York City. We hope for the opportunity to host you again!

Sincerely,
Siobhan Delaney
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 31, 2014

The hotel has an amazing lobby, but after entering the rooms, there comes a big disappointment : very dark rooms ( at least the one we stayed in ) with humid carpets all over...Antique furnitures were nice, but they should have been renovated, too.The hotel staff on the other hand are very kind and helpful and if you require something from the room service, it's there in five minutes. Hotel , as every hotel in town, sells the Broadway tickets but they're always much more expensive than the real prices ( up to two times ) .Location, of course is wonderful ; just in Midtown, everywhere is in a walking distance from the hotel , which is very important in New York city ...

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, August 1, 2014
Dear Julide,

I am so happy to learn that you were impressed by the service you received from our staff and our elegant ambiance! I truly appreciate your feedback about your experience here, though I am sorry for the elements of your stay that didn't strike you as pure luxury.

Note that we are currently embarking on a strategy to improve our property and service offerings, and we hope that you will return to the Waldorf Astoria in the future so that we may better demonstrate how truly world-class our hotel is. Thank you for taking the time to leave us your comments, and we look forward to the opportunity to host you in the future.

Yours in service,
Siobhan Delaney
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich Area
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 31, 2014

The hotel is truly special. There are so many wonderful details like doorbells at the door and US Mail tubes to drop your mail down to the lobby. The hotel is like a magnificent 1930s time capsule. However, if the powers that be would simply invest a day or twos revenue back in to the rooms (at least ours - 1218) it would make a world of difference. Specifically -
1. The desk chair had been sat in so many times that the bottom was ripped out and I sat several inches lower so it was hard to work. (And it was kind of gross). $300 +/- for a replacement.
2. A Hampton Inn style coffee service would be wonderful in a 5 star hotel. $30
3. A thorough carpet cleaning to get rid of the musty smell. $30 for materials.
The worn furniture and the dated gold - silver chrome combinations were fine and actually endearing, but just a little TLC would go very far.
The price was right at $239 - comparable to much lesser hotels in Manhattan.

Stayed July 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, August 1, 2014
Dear TheRovingWeimaraners,

Thank you for being a loyal guest and for sharing your feedback with the TripAdvisor community. It is great to hear that you enjoyed the atmosphere here at our hotel; it is certainly a powerful thing to walk into our Park Avenue lobby and feel as if you are traveling through time!

To address the issues you cited concerning different elements of your room, I would first like to extend an apology from our team here that you were not completely satisfied with your room accommodation. We are working on a strategy that will include improvements in each of these areas, from our in-room offerings to a more significant investment in our property in the future.

Again, thank you for your feedback, it will be used as a tool to improve our hotel for future guests.

Yours in service,
Siobhan Delaney
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stroud, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 31, 2014

We stayed at the Waldorf for a 4 night holiday, and it was absolutely wonderful. Concierge was nice and very helpful, the room was amazing, and we have zero complaints.
FUN FACT- This is thought to be the origin of Eggs Benedict, so of course we had to try them one morning :-)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, August 1, 2014
Dear Whit_terz19,

Thank you very kindly for your recommendation! It is a pleasure to read your comments as to what guests can expect when they stay at the Waldorf Astoria New York- friendly, accommodating service and a luxury experience from start to finish.

Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We hope that you will return to the Waldorf Astoria in the future, should your travels bring you back to New York City.

Many thanks,
Siobhan Delaney
Assistant Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 30, 2014

I found a great rate last week while in town on business for an overnight stay. I was truly looking forward to the old world charm and the service like I've never experienced before.

Boy was the service lacking. As in the title I think today's service is gone altogether. It was even evident at the Waldorf! Now I realize I checked in late - around 8:45PM, but given at least 12 others were too and it was a continuous line of guests checking in. I believe there were only 3, but perhaps 4 front desk staff. The gold and diamond level check in areas closed and no apologies whatsoever.

The room was nice, but wireless I could never connect.

I did have a couple scotch on the rocks at the main bar off the lobby, which I found the staff attentive, but not over the top.

So if you're going fir old world charm and amenities, it's a place to go. But don't expect the service this grand dame of hotels once was.

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, July 31, 2014
Dear ORDFlier,

We appreciate you choosing to stay with us as your host during your recent trip to New York City! I am dismayed to read your review, though, as it is evident that we did not follow through on our commitment to personalized, luxury service for every guest in your case.

Be sure that this experience is not standard here and does not meet the high expectation we hold ourselves to. We will be in touch shortly to glean additional information that we can use constructively as we move forward to continuously evolve our property and guest service initiatives.

Thank you kindly,
Siobhan Delaney
Assistant Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Address: 301 Park Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#146 Luxury Hotel in New York City
#212 Romantic Hotel in New York City
#216 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Official Description (provided by the hotel):
New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. This 1,235-room hotel features luxurious guestrooms and spacious suites, 40 meeting rooms (60,000 square feet), three restaurants and bars, retail, Guerlain spa and fitness center. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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