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“Elwary” 4 of 5 stars
Review of Waldorf Astoria New York

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Waldorf Astoria New York
4.5 of 5 Hotel   |   301 Park Avenue, New York City, NY 10022 (Midtown)   |  
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Ranked #284 of 464 Hotels in New York City
1 review
“Elwary”
4 of 5 stars Reviewed June 18, 2014

I am currently staying in this lovely hotel. The hotel obviously has a great past but unfortunately the rooms need major renovation as the furniture and bathrooms are quite old. The breakfast is not diversified but nevertheless delicious. Room service is excellent. Staff in general are helpful but without a smile. Service is slow but is understandable due to hotel size. Location is quite close to almost all important attractions.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 19, 2014
Dear Ashraf E,

Thank you kindly for taking the time to give us some comments regarding your recent stay at the Waldorf Astoria. It is very important for us to give our loyal guests the luxury experience they expect and deserve when they stay here, so please do not hesitate to reach out with any specific requests we can take care of while you are on the property to make your stay even more special. We look forward to speaking with you!

Thank you,
Siobhan Delaney
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,404)
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Auckland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 18, 2014 via mobile

I stayed at the astoria with my husband and two teenage daughters for 13 nights over Christmas and new years...it was a bucket list dream and this hotel helped this dream come true. If u want perfect along with modern then don't bother but if u can appreciate this grand old lady with all the history she holds in the perfect location then book now. The rooms are not perfect as she's showing her age but when the toilet started to overflow we had a plumber and 4 room attendants there in minutes. The beds are extremely comfortable and the girls used the free wifi in the lobby. Again...location location and a touch of class

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 19, 2014
Dear flying hi_auckland,

Thank you so much for taking the time to let us know how your recent stay at the Waldorf Astoria went. We are so pleased that you enjoyed your visit and hope that you will consider booking with us again for your next visit to New York City. We look forward to the opportunity to host you again!

Thank you,
Siobhan Delaney
Assistant Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Andrews
Top Contributor
158 reviews 158 reviews
60 hotel reviews
Reviews in 53 cities Reviews in 53 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed June 18, 2014

My husband and I stayed at the Waldorf Astoria for 5 nights. It was our fifth stay there in the last 8-10 years. It will be our last. On arrival we were told that we had been given an upgraded room. Wonderful we thought. Actually no! There was a constant noise in the room that sounded like a motor running but due to being exhausted from travelling we just went to bed. We complained the next day and after a visit to reception and three phone calls the person I spoke to finally agreed that we would be moved the next day. So a second night in a noisy room. The next morning we packed up as instructed and went to reception, we were told our new room would be ready at 3pm. I said that was not acceptable and was told we could keep the old room until the new one was ready. After stating that was not acceptable, we were offered another room which was very nice. The point is, I believe the staff knew that there was a problem with the first room, the service guy who came to check it out said he heard the noise as he walked down the corridor. The person I spoke to at reception asked me to explain the nature of the noise! I asked him to put the phone down and come to the room and hear it for himself. I have booked another stay in the hotel for October, when I am visiting New York with a friend. I have decided to cancel the booking and stay at the Lexington Hotel. I also thought $10 for a warm and watery beer in the Bull & Bear was beyond the pale.

Room Tip: If you book through a third party eg one of the discount rooms websites it is advisable to ask to se...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 18, 2014
Dear SandraSStAndrews,

Thank you kindly for taking the opportunity to give us some feedback regarding your recent stay at the Waldorf Astoria. We are sorry to hear that you did not have an entirely pleasurable experience and hope that we can have the opportunity to be your host again one day. Comments like yours go a long way in helping us understand areas of improvement, so thank you again.

Sincerely,
Siobhan Delaney
Assistant Director of Rooms
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Austin, Texas
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 18, 2014

.... Mission accomplished. This grand old hotel feels like it has presence and a sense of history. My room was large, had 2 closets and large bathroom,four large picture windows throughout. Room service dinner was delicious and fast.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 18, 2014
Dear ERG0716,

Thank you so much for taking the time to let us know how your recent stay at the Waldorf Astoria went. It is a high honor to host guests such as yourself during a special trip to New York City. We hope that you will consider booking with us again in the future when you return to our beautiful area and look forward to the opportunity of hosting you again.

Thank you,
Siobhan Delaney
Assistant Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 17, 2014

Stayed 4 nights in this hotel together with my brother. Positive things were:
- big rooms
- no noise at all
- room temperature was perfect
- iconic milieu
- possibility to check out without standing on the line

But for a 4 star hotel in this price category one would have expected
- free wifi in the rooms
- adapters for customers to lend (told they had some, but they were all taken so I had to buy one for myself)
- something special that would have made us feel welcome. Service was really average.

Location of the hotel is ok, but next time I would choose a place near Madison Square Garden where there is a direct train to the airport and better shopping possibilities.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 18, 2014
Dear Heli74,

Thank you for your review. We are always looking for ways to solicit feedback from our valued guests, and TripAdvisor is one of the ways we can learn more about how we satisfy our guests as well as potential areas for improvement. We hope that you will consider booking with us again during your next visit to New York City so that we can provide you with our true Waldorf service and standard of luxury. If you do choose to book with us again in the near future, please do not hesitate to reach out should you have any special requests that could make your next stay even more special.

Thank you,
Siobhan Delaney
Assistant Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 17, 2014

Excellent midtown location, beautiful lobby, grand entrance, good service, all the history, "meet me at the clock at the Waldorf", the place where Presidents stay, etc., etc. All that is great. This is a wonderful grand old NYC hotel, and everyone oughta experience it at least once. This was my first time to return in 25 years. We had a very large King room with fantastic view up Park Ave. Comfy bed. We enjoyed our stay. They have a lovely Sunday brunch in the lobby. BUT, the carpet curtains and the furniture in our room were just plain worn out -- room needs to be redone. The TV did not have any High Def channels. I'll stay here again after they renovate the rooms.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 18, 2014
Dear tryntoctheworld,

Thank you for taking the time to give us some feedback regarding your recent stay at the Waldorf Astoria. Comments such as yours go a long way in helping us understand how we can better satisfy our guests. We hope you will consider booking with us again during your next trip to New York City so that we may show you what our true Waldorf service and luxury really looks like.

Thank you,
Siobhan Delaney
Assistant Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 17, 2014

My wife and I used points to stay at the Waldorf for 7 nights at the end of May 2014. To sum up our stay, if I had been paying the regular room rates, I would have been disappointed. Our room was in a dark corner of the building with absolutely no sunlight and a view of a roof (I haven’t stayed in NYC before, so this is probably common with lots of hotels unless you spring for a better room). The room had a musty and humid feel to it. I know this is an old historic hotel, but it felt a little too old for one of the most famous hotels in the world. Luckily we didn’t spend much time in our room so it didn’t matter too much. There were little things that were not ideal. For example, one day we did not receive any new wash clothes. I called the front desk at night to request some and waited 30 minutes, no one came. Called down again and got a canned response that they were on their way, but told them to forget it and we’d just get some in the morning. There was a nice sized closet and the bathroom, although small, was nicely appointed. One note to management on the bathroom…find better shower curtains. During every shower, the lightweight cheap shower curtain would blow into the shower almost to the other wall. We had to find objects to hold it down on the corners so we could shower.

The lobby was amazing with ornate details, however, that’s where the amazingness ended. I’m sure there are some amazing rooms in this hotel, we just didn’t have one. We never ate/drank at any of the bars/restaurants, nor did we order room service so I can’t speak to any of that. Overall we had little interaction with the staff, but what we did have was very courteous. The taxi flaggers outside work hard as well, and we appreciated one of them tracking down a taxi to JFK for us, since no cab drivers wanted to go.

The location was great for most everything we did. Very close to several subway lines, not too far from Central Park, close to 5th Ave, Rock Center, MoMa, etc. There were some nice local eateries around there and plenty of other food options (not much for late at night though). The best bagels are three short blocks away at Essa Bagel.

Given the wealth of hotels and even Hiltons in NYC, I doubt we will stay at the Waldorf again, especially if we don’t use points.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siobhan D, Assistant Director of Rooms at Waldorf Astoria New York, responded to this review, June 18, 2014
Dear CD1982,

Thank you for taking the time to leave us a review of your recent stay here at the Waldorf Astoria. We are pleased to hear that you had an amazing time for some of the experiences you had here but are dismayed that you weren't blown away by the quality of your room. It is our highest priority to ensure that our guests experience top-notch luxury in every aspect of their stay, and we would like to take this opportunity to apologize for any of the inconveniences that you encountered during your stay at our historic hotel. We will be in touch soon to talk further.

Thank you,
Siobhan Delaney
Assistant Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Address: 301 Park Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#31 Spa Hotel in New York City
#165 Luxury Hotel in New York City
#210 Romantic Hotel in New York City
#224 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. This 1,235-room hotel features luxurious guestrooms and spacious suites, 40 meeting rooms (60,000 square feet), three restaurants and bars, retail, Guerlain spa and fitness center. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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