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“Fabulous experience at all levels” 5 of 5 stars
Review of Waldorf Astoria New York

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Waldorf Astoria New York
4.5 of 5 Hotel   |   301 Park Avenue, New York City, NY 10022 (Manhattan)   |  
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Ranked #282 of 453 Hotels in New York City
Montreal
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
“Fabulous experience at all levels”
5 of 5 stars Reviewed May 21, 2013

We were concerned given some of the negative reviews. But overall we had an amazing experience.
If you are driving, make sure you drop off your car at the Lexington entrance - other than that slight confusion, checking in was seamless. We were given an upgrade to a one bedroom suite. We also received free breakfast vouchers as part of our rate. Our room was not ready at check in, but we were notified via text as soon as it was ready.
The room was gorgeous.
Yes, the furniture is "banged up" and yes the paint is peeling in some areas, but this gave the room the ambiance that you expect from a historical hotel. If you want modern - don't stay here! The room was extremely clean and comfortable.
After check in , any inquiry/request was dealt with politely and efficiently. We were very impressed with all of the staff.
I loved the location of the hotel.a short walk to Rockefeller Center, and a little longer to Times Square, the area is gorgeous.
I can't wait to return!!
Oh and a recommendation: Make sure you correspond before you arrive with the social media staff either on Facebook or Twitter. They are extremely helpful and welcoming.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 29, 2013
Good Afternoon MTLGAL,

Thank you so much for taking the time to tell us about your stay. We are overjoyed that you had a positive experience during your recent stay at the Waldorf Astoria. We are so glad that you were upgraded upon arrival and that you found our staff to be helpful!

As for your recommendation, we love to hear from our guests before they arrive (and during their stay!). We encourage guests to interact with us on Social Media as much as possible!

We hope to see you again soon!

Thank you,
Megan Hennessey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,312 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,138)
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Sussex, England
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 21, 2013

We stayed at the Waldorf Astoria for six nights and it was an altogether odd experience. Some parts of this hotel are magnificent - the gold-leafed lobby, the mahogany lifts and the service from the concierges reek of luxury. But other parts are downright ordinary - the catering is best avoided, while the crowds inthe lobby during the day make the place seem more like a railway station than a hotel. Our room was quiet and the bed was wonderfully comfortable but yes, the other reviewers are right, it is all a bit tired and in need of a face lift. That said, we booked our stay through a lastminute site and got a real bargain for mid-town Manhattan. If they ever get round to renovating the place the rates will double or more and we wouldn't be able to stay again. Long live shabby chic!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 23, 2013
Good Afternoon meansuitcase,

Thank you so much for your detailed comments. We are happy to hear that you enjoyed your stay overall, and that you were able to get a great price! Each of your concerns have been noted by the appropriate departments. We strive to provide an extraordinary experience, and we are disappointed to hear that you felt many aspects of the hotel were just ordinary. We are constantly working to better the guest experience, and your comments will help us to do so.

Thank you,
Megan Hennessey
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Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 20, 2013

Stayed for 3 nights for our wedding anniversary. We requested a room on a high floor and we were allocated a nice corner room on the 26th floor. The room was nicely decorated, old world charm. Very comfortable king size bed, nice bathroom and nice furniture throughout.
The hotel has class and charm throughout and we found the service generally to be very good and the staff very friendly.
Great location, plenty of nice restaurants nearby.

We had a couple of minor service issues. When we arrived at the front door on the Park Avenue side we were ignored by the bell staff and had to carry our own bags in. A number of staff stood by and didn't offer to help with the baggage or to open the door. Perhaps because we arrived in a yellow cab as opposed to a limo.
We had the opposite experience when leaving and using the Lexington exit. The bell staff were very helpful with our luggage, calling a taxi and loading the bags for us.
The other negative was with the concierge. I asked about getting to Jersey Gardens Mall because we wanted to get clothes for our kids in the Hollister outlet. The concierge told me that the shops on 5th Avenue were broadly same price and that the journey time on the bus to the mall was about an hour. The actual journey time is about 25 minutes and the clothes in the outlet are a lot cheaper. Not something that I'd lose sleep over but it's disappointing and I'd expect better information from a concierge in such a good quality hotel.

Overall though I was very happy with our stay and I would certainly stay again in the future.

Room Tip: High floor, request a corner room
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 23, 2013
Good Afternoon AlanNeenan,

Thank you so very much for your feedback. We are happy to hear that it was an overall positive experience, but we are very disappointed to hear about the negative aspects you discussed. This is extremely helpful information to us, and it is certainly a training opportunity for both our bell staff and our concierge team. We thank you for taking the time to inform us of the details from your stay, and we hope to see you again soon!

Thank you,
Megan Hennessey
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Bristol UK
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed for three nights here, and were warned in advance that the bathrooms were tired. That, and the fact that free wifi is only available in the lobby, are the only two things I can complain about. All staff we encountered, from check in to housekeeping, were unfailingly helpful and welcoming. It was my first time in NYC and this was a great location from which to explore the city. We chose to have breakfast in a busy deli on Lexington, which was fun (and five minutes walk away). Breakfast in the hotel looked ruinously expensive - $14 for orange juice! For a first time visit, the Waldorf is a slice of old New York.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 23, 2013
Good Afternoon shinyredheart,

Many thanks for your feedback! We couldn't be happier to hear that it was a great experience, and that you found our staff to be helpful and attentive. We have taken notes of your two concerns, and we understand how this could negatively impact your stay. We certainly hope that we will see you again at the Waldorf Astoria soon.

Thank you,
Megan Hennessey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2013

Overall this was an amazing experience at a historical hotel. Just walking into the lobby you can bask in the opulence and splendor. Staying there felt like I was a part of history like Cole Porter or Frank Sinatra would meander through the lobby. The service was amazing and I felt well cared for by every staff member we were in contact with. The room was dated but very comfortable and restful. Many of the items at the hotel were grossly overpriced but this is to be expected at an institution like this. Again, overall this was an amazing time and I would do it again.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 23, 2013
Good Afternoon dpklos,

Thank you so much for taking the time to tell us about your stay. We are thrilled to learn that you had a positive experience with us. We love hearing that our team provided helpful and friendly. We hope we will see you back at the Waldorf Astoria again soon!

Thank you,
Megan Hennessey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 19, 2013

Nothing impressive. Overrated. Overpriced. Bed was made but room not cleaned - including leaving prior night's room service tray behind!! You are paying for the name - not the service. Stay elsewhere.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 21, 2013
Good Afternoon travelinchicks,

Thank you so very much for your feedback. We are very discouraged to hear that you were disappointed with your stay. The situation your described is very concerning to us, and we would really like to look into why and how this happened. If you have a moment, please email me with the confirmation number from your stay as well as your TripAdvisor username.

Thank you,
Megan Hennessey
megan.hennessey@waldorfastoria.com
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Worthing, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 19, 2013

We visit the waldorf every year, we would not stay anywhere else. I love that the rooms are not perfect and modern because it feels like you would imagine the real old New York to feel. The staff are all very friendly and helpful. We've never been lucky enough to be upgraded to the towers but maybe one day we will be able to book it. I would recommend this hotel

Room Tip: Park avenue side rooms are best
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan_Hennessey, Public Relations Manager at Waldorf Astoria New York, responded to this review, May 21, 2013
Good Afternoon jay r,

Many thanks for your positive comments. We are so happy to hear that you have had a positive experience with us year after year. Thank you so much for being a loyal guest. We look forward to seeing you again next year!

Thank you,
Megan Hennessey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Address: 301 Park Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#146 Luxury Hotel in New York City
#213 Romantic Hotel in New York City
#218 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Official Description (provided by the hotel):
New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. This 1,235-room hotel features luxurious guestrooms and spacious suites, 40 meeting rooms (60,000 square feet), three restaurants and bars, retail, Guerlain spa and fitness center. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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