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“MEDIOCRE at best.” 1 of 5 stars
Review of Waldorf Astoria New York

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Waldorf Astoria New York
4.5 of 5 Hotel   |   301 Park Avenue, New York City, NY 10022 (Manhattan)   |  
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Winter Rates from $229
Ranked #284 of 458 Hotels in New York City
Portland
Top Contributor
137 reviews 137 reviews
119 hotel reviews
Reviews in 72 cities Reviews in 72 cities
444 helpful votes 444 helpful votes
“MEDIOCRE at best.”
1 of 5 stars Reviewed August 14, 2012

We checked in at 2 pm and left our bags returning shortly after 5 pm. Finally they secured a room. We were reserved for a King Superior and asked if there were any Hilton Honors upgrades. We received the standard lines from Fevan, such has "it will be a lovely room" and "I'm sorry we're FULLY committed". In other words, there's not a chance you're being upgraded. She gave me a King Superior room 803 which overlooked a construction site, with a promise that if anything became available she would call the next day. Of course we never heard from her again. After we got to our room I called the front desk and asked for a manager to come up and appraise our view. The front desk said that would not be necessary and we would be moved the next day. We also had to call for the luggage, they just left it until we arrived in the room several hours later.
The next day, we were told to have our bags packed and ready by NOON and the hotel would automatically move them. The next day we were ready as promised. At noon, the front desk said, "oh we're working on it. Do you have anything to do this afternoon?" In other words, nothing had been done.
We went to a matinee and came back around 5 pm. Still no room and another big hussle to find a room, only to receive an "upgrade". We shold have demanded to view it first. We received an "upgrade" to a one bedroom Suite 17A. It hasn't been remodeled in years. tattered carpets, old furnishings. In the bathroom there was a heating unit in the wall that had of all things masking tape in double and triple runs taping it on all four sides to the wall so that it would not fall out. What kind of management team would allow maintenance to pull that stunt? In addition a lamp was broken at check in. Since it was already late we had them come up and fix it the next morning. We did not request another room change because we were completely over the hotel and the nerve of the front desk to shove us into this room.
We received a bottle of Champagne and fruit/cheese plate from our company. Besides the cheese and one full apple there was a "sprig" of four grapes. Why bother? Was our cheese and fruit plate the one that got the last of the grapes? I'm sure that cost my company a fortune so why don't you put some effort and quality into it. Had it not been left in the room I would have called and asked for a new one to be brought up. Except, the wait would have been excruciating.
It was a wasted four night stay. In general, people from all over the world visit New York City and many of them will splurge to stay at the "historic" Waldorf Astoria. They certainly fulfill the "historic" part of the equation. Quality is another issue. The hotel is filled with tourist buses of guests who stay here because of its iconic history. My group stayed here and it cost a fortune. Our one dinner was fine, no problems and the servers in the banquet department are excellent. Breakfasts were fine but the buffets for the most part were all exactly the same. The public rooms are beautiful and have been redone. The Grand Ballroom and the 18th floor dining room and meeting rooms are also stunning.
We have stayed twice previously in the Waldorf Towers and had no problems. Our rooms were nice and once we were upgraded to a suite. But our experience this time was horrible. I could have easily demanded satisfaction and I would have eventually forced a response, but after the delays and run around with the first room change, we had no hope in the ability of the front desk personnel or their managers to succeed. They were indifferent at best.
I'm in New York for meetings at least 4 times a year. There are so many great hotels that are within a few blocks of the Waldorf for guests to stay. No one needs to go through what we experienced. I get the feeling that many of the people who have written reviews are tourists coming for a special occasion that want the history a big 1000 plus room tourist hotel can provide. If you want to be part of the rat race, one might as well stay at the Marriott Marquis on Times Sqaure with their hordes of tourists. Actually the rooms and service are probably better. As I said, we will not come back, even to stay on the Towers side. I'm in hotel rooms 50-75 nights/year and this is the worst stay I can remember.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nottingham, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 14, 2012

Recently stayed at the Waldorf and, although a beautiful building inside, was surprised at the lack of affordable eating. The prices in the eating place inside the hotel were sky high and not particularly offering the kind of food we like. We had to go out locally to the American Diner to get a satisfactory meal (wonderful loc bagels!).

We were also caught out by what we thought was a fridge and searched inside for water, moving some of the bottles around. What we did not realise was that we were charged on the room bill for the bottles we had moved, even though these were put back unopened. (Some £40 odd for very small bottles of wine!). This issue was resolved by our travel agent but independent travellers to the Waldorf may not be so lucky.

There was also an issue with room service. We ordered early morning tea. We were served very nicely with ONE teabag for the two of us but this teabag would not infuse no matter what we did and we ended up with cups of hot water and milk. When the room service waiter was questioned on this he admitted that the staff, too, had trouble infusing these teabags! So why did they continue to serve them? Strange.

The hotel is currently being renovated outside and there is scaffolding around the buillding but when the work is finished it will look much smarter

Not a hotel we would stay in again as we did not feel very "looked after".

Room Tip: Surprisingly, they still have smoking rooms on request
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2012

I treated my daughter to a break in New York for her 21st birthday. She was treated like a delicate princess, champagne and the most delicious birthday cake delivered to the room. Free cocktail vouchers awaited us on our return on the 2nd day. Room was excellent, large comfortable bed, hot powerful shower and plenty of storage space. Great location, within walking distance of times square, broadway, fifth avenue etc. Would recomend to anyone planning a New York trip...............I intend returning in the very near future.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Los Angeles, California
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2012

This is a classic hotel. I stayed one night on points here. Pretty nice stay, but not overly impressed. The hotel is a bit dated. It would need a face lift (however keeping the old charm of course). Tried the famous Waldorf salad. Wanted to try this hotel for one night, but probably won't stay here in the future on regular rates.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 13, 2012

We stayed at the Waldorf last January, mostly holiday part conference (at the Hilton). The Waldorf's draw is it's history - period. Apart from that it's just a large hotel catering largely to conventions, still dining out on its cache of being famous. Get real, Waldorf - $15 per day for internet access? We had a junior suite, which was generously sized, but the bathroom is in serious need of updating - it looked old, tired and grubby. I liked the proximity to Grand Central, but apart from that it's in a pretty quiet area.

Probably the best aspect of our room - between the neighbouring buildings we could peek out and see the Chrysler building - nice!

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 13, 2012

The hotel was undergoing renovations to the lobby. Everything is very smart and grand looking. The room was beautiful. Had a separate lounge with faux fireplace which gave us a lot of extra space. Bathroom had lovely accessories. Didn't go for the forty dollar breakfast as there are so many places nearby. Location perfect and not too hectic. The only gripe is the high Internet charges for such a prestigious and expensive hotel. Otherwise excellent!

Room Tip: Ask for an upgrade you might just get lucky!
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 12, 2012 via mobile

I would like to start this review by saying that there are more modern hotels in NY but none are as classy as the Waldorf !

We stayed in a suite and we were not dissapointed at all well worth the price.

The old speakeasy bar was a great way to relax after getting dragged round the shops all day..

We had breakfast in the buffet room you could not go wrong every thing was great from the service to the food

My only comment is the room service is very expensive but you expect this at a top hotel.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Address: 301 Park Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#151 Luxury Hotel in New York City
#217 Romantic Hotel in New York City
#218 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. This 1,235-room hotel features luxurious guestrooms and spacious suites, 40 meeting rooms (60,000 square feet), three restaurants and bars, retail, Guerlain spa and fitness center. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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