I have booked this hotel for my daughter's 21st birthday in December, since my reservation three more family members have decided to join us. I have contacted the Royalton/Morgan's reservation team by phone, twice, to see what the possible room configurations could be (it still hasn't be made clear whether you can have three people in a superior double with two beds) and I have been given a different price each time I have phoned, the last price wasn't even the best price available - I had to ask him to take this into account.
Unconvinced by the accuracy of any of the information I have been given, I have sent three e-mails on separate occasions (via the contact us page, as I cannot find an e-mail address anywhere), even dedicating one of them for the attention of the manager (providing it is still Victoria Walsh) and still no reply.
Our request is a very simple one: Can 2 adults and a child (aged 14) stay in a double superior room and what is the best price? I cannot believe that it has been so difficult to receive a response.
I am still without an answer and based on first impressions am looking to cancel altogether and book elsewhere, which is a shame as my daughter really had her heart set on staying at this hotel.
- Official Description (provided by the hotel):
- Morgans commissioned Roman Williams, to re-create Royalton's legendary lobby. The design - simultaneously sophisticated and complex - juxtaposes an icy cast-glass vestibule and brass furnishings with soft suede upholstery, thick leather walls and hide-covered chairs to create a dark, sexy and luxurious space. Design and architectural details include a mammoth floor-to-ceiling hand forged cast-bronze fireplace, a twenty-foot screen that was once part of the facade of a building in France and hand-upholstered leather walls. ... more less
- Reservation Options:
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- Also Known As:
- Royalton New York Hotel New York City
- Royalton New York City
- New York City Royalton
- Royalton Hotel New York