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All 432 New York City hotels

Royalton New York: Traveler Reviews

4.5 of 5
44 West 44th Street, New York City, NY 10036 (Manhattan)
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Royalton New York
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Ranked #84 of 432 hotels in New York City
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987 reviews from our community

Traveler rating
    538
    294
    106
    33
    16
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Families
102
 
Couples
488
 
Solo
73
 
Business
172
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Get a room with a king-size bed and don't check your bags”
4 of 5 stars Reviewed November 20, 2012 via mobile

The best thing this hotel has going for it is its location -- 44th bet. 5th and 6th, great for museums, shows and shopping.
The lobby is oddly designed and to my mind offputting. Most of it is taken up by it's high density hipster bar crowd. My wife and I walked right past the two small semi-hidden windows that serve as the guest registry desk.
We stayed two nights -- the first in their standard queen size room. Avoid this at all costs -- it's barely big enough for one person, intolerable for two. We were upgraded the following night to a king-size room which was infinitely more comfortable.
So we were feeling pretty good when we checked out. Unfortunately we had to check our luggage because we had a few hours before our train.
I say "unfortunate" because when we returned to reclaim our luggage my wife's garment bag containing an expensive overcoat was missing.
The staff assured us that when the person who was given the bag discovered the error we would be immediately contacted.
That was three days ago. I've left two messages with the manager who gave me her card. Neither has been returned and, needless to say, neither has my wife's coat.
Maybe we were just unlucky but we won't be returning to the Royalton anytime soon. Meanwhile we await either a return call or a returned coat.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Boston-guy617 about Royalton New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriastewart, General Manager at Royalton New York, responded to this review
November 29, 2012
I am so sorry to hear you did not enjoy your stay with us and that it ended on a sour note. We strive to provide exceptional service and with the misplacement of your bag we missed the mark on that. Since this review we have been in contact and your garment bag has been shipped to your house. Again, I apologize for mishap with your bag, but I am happy that everything was resolved.
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Sao Paulo, SP
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Recommend”
4 of 5 stars Reviewed November 20, 2012

stayed at Royalton in a business trip last October - very well located with good service and clean and neat room (I've stayed in the std room, which is the most basic and quite liked, in comparison with tinny rooms in another hotels).

Room Tip: you are 2 blocks away from the heart of Broadway at one side and same distance of 5th avenue
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AlexWacla about Royalton New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriastewart, General Manager at Royalton New York, responded to this review
November 21, 2012
Thank you for your recommendation. I am so pleased you enjoyed our central location and welcoming rooms. We look forward to your next business trip with us.
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Plainview, NY
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Loved this hotel”
5 of 5 stars Reviewed November 20, 2012

The hotel is in a great location, so close to Bryant park, and times square area also. Beautiful lobby with a fireplace, very nice room, big for NYC hotels, also really nice size closet the bathroom had a great shower! Would definitely stay again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shahow about Royalton New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriastewart, General Manager at Royalton New York, responded to this review
November 21, 2012
I am thrilled you fell in love with us! We look forward to welcoming you back soon so that you can enjoy our prime location, cozy fireplace and relaxing showers again.
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Princeton, New Jersey, United States
1 review
“FABULOUS”
5 of 5 stars Reviewed November 19, 2012

When arriving at the Royalton I was promptly greeted at my car. Within minutes, I was escorted to the front desk. This is no ordinary front desk. It is very private. The whole hotel is intimate in the look, the feel, the attention given to guests. I stayed on business and all I could think of was how romantic the atmosphere is and wished my husband was there with me.

Room Tip: Pick a room with the round tub and shower! So, so relaxing...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PartyPERSONALity about Royalton New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriastewart, General Manager at Royalton New York, responded to this review
November 21, 2012
Thank you for such a wonderful review. I am so happy to hear that we were able to turn your business trip into a comfortable getaway. We cannot wait for you to return with your husband!
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Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Uncomfortable bed”
3 of 5 stars Reviewed November 18, 2012

The bed is a single thin mattress (no box spring) on a wooden board similar to what is found at summer camp or a dorm. Carpet and banquette in the room were very dirty and should have been replaced.
Good location, trendy lobby but the hotel is starting to look kind of shabby.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sandy5000 about Royalton New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoriastewart, General Manager at Royalton New York, responded to this review
November 21, 2012
My sincere apologies that you did not have a good night sleep. I am very sorry to hear that you felt our beds were uncomfortable and that the room’s carpet and banquet needed attention. This is obviously not the experience we wish our guests to have. I hope you’ll give us a second chance so that we can place you in a room that is better to your liking.
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Additional Information about Royalton New York

Also Known As:
Royalton New York Hotel
Royalton New York Hotel New York City
Royalton New York City
Royalton Hotel
New York City Royalton
Royalton Hotel New York
Address: 44 West 44th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites
Hotel Style:
#6 Romantic Hotels in New York City
#55 Luxury Hotels in New York City
#74 Business Hotels in New York City
#74 Family Hotels in New York City
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Morgans commissioned Roman and Williams, to re-create Royalton’s legendary lobby. The design – simultaneously sophisticated and complex – juxtaposes an icy cast-glass vestibule and brass furnishings with soft suede upholstery, thick leather walls and hide-covered chairs to create a dark, sexy and luxurious space. Design and architectural details include a mammoth floor-to-ceiling hand forged cast–bronze fireplace, a twenty-foot screen that was once part of the façade of a building in France and hand-upholstered leather walls. ... more   less 
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